And to be clear, discounts dont have to be so drastic. I bought a pair of Altec Lansing Bliss headphones from Groupon Goods three weeks ago. Very poor way to do business. I was so excited to receive my solar powered led lights. Then, on my short break from work I tried to find the location and was unable. For two days we have been trying to get a returns label, but all we get is "Oops, something bad happened, try again". Today is 01/10/2014. This is an amazing opportunity to invite them back to your business and tell them about, upcoming offers or specials. Thank you, I was having great feelings about this company. I need help returning items on my Groupon's account!! Thanks Tina waddell, Need To Get A Refund For Purchase "stecchinio's" At Your Request - Marked Redeemed In My File - Please Advise - Thank You. My daughters would not wear them. They discard the package and all tracking information misteriously disapeered and I can't access any longer. I ordered slipcovers for sofa, chair and loveseat. Have excess inventory to sell? I contacted Somas Pillows and was told that since I purchased it through Groupons that I needed to contact them but they would call and let them know that I would be contacting them. I ordered a pair of Booties from you size 7.5 brown and after paying you confirmed my order as being size 6 black. The citrine earrings I purchased are a joke. The GroupOns I bought for a BumperDoc shop are not honored and I can not get credit toward any service because there is a new owner. I received 7 pieces and the wrong color.Post office will not return them because they were opened. I buy but no coupon get. I received a watch that is damaged and I cannot wear. I only intended on purchasing one voucher for Squeeze Inn, please return the unused one. The merchandise came & the paint fumes from the newly painted idem made me very sick. The material was to stiff. It's looks like I'm stuck with shoes that don't fit. He then said "look your voucher expired on the 13th and it's now the 14th that is black and white", regardless of me trying to get the refund within the appropriate time period. Hi ,I recived the tommy Bahamas sunglasses and I was shocked to open the box and find out that the glasses and the case are fake!!!!!!! I will never go that unprofessional business again! It looks more like polyester. There is no email for the merchant, and I can't reach the via their website, either. this is sooooo frustrating, the instructions to print a "return" label are not clear, and I can't print a label. I am sending this refund so that I can get my moneyy back with no problem due the the websites mistake. To complete this process, choose "I'm Sure. How I can return that to you, Need to return an item cause it is to big!! But there return policy is not working. The instructions are not there. I'm still waiting for my things"with details & my name & email & nothing ever so one night I try the chat &the person says I'm sorry I cannot help you, it's been too long, good day. Learn more Groupon.com is a website that offers many discounted local deals across the country. I mistakenly ordered 2 years of New York magazine. I even did not open the delivered package. I've learned my lesson and sorry but never aging buying from Groupon again! Ordered an item on 3/6/16. I purchased a Farm Fresh for $17. ARGHHHHHHH! Please let me know All I want to do is return an item and I cannot find the return form ???? I am hoping Groupon will help me but thinking I may lose my money. I called my credit card company with my complaint. The smattering of customers who return and pay full price should be considered gravy, not the primary goal of the promotion. What a cheating racket!! When you purchase a Groupon, youre given a code to use at the time of purchase. My investment should be returnedIt was supposed to replace a SONICARE brush that lasted for more than THIRTY YEARS!!! Then it hangs up what kind of company is this.I want a live person to return, Hello Groupon, I hope this message finds you well, yesterday i made a purchase thinking it was hotel room but it seem to be parking passes. How, where do I proceed. Help! I left messages and the women who gives the massage's only provides this service on weekdays No Weekends. Purchased a Groupon for a spray tan at the salon where I have been getting tans for years. Glow Goddess is a one woman operation and isn't a place I would recommend if your time is money. I would have been satisfied if they would have given me a credit to use on something else that I could use. Worked good for ther first 15 days. Hope these instructions will Thank you for your quick del. My wife bought a generator for me for Christmas it arrived damaged and can not even use it in present condition and this was not damaged in shipping came from manufacturer" China" and just looks junk made! I have heard nothing from GROUPON and am finding them impossible to communicate with. I am trying to contact GROUPON for the last two days, no response, no way of getting throught to them on the phone. I received a ring that does not look like the one I ordered. I think they should give better description on goods you are getting and not mention that you will get a cd if you are not getting one. When you go there they make you waiste all this time just to give you 1 photo. Hi, I have been emailing and trying to call groupon about several purchases to cancel and get a refund most was miss soldiers to me with false advertising and missing facts and crucial information, when ringing the company on trying to book several of my purchases they claimed that there was no available bookings slots till February, where as there was no restrictions on dates in the advertising for this on groupon another one was the time they gave for the activity was much much shorter then how groupon made it seemanother one I could not do as I'm pregnant so needed to cancel all of these I attempted to cancel as soon as possible and before they expired, but I'm still trying to do this now months down the line I've had 0 zero response to any of my emails or calls there's no option to leave a message and number for them to call me back so I'm left massively out of pocket and nothing to show for it. -----Original Message----- I WAS ORDERING A CASE OF WINE FOR $60.00 but I ordered a second groupon in error . Returning CONVERSE shoes, wrong size. How can I get so,done to respond and help. As I cannot contact Groupon, I will be reporting the website to Trading Standards and I will not be using it again. I have called. A)please Send Me The Printable Vouchers, With Their Redemption Codes On Them And B) Tell Me Specifically Where, In The Future, I Can Find My Own Account Or My Redeemable Vouchers. I bought a Visio 40 inch TV a couple weeks ago and the picture was great for about a week but now is so distorted I can no longer watch it, it was refurbished. First, find a groupon representative and ask them how to set up a groupon account. was double charged for local charge. Does this make any sense to anyone? I need to return items i was sent multiple of and charged for. I have tried everything at your Groupon web site. I did not receive two voucher from groupon, yet my credit card was charged twice. Call your bank and credit card. How do I go about that.. Complete and mark, If you wish to toggle back to the viewfinder screen, you can locate and select the camera. Any ideas? I there a possibility to exchange it for something else? The price wasn't even discounted. Is anyone else having this problem and how do you get your money back? received a rug-wrong size ,wrong color.having great difficulty opening up chat and trying to print a return label. For example, if your voucher offers $12 for, $20 worth of food and drinks and the customer's total bill before the discount is $37, you, should enter $37. Nobody read my email. my 2-pack sports bras which I was happy with but returned from a short trip and found ANOTHER pack of the same thing. After, entering the code, you will see the same prompts for bill total and tip. Of course can't find a telephone number to talk to someone at Groupon. I am trying to return some items for my husband. It was refurbished with a six month warranty--which just ran out. I was so upset! I brought some triton XBOX one headset arrived today damaged and no microphone with it. So I have contacted Visio and given them pictures and they have not said if it will be covered. what do I do? I purchased samsung s3 battery and i received samsung s2 battery.. and i checked back my groupon and actually im the one that mistakenly clicked samsung s2 battery.. what should i do know? After you click buy, a page will appear that lets you check over the deal one more time. The Item I received was not what I expected. Jennifer Updated 10 months ago All refund I have been trying to get a refund lable for the last 5 days. The customer reps or no help! On line it keeps telling me there's a problem your end Grooupon Return's Are Impossible Would Never Use Them Again! Groupon has told me I have to deal with the merchant/box office. I contacted them within 15 minutes of purchase and they said it's final sale and basically too bad. ( Mailed Cal King) Need King. Tammy, Shoes returned wrong colour by post office tracker said you have received but I have had no conformation or refund. Marion Wayne. We are actively in touch with our partners and will let you know as soon as possible if your event is cancelled or rescheduled, and we'll issue a refund at that time. I tried to look it up on line and you have my old e-mail .My new one I paid by MC please refund my money $125.00, hi Turns out usps does not ship anything over 60 pounds as big as it was. How do I go about doing this? I informed them that there system booked me twice. But they said it was delivered . Heed my warning unless you don't try the products right away you have just blown your cash on products that suck. I have a ton of gold and silver jewelry and none of it has ever turned green on me. This set did not work for me as it was not the correct shade. Valid until 31 Dec 2022. The tracking showed you received the sweater on the 21st of December, todau is January 19th, and I still have not received a refund! I should have got my refund back to my credit card! I returned 2 items. Being only able to redeem for face value--even if the restaurant is still running a promo--is too restrictive. I have a charge of $12.00 on my Discover card today. Stanley E Engman, I bought two pairs of sandals for my wife - I received three. Can you please refund my money? Groupon does not answer emails or phone calls. https://www.youtube.com/watch?v=VRa6ws_z6-Y, https://www.groupon.com/pages/universal-fine-print, http://money.usnews.com/money/the-frugal-shopper/2014/02/20/5-things-you-should-know-about-groupon, http://www.businessinsider.com/redeem-expired-groupons-2011-10, http://www.moneycrashers.com/expired-groupon-deals/. I am sending the iPhone back to you and I hope that you will send me one that is in better shape. He then re-scheduled for Today, Wednesday,26th at 9:30 am, still no show. To use a Groupon voucher, print it off if you plan on using the voucher soon. Please advise! You have a telephone # for me to call to find out about how to return a product that is the wrong item I need ? A cd slot phone holder and a charging cable that was defective. Deal. And it is impossible to get one from Groupon. I am a CEO and purchased a package and scheduled my 2nd of 6 appointments. Where do I send items to have it exchange? After Promising That I Will Be Refunded In 10 Days,as Per E-mail Received. I asked them to change it and would. Incorrect was sent. I have ordered from Groupon several times but no more. This is my first time ordering ever with Groupon and will be my last. Thanks in advance for your help in is matter. Just need one.I need return label This is because the discounts are determined by the company that created the deal and not by the customer. I have no trouble printing anything else, so I know it is not my computer or printer. When I finally got to page there is nothing there to get a return label. An activity tracker watch was purchased as a xmas gift and the snap on the bracelet is broken. They are lighter weight than I was led to believe, and I can purchase better ones in the local stores. Thank you for reaching out to us! How do I get a refund if its only been two days !!! I have printed a label off scored through the information on the label as it doesn't apply to me I have enclosed a letter. Trying to get info. I bought an I phone case and it is the wrong size. There is noooooooo way to access a live English speaking customer service representative. They indicated I needed to return them to you, but your return policy indicates that returns must be within 3 days of purchase.Not sure how to proceed now.Order Please advise if there is any possibility of return. Groupon recently been undertaken by watchdog should of pulled there act together by now however it seems they have got worse and have been scamming innocent buyers out of there hard earned money. This is the first time I have purchased from Groupon and it will be my last. my voucher valid date is 10/06/2014, i had booked 10/06/2014 dine in restaurant,when I'M REACHED THERE,THEY ARE ASK ME queue up. When they take the money its easy but when it comes to bring it back its such a struggle . I am a frequent customer and am looking t return a tablet but cannot see where to print off the return label. Within 10 minutes of purchasing, opening the voucher and realizing that it's on a different island (Kona) instead of the island I'm on (Oahu). Worst Business I Have Ever Seen! I have 2 charges for the sometime that was cancelled. I need help! They were surprisingly helpful. Groupon works hard to ensure that you're satisfied with your purchases on Groupon. One was for a stay at an inn. I thought I might be able to use it in a spare bedroom, but it looks just really bad. Toward the top of your app screen, you will see the word Redeem. I told them i did. No ability to cancel no advice just took me straight to my voucher. I am having trouble going online to print an return label, n Groupon stated I didn't return it fast enough. In case the return period gets over, groupon will be liable. According to Groupons policies, the promotional value of the Groupon Voucher expires on the expiration date printed on the voucher. I want to return an item I ordered. The reply accounted like she was doing me a favor, even though it was within 7 days days (it was about 7 minites), but onlt gave me store credit (Groupon Bucks) rather than crediting back to my credit card. i sent an email and was told to return them i need a return address. Simply hit print, and print the voucher. Groupon I am not impressed with your company and how you do things. This is ridiculous. When I finally got a phone # for you I was told Email, I am having trouble going online to print an return label, n. I purchased a cranial sacral massage from Belle View Massage. Why not use a Groupon deal that is only good Monday Wednesday before 7 PM? It is very frustrating to go thru all of your info and not to find easily what you are telling me to do! If a merchant refuses to redeem a valid Settlement Voucher, you may submit a claim to the administrator of the settlement fund to receive a refund check for the purchase price you paid for the Groupon Voucher, plus 20% of the promotional value of the originally offered deal. I was told by Parihiban R that I should get on groupons.com/mygroupons. I do not know if i will ever be able to claim or even get my money back. I also returned two defective earrings, one the gold loops and the other was a "tear drop" design. They refuse to let me refund an item that is COMPLETELY different as the advertised product. I have tried looking everywhere for the claim refund tab and have not been successful. My friend whent and that's all they gave her 1 pic after waiting so much. I wore them for two hours and my ear turned green, they are clearly fake. Very hard and complicated to do a return. If you would prefer not to print the voucher, you can download Groupons mobile app through Groupon's website instead. Very disappointed. James m Fussell. I can't believe you can stay in business if you do such things. 1 car charger is working perfectly so I don't want to return it. How do I return an item that was lost now found // not working 1 GENKENT. I am now chasing my money back which is becoming a nightmare.. I really dont aware on this. There is a clock under the buy button that tells you how long you have left to get the deal. The response from Groupon had been abysmal, nobody takes responsibility. It required to call in and leave a message to set an appointment. I fill in all info each time , I have more to do than try to get my problem taken care of . I was within the two hour limit. But since most companies have excess opportunities, Groupon can become an integral and ongoing business partner. I personally am having trouble finding the Groupon Return Prepaid Mailing Label on the Groupon website. Purchased an Obama tee an it had six little holes that went from from through back of shirt. The earrings were much smaller then I thought. I was very disapointed. Sorry. This is the right size as I am a true size 7m. Would you please send me a return label. I am out the money. Cannot access return label. SO BUYER BEWARE. I like the concept, but not user friendly in the event of a problem. Otherwise I will cancel, Ordered a fitness band and the battery charger doesn't work. I have not stopped emailing next to these items, " like Please ? I purchased a Versace kiss sachel and not pleased with the look. Your wait time for phone is ridiculous!!!! Have tried everything. have tried to get to the printing of the return mailing label with no success. I purchased a haircut and wash through groupon for a Bella Salon in Melrose, Mass and I have been calling the store for a month. I purchased a session for eyebrow embroidery through Groupon. I love shopping for the deals. There is no packing slips with the luggage I received and I do not like the luggage. Also say that at least 750 complaints have been made against the company for similar things. I e mailed them the next day and they responded and they said, as I had disputed the claim with my bank that they could not refund my money and would have to wait. They set very short expiration dates so that they can get paid even though the voucher may not ever be redeemed. After several calls to GROUPON, FED EX, USPSI was able to question my mail carrier that said yeshe indeed left a package on the ground. Next, create a groupon account and enter in the information they provided. Ive been shopping with them for so many years and never had issues. Trying to get in touch w/customer service is impossible. Anne Rosler. HBR Learnings online leadership training helps you hone your skills with courses like Strategy Planning and Execution. After clicking the Bill Total and Tip, click Redeem. Dated photos,were sent immediately along with the required proof of purchase and info. November 04, 2014 12:37 I bought a back brace and I wore it for 1 hour and the stitching feel apart. Very disappointed -- the Vivitar Total fitness Digital Scale does not work -- pushed the "set" button as directed and nothing happened. invoice has correct size yet item received is a King not a full/queen. They never answered emails or responded to voicemails. Now I've been told it will take up to another 10 days before i can get an answer on when I will get a refund and how somebody has got through groupons security to hack my account. No where did I see that if could only work with an Android. Judging by the other comments from Groupon customers I am not the only one getting the run-around from customer service. I placed the order on 8-28-15 and didn't receive it until 9-11-15. Do not loose the goodwill by cheap tack-ticks.This will cost you a lot!!! I am amazed at how very nice they are!!! I got it for a Christmas present. I can not print the return label for some reason. Please get back with me ASAP, I also am trying to return a purchase that I would like to exchange for a smaller size. Turn your audio on for narrated instructions. No more Groupon purchases in the future!! The expiration of the Groupon was December 13th, on December 13th the couple that was to join us broke up, obviously beyond my control. Umm Really cuz I'v been emailing like every other day & waiting for my stuff to get delivered. The promotional value is the spending power of the Groupon Voucher beyond what the consumer paid for the voucher. I'm NOT Happy. I have tried to get in touch for over half hour to sort a refund with you but no one answers,, your customer service care is terrible,I have been charged. Who has serial numbers, who is the one who sent this item so irresponsibly? Are you kidding me ? I bought a groupon for Friendly's Restaurant. If you are not obliging to that, it means you are clearly misleading the customers. I need size medium petite. If I do not receive a reply in 24hours I shall never use Groupon again. I have had a great experience with Groupon refunds. So whats causing this drastic demise? WebStep by step instructions on how to find your Groupon voucher and redeem your voucher/coupon on TouchOfECO.com. I am very reluctant to keep ordering further on. Can someone please help me!!! the restaurant manager said that, ask me to call groupon-customer service centre and say that request refund.So i would like to know what can i do now? Instead of, asking you for a bill total and tip to track, the next step in this process is to confirm, that you really want to mark this as redeemed. I have searched the Groupon website for 1 1/2 hours trying to get a refund on a handyman service I purchased. If U Do Not (excuse Me, Buy Extremely Frustrated) Together--i Will Not Be Buying Any Other Items From Groupon, As Well As Telling Everyone Else About This Experience--the Total Refund Or Credit Does Not Happen At All--just A Gimmick--so Sorry For U If That Is The Way U Run Ur Business..! Companies should be REQUIRED to post restrictions like that on the Groupon and Groupon should protect its customers from shady businesses. In addition, if the merchant on your Groupon Voucher has gone out of business, you may submit a Proof of Claim Form requesting a refund of the purchase price of the Groupon Voucher from the settlement fund. Thanks for using Groupon! They said its fine just to go do it. Patricia Russell, Returning CONVERSE shoes, wrong size. I am amazed at how very nice they are!!! Groupon also sometimes offers discounts on future purchases. CAN SOMEONE PLEASE HELP ME? Ihas been received as is being reviewed. Will this revised pitch/strategy return Groupon to its heady days of being the fastest growing company ever? Trying to get a refund because it is not clear that u have to have a computer to order 30by40 blanket on printerpix. Please let me know. 3 weeks later & numerous emails I was told either return the whole item or just accept it. But its going to cost 200 dollars just to ship it in a box. When I showed up at 10:00 am on Thursday, September 6, no one showed up. I opened them to see what they were and reclosed them with tape. first and last order i will do very unhappy. Some customers will even opt-in to receive a response from, you. I purchased a Groupon for a Pontoon boat for 10 people- $249. Because of that I will not shop on groups on anymore nor refer to others. There are three ways to redeem a Groupon: via the Merchant Center, the merchant app. DISPLEASED WITH GROUPON CUSTOMER SERVICE. we have called numerous times only to get transferred from person to person. On the paper voucher, you will want to locate the redemption code, as this is what you will. GroupOn will not refund your money. Wouldnt recommend to others. The controls shouldn't be on the handle. I will not be ordering anything from Groupoin the future. I received two jackets. Hi I made a purchase with groupon on a trip to the Bahamas I was billed twice. Then I noticed more comments on this all very negative!! DISPLEASED WITH GROUPON CUSTOMER SERVICE. I have a return label and I checked it out today Jan. 9, 2018. I Will Not Order Any Other Item By Groupon, Especially Any Item Made In China. Wow, I thought: Thats a lot of GPSs to move in a short period. My shoes size is too small. Our system is smart and knows that the redemption code carries a $20. I wish to return it for a full refund. I received a size MEDIUM. Making a groupon reservation can be tricky, but with a little bit of effort and planning, it can be a breeze. The directions say next to "Track Order" then select "Return" to print a mailing label. Get started at: ******, As the launch of your campaign is around the corner, we want to make sure you and your, First, we will take a look at the different voucher views, so you and your staff know, what to look for when a customer presents them to you. My son gave my husband a groupon for 1/2 day kayak. It gets hung up on furniture and cords and needs constant supervision. Really??? I have already informed my Amex Card Services about this unacep table customer service. Do. I have tried 5 or 6 times today. down or overloaded and to try in a few minutes. It looks like I lost my $280 for a Visio TV that is unwatchable after two weeks. If the seller is not happy to answer questions, the deal should not be considered transferable. At the login screen, enter your user name, which is your email address, and password. I did not receive the sofa I bought from group on. height and the material was not what I envisioned. I waited over 30 minutes past my appointment time before leaving. You can simply use the voucher for a discount on future services with that merchant (so for instance, if you paid $50 for a voucher worth $100 on Groupon, and that voucher is now expired, you can still redeem the vouchers value of $50 for purchased services with that merchant). Thanks. I haven't received the other black shoes but will want to return them also as I very much dislike the style.Need help on figuring out how to return these items. I haven't received the 2nd package yet. How do I get a hold of someone to get what I originally ordered there are 9 bracelets. I ordered a car seat for a pet. I ordered two aging defuser and humidifier all in one. other options to buy discount services. • Hi Team, I cancelled the reservation. I treid to The first is that groupons are not always transferable. Vendor sent me a text that the business failed and to contact Groupon for refund. Be very careful what you get from groupon. it is successfully redeemed, you are good to go. I called and was told I was basically SOL. I find this unreasonable and feel there should have been some The size was misrepresented. My husband and I were not at all satisfied with the Chateaux Restaurant. Please Contact Me At My Email Address. I have spent 6 hours on phone calls between Google wallet and groupon. Learn how to returnGroupon Goods Marketplaceitems. Hello Groupon, I hope this message finds you well, yesterday i made a purchase thinking it was hotel room but it seem to be parking passes. Reservation My Visa statement arrived a few days ago and we find the amount charged is aprox $100 per reservation more than our Groupon statement. Been working on this for 2 hours. They said it was from iphone order and I could only get groupon credit and not taken off my card. It is in called for and unfair u do not have a choice! I purchased akai headphones for a gift at Christmas they do not work how can I return them please. Returns label link broken. They will not redeem their coupon for 2. I told them i tried and that they wont because its to much weight and to big. I straightened my hair with my iron in 10 mins. And 3) It allows you to obtain customer feedback and re-engage your new customer. It came today from CHINA and smells terrible. I Called today Nov 5th , the owner/dispatcher said employees keep quitting , or are afraid of ladders. it at the same time, so we encourage you to have your employees download it too. The site needs to be more friendly. I'll continue to only order from Amazon. Not impressed. After a few days, I received an email that said they made a mistake. It is different than it appeared on line. How do I get a refund label. I can't get a returns receipt. I purchased a cranial sacral massage from Belle View Massage. 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