All orders are subject to availability and confirmation of the order price. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS - alternatively, you can place a new order and we can process an original payment method refund for the return of the existing order. Please check whether the receiving address information of the order is wrong. If your tracking number says your package has been delivered but you haven't received it, allow another 2-3 days for delivery before contacting your local carrier for more information. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? On the advice of our bank, we only refund cards that were originally used for payment - this is to make sure the refund goes to the right place and avoid any problems. When the return is processed, youll be issued store credit. Please contact us as soon as possible. 4. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. We will email you the tracking number after shipment. Shipping labels are generated from the address you put in your account information. We do not save any of your account information as payment is made through the official PayPal method. Sky Returns Policies. As our prices do not include taxes or duties, it is not 100% certain whether taxes will be charged to you. 3. Some promo codes have certain conditions that do not apply, and you can find these terms and conditions when you receive the original coupon code. All orders are subject to availability and confirmation of the order price. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). 1200 Wall Street, Floor 2 What should I do if I receive an item that does not match the description? How Long do Lucy in the Sky Refunds Take? The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. More than 90% of international flights have been grounded or will be suspended. 6. If the order has already been shipped, we can't make any changes to it. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Please note that shipping times are estimated from the shipping date, not the order date. JavaScript seems to be disabled in your browser. Before the order is shipped, you can send an email to after-sales@shoplooksky.com to contact us for your cancellation order and then re-order to purchase your favorite goods. Check your email to find the tracking number. RMA#'s will be processed within 1 business day. If you send it back to them any other way, it will likely just be returned back to you and you wont receive your requested refund. We will not be liable if for any reason this Website is unavailable at any time or for any period. What shipping options does LookSKY offer? Intellectual Property, Software and Content. 5. Once your items have been shipped out, please contact us as soon as possible if they are stolen or lost in transit. Return policy: Returnable until Jan 31, 2023 For the 2022 holiday season, returnable items purchased between October 11 and December 25, 2022 can be returned until Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). Our privacy policy, which sets out how we will use your information. Please note: We have a size list next to each item. If the order has already shipped, Skycostume.com will not be responsible for any additional cost to correct the order. If you made a purchase on the site without an account, you can still use the email provided at purchase to generate your return label. 7. PAYMENTS WHAT METHODS DO YOU ACCEPT FOR PAYMENT? I forgot to use my coupon/discount when purchasing, what should I do? HOW DO I CHECK DELIVERY STATUS OF MY ORDER? We are not responsible for delayed shipments due to invalid addresses, customs clearance procedures, inclement weather, holidays, natural disasters or carrier delays. A cookie is a small file which asks permission to be placed on your computer's hard drive. RETURN PROCEDURE. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. We love to hear from our customers! For the first 31 days, keep your If you need to adjust it, you can modify it before payment. @Dmuggy11 wrote: I want to return the 2 cables and remote I forgot to include when I sent my skyQ box back. @Dmuggy11 You have added to a thre But, once you're aware, feel free to email us at after-sales@shoplooksky.com and we'll do our best to see what we can do! Our team ensures that your order is processed as quickly as possible. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Returns are free if youre shipping within the United States, for international returns, the customer is responsible for the shipping costs. Your email address will not be published. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. At Skycostume.com we strive to offer 100% satisfaction to all our valued customers. Damaged, defective or incorrect items must be reported within 7 days of delivery. Authentication failed. When will you get in? If you send an item back, you will have to pay shipping costs, which may be higher than the product itself. Check with neighbors, roommates, family members or anyone else who may have been home when the package was delivered. Regular priced items purchased with a coupon code of 20% or more are eligible to be returned fot store credit. You must email for a RETURN AUTHORIZATION NUMBER prior to returning merchandise. When you check out, the platform default your shipping address is your billing address. You'll need to get the account holder to do this. Does Lucy in the Sky Take Returns After 30 Days? Return or recycle your Sky Mobile equipment What are you returning? Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. We do not offer refunds or credit for packages confirmed to have been delivered. What should I do? @AnnArc63 When you do send the equipment off, make sure you get and keep the proof as Sky have been know to incorrectly contact people saying the I made a mistake with the order, or I want to add or change something, can I? If you have been charged a fee and you want the package, we suggest that you pay the tax first and then send us the receipt and we can refund you part of it as compensation. Please make sure that the style is in original condition otherwise it may be sent back to you. We would suggest to double check your card details. If you would like to return a new and gently used item within 30 days of receipt, please visit Kiara Sky Returns and place a new order for the item you wish to purchase. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. 18. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. We encourage you to review those policies when you visit those sites. All returned items should be sent back fully insured by USPS or other carrier. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. 43" Glass TV & Puck Whole Home Please note I only provided help on the main forums and not via PM, PM's are switched off. All orders ship out of Los Angeles, we design all of our styles in-house. What material do you use for your products? We are not responsible for packages lost/stolen after they are confirmed delivered. You should check this page from time to time to ensure that you are happy with any changes. The current platform only supports the original refund according to your payment method; Please check whether your paypal or credit/bank account has received the refund. We do kindly advise to allow up to 10 business days for any original payment refunds to reflect in your bank account balance. You may store, print and display the content supplied solely for your own personal use. We want you to be completely satisfied with your Sky order and will accept your return of product in original condition, unworn, with all tags attached if requested within 10 days of receipt of your package. SKYootd has several international warehouses in Asia and the Americas. We do specifically outline the estimated delivery time on each individual product page once a size is selected. Be sure to check the return policy before purchasing. Style We offer two different modes of international transportation. In this article, well examine how to return Lucy in the Sky items and other as often as possible posed inquiries about the Lucy in the Sky return procedure. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Note: The email should provide the product name, color, size and quantity information so that our agent can process your return request and provide you with the return address. The shipment process may take longer than usual due to the suspension of flights due to the impact of the novel coronavirus and the long time for local customs clearance. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. If the item has not been shipped, you can contact us for a replacement or a refund. As most international airlines are out of service and the customs clearance process is longer, the delivery of your package will take much longer than expected. Sky Returns/Exchanges. This policy is effective from 01/01/2016. Thank you for your online Pink Sky Boutique purchase! Posts. We reserve the right to withdraw linking permission without notice. We are keeping a close eye on your parcel and trying to speed up the clearance process. 19. Shipping charges are non-refundable. How to return your Sky box. To initiate a return, you need to make a return account within the website. We are sorry for the shipping delays during COVID-19. ", Before you click "Continue checkout", you need to check if you are entitled to other discounts, such as "extra discounts". 15. If you are not completely satisfied with your online purchase, you may return it for a STORE CREDIT(less shipping fees) or exchange (less shipping fees). Thank you for your online Pink Sky Boutique purchase! My order showed delivery, but I didn't receive it. How to get notification of out-of-stock items? The card information is incorrect, please check the expiry date, billing address and security code (the security code is on the back of your Visa/Master card). JavaScript seems to be disabled in your browser. 8-12 working days. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. 2. In this article, well break down how to return Lucy in the Sky products and other frequently asked questions about the return process. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. It has a "sizing guide" for your reference for checking the size of goods. Unfortunately after an order has shipped with USPS we cannot update a shipping address. We are pleased to be able to offer you international transportation. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Most airlines have announced that they will significantly reduce flights and air cargo capacity. They all photographed wearing size Small. Please Note:30-day back does not include a free shipping label. *Email Please use your original registered email address to log in to our website. We'll contact you to let you know if you need to pay these charges and how much they are. Our distribution centers and corporate headquarters do not accept return delivery. 1. 6. In the case of any expired store credits, we will gladly issue another current one for the same value. These linked sites have separate and independent privacy policies. Hello, we don't use real fur or leather, but our products are made of high quality artificial materials. Shipping costs are non-refundable. Please contact us and include picture, order number and item number in your message. We will get in touch with you soon after we receive your message. You can find more detailed advice on the product label. Like you I'm a customer here, Sky Employees are clearly identified as such. I want to return the 2 cables and remote I forgot to include when I sent my skyQ box back. 6. I don't think Sky will be to bothered about those but if you do want to return them then use a box you have and use this link to help you to return Once your return is approved and you receive your RMA#, securely pack and seal the return merchandise in an appropriate shipping box. The super money saving plan takes 8 to 12 Working Days, while the fast delivery plan takes 8 to 10 Working Days, with each order requiring an additional 3 to 5 Working Days of processing time. Obviously some of these items need to be returned to sky. But I think that you may still be able to use your Sky+ box as a freesat box. i.e use it Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. If not filled out correctly, your return may encounter problems in processing. We are not responsible for packages lost/stolen after they are confirmed delivered. In the event that a mistake has been made on order that has already been processed, please email us within 48 hours after submitting, the order Cancellations or changes to the order will not be accepted after this time. SKYootd comes out with a new collection every season! I have received the wrong item. 1. 10. How do I add or remove items from the shopping cart? The platform defaults your billing address to be the same as the delivery address. SIZING I AM NOT SURE WHAT SIZE TO ORDER? More than US $ 5.90+, Express delivery. Youll receive an email confirmation when your return is completed. No, the address on the parcel is the overseas transport warehouse of the logistics party. Faced with numerous emails related to shipping information, we do not have enough staff to respond immediately, but we will try to get back to you within a few days. Hello, you can change your account details by clicking "My Account Settings". Why do I still not receive my refund when the return slip shows delivery? "You will need to return the Sky owned equipment within 60 days of us sending you the necessary packaging and instructions, otherwise you will be charged a non-return charge for No further information is required on your end, the return label has all your information. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Sometimes unexpected delays can occur due to thorough inspections and out of stock issues, especially during large volumes. Note: The email should indicate the order number to be cancelled. Please provide an online delivery tracking number. Unfortunately, we are not selling our styles to other retailers at this time. You can choose to accept or decline cookies. When returning swimwear, all items must be in their original condition, unworn, with all tags and sanitary protection intact. 17. 14. * Can not be combined with any other discount. Hello, thanks for liking and supporting SKYootd. You may return any style for store credit within 14 days from the delivery date of the style. Yes, you need to pay for return shipping. Goods returned without communication will not be accepted. Our agent will provide you with a solution. Does Lucy in the Sky Take Returns Without a Receipt? Lucy in the Sky, Inc may change this policy from time to time by updating this page. Delayed processing by local freight forwarder. you wont need to return the HD box, just the Hub and Booster If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. When paying online, your details are protected by VeriSign SSL encryption (the highest level of protection in business). - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. Note: The original freight and freight guarantee are non-refundable. Unfortunately, we do not offer a replacement service at present, but you can place a new order and initiate a return. Application coupon codes or credits are optional and can be filled out on the checkout page. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? Could you contact the Courier first for more details? Sky does not offer free return shipping at this time. We are not responsible if packages are delivered incorrectly due to the address being wrong. We'll send you a shipping confirmation email once it's shipped. Service 466 Why didn't I receive the confirmation email of my order? Your return will be processed Step 1: Add the items you want to buy to your shopping bag; Step 2: After the completion of the selection of goods, please checkout; Step 3: Fill in your email or mobile phone number and shipping address information, then click "Continue"; Step 4: Select the logistics method you want and click "Continue". Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Out of stock means that the product is not available for sale at present, and will be replenished by the platform and restored to the state of sale. All you need to do is log in to the site with the email you used to make an account and generate your return shipping label. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. If the order has not been shipped/assigned a tracking number, you can send an email to after-sales@shoplooksky.com. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. A store credit is automatically applied to an account attached to the email used for an order. 8. You can estimate the delivery time based on the processing time of your order, plus the shipping time. What if my package gets lost or stolen? All our models are approximately 175cm tall. Hello, shipping costs depend on which country you want to ship to. Generally, we support delivery to the shipping address you left on the order. Step 1: Click the View your order button to enter your order list. For international orders, any taxes or customs fees are the responsibility of the recipient. For more information click shipping and Delivery. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. We understand that items may look and fit differently once you get them. You must not establish a link from any website that is not owned by you. If you need your return processed in advance, please reach out to us. As the costumes from Skycostume.com are all custom-made according to the customers measurements, we offer a fair and responsible return/exchange policy. Please confirm SHIPPING option before completing your purchase!!! If I don't like something, can I return it or exchange it? The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Select which products you'd like to return then follow the Can I add it? Returning a heavily worn product will result in your return being rejected and the item will be sent back to you. If your Sky Q or broadband kit has been loaned to you as part of your subscription, you'll need to return it to us when you leave. If you have received the waybill number, but the waybill information has not been updated, please be patient. Complete the steps listed on the screen. We will change it for you in the background. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? In this situation, the customer has the option to keep the original costume and receive a new item at 20% off the list price, or ship the costume back to us for revision ( at customer expense ); you will then be charged for revision cost only. All sale items, undergarments, bodysuits, swimsuits and accessories are Final Sale. If you are not 100% satisfied with the items for any other reason, you may request a refund. Our cut-off for same-day express shipping is 1pm Pacific Time. Save my name, email, and website in this browser for the next time I comment. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. If you do not receive your package within this time, please contact us. Lucy in the Sky is an online-only fashion store and offers returns up to 14 days after you receive the product. Our small is generally the equivalent of a US Size 2. We will process and email you the tracking information as soon as possible. Note: We recommend measuring your size to compare with our size chart. In the event that shipping information was incorrect or incomplete during the checkout process, Skycostume.com will not be responsible for any additional charges to reship or retrieve a package. 9. During peak season, allow extra processing time due to higher than normal volumes. In your order shipping notification email. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Regular returns will be refunded in the form of store credit. If we are unable to contact you we will treat the order as cancelled. Please check the stock status through the product page on our website. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS - alternatively, you can place a new order and we can process an original payment method refund for the new order. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Note: currently, only the original goods can be refunded. https://www.lucyinthesky.com/shop/index.php?route=account/login. Typically, when a returned package is delivered, it may take us 1-3 days to collect the package and open it for confirmation. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. 5-8 working days. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. 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