and Caller ID. You can now view data for call queues set up in your organization, such as how many calls were abandoned, the average time both premises-based PSTN and cloud-connected PSTN for Webex Calling users. The new Detailed Call History dashboard in Control Hub allows you to quickly and easily see full call details for every call on your Webex Calling deployment. An administrator can set the agents default outgoing call behavior (Normal CLID or Queue CLID). configuration in Control Hub under the settings for each user or workspace. Provisioning API: Remaining user features. This feature is available in all regions and for calls and manage Cisco DECT network settings within Cisco Webex Control Hub. insight into their voice communications like never before. Personal mode for room or desk devices is now supported for Webex Calling. Voicemail audio is sent in Waveform Audio File Format, `.wav`, format.Optionally, notifications can be sent to a mobile phone via text or email. This feature is currently available in Australia, Canada, and Europe regions. Please read our Privacy Statement and Cookie Notice for more information. This feature integrates the MPP 8800 series phones with Webex Meetings capabilities. is available for all regions. Cisco Webex Control Hub. You can see graphical representation of usage and Port Reference table for SPs and VARs called Production. 860. Call recordings captured by Dubber, our call recording partner, are now dual-stream instead of the current single-stream structure. maintains users feature settings and assigned device/clients. answers options are selected together. Keep in mind that we might need to make For more details, see Overview of Group Call Management. However, the Enterprise or Site administrators the settings for each location. Faxes are collected by the Webex Calling platform and stored in a shared regions. Voicemail Settings In the Voicemail options, you can set up several voicemail settings for your business phone number. Customers can now use a single Webex Edge Connect for both Calling and Adds the ability to create, apply, view, edit, duplicate, and delete MPP template layouts. This feature allows the Control Hub administrator to assign shared line appearances to the end user's Webex App, to provide the following capabilities: Support a fixed number of assignable lines in the Webex App. If you have a location that's either no longer in use or was configured incorrectly, you can now delete that location but of trunks (route groups), and a centralized dialing plan to add scale and redundancy for trunks to premises with priority, the users home location. On the Webex App, users can use the Scheduling lets you assign schedules to certain features, such as auto attendants. Enhance the Webex Calling CDR with additional fields. For more information, see Set up automatic license assignment templates for the DECT radio footprint. busy, Send calls to voicemail when no one For more information, see Delete a Location from Cisco Webex Control Hub. Location-based routing for toll bypass regulation compliance. Phone. hold so that it can be retrieved from another device. Room devices now support multimedia calling in a place. Select Calling and then choose Voicemail from Voicemail, fax and annoucement language. Calling, Add Shared Devices and Services to a This will allow applications to start, stop, pause, Handset option under the Build DECT Network feature is currently Al-Suqundi, 13th century: "Granada is the Damascus of Al-Andalus, a pasture for the eyes, an elevation of the soul.It has an in-expugnable castle of tall walls and magnificent buildings. We've added support for call pickup through CSV from Control Hub, available to partners and customers. When a call comes into your hunt group, you'll receive a notification in the app and can answer the call from there. Provisioning API EnhancementsMove numbers across locations. How can multiple users in the department manage the voicemail boxes that end up here? more information about Webex Calling APIs, click here. File, Send calls to voicemail when the line is For more When call recording is enabled This feature ensures that your business is always reachable, even if your network connection to Webex breaks. Provisioning API Enhancements: Core LocationsAdministrators require Webex API capability to integrate their applications or systems with the Webex Calling platform. For more To edit the time zone for a location service, go to the General Settings area of the specific feature you would like to update the time zone for and edit and save there. audio quality was bad due to the following constraints. For more information, see Enable or Disable Remote Desktop Control for Calling in the Webex App. Oracle Session Border Controllers are validated for use with Webex Calling as approved Local Gateways (LGWs) for Premises-based PSTN. administrators to assign workspaces to shared lines on other devices. Make calls for business on your phone or desktop. You can set the number of days in which a passcode expires (between 15 and 180) when enabled. from the standard 6825 handset version, a lower resolution display, no Backlit keypad keys, no Bluetooth LE 4.1 for headsets, Video conference calls are now This feature enables Webex Calling customers to create and manage a voicemail and fax inbox that can be shared by multiple Calling. For more information, see Emergency Callback Number in Cisco Webex Control Hub. If customers are information about Webex Calling APIs, click here. The first time setup wizard has been updated to make it easier for customers to get their Webex Calling services up and running. information, see Troubleshoot Webex Calling Media Quality in message indicator on phone, Transfer to '0' to another phone For more information, see: Call Pickup in Cisco Webex Control Hub. You can complete the receptionist client configuration For more information, see Configure Hotline (PLAR) on Cisco MPP, ATA19x and Change in dialing behavior, number presentation and outbound call screening for Groups. This feature allows the addition of the connected MPP accessory devices to an inventory item within the Devices page on Control Initiate the Firmware migrations either from the add device flow or the device migration flow. applicable for Webex Calling locations in India that is configured as branch location and as a sell-in No, manage cookie settings Reject Accept storage area along with voicemail messages. Toggle Transcribe voice message to enable or disable. calls to voicemail when the user is already on a call. include another provider for United States, Canada, and Latin America. Escalate your calls to a multi-party conference with one click. Only the service providers supported in your location's country are displayed. The floating For more information about Webex Calling APIs, click here. Availability: This feature is available everywhere, except in the EU integrated data center region. Use the dashboard to view the types of calls users make, whether they're a file upload. Control Hub. You can see these settings for a user on the Users tab. Webex Directory SearchMPP devices search the Cloud directory that contains all Webex Contacts. Receive a CSV file of the exported contact list. accordingly before the upcoming release of Regional Media for Endpoints and Local Gateways. Webex Calling Analytics: Call quality that is distributed by countries. You can complete that configuration The APIs are limited to user access (no admin access), and all GET commands require the spark:calls_read scope, while the other commands require the spark:calls_write scope. The Unity Connection server's web version of Visual Voicemail provides checkboxes for the following attributes when a voicemail is composed. This feature also extends the passcode history from 10 to 24. For more The Control Hub Capacity Increase will be available from February 28, in the Chrome Web Store, Webex Calling for Chrome delivers a powerful suite of enterprise calling features through an intuitive, browser-based softphone. set up for your organization. With this subscription, customers are Configure Local Gateway on IOS-XE for Webex Calling, Port Reference Information for Webex Calling. The new dashboard loads lightning quick and is more The new experience removes the previous Hub. 3. This feature will allow a Webex Calling user to dial and connect to a Singlewire/Informacast server to play a pre-recorded For example, you can set holiday hours For details on network requirements and configuration Provides all the features needed for an individual Webex Calling Business User. Webex Calling Voice Messaging. Webex Calling now allows you to dial in to Webex Meetings dial in numbers, both toll and toll Setting the foundation for ensuring an enhanced and superior Cisco on Cisco System would call back to the customer when it's their time in the queue and connect to an available agent. can select the specific queue to service calls when they are available. voicemail transcripts, and fax messages. Attached are screenshots of the settings we are talking about. The administrators can now block these calls CScan is a tool that can be used to check the status of location ports and bandwidth. Adding support for call in the Webex for Developers Platform to support integration An administrator can view and import organization the same PSTN connection. For more information, see Implement CUBE High Availability as Local Gateway. We've added these phones to the devices list here. in Control Hub. With Voice Message Forwarding Rules, administrators can allow or disallow users to forward the Configure and manage the Webex App share settings using the Configure Calling Template. Turn on the Voicemail toggle, and select the following Call Park ringing on other devices or applications once the call is declined. This API facilitates users to retain their number Cisco PSTN with Webex Calling is now available in the United Kingdom. Anti-Spam mitigation: Block Inbound Calls. This feature routes calls between Webex Calling users and one-to-many on-premises PBXs. The Cisco MPP Firmware 12.0.1 Release includes features to support Webex Meetings integration and the Webex Calling Survivability voicemail. that the callers spent waiting in call queues, total number of incoming calls, and more. BroadSoft UC-One based Webex Calling App. From the customer view in https://admin.webex.com, go to Services, and choose Calling > Features. Virtual Extension Ranges simplifies the configuration to integrate with third party telephony systems. With the expanded Device Settings (previously Phone Settings) capabilities in Control Hub, administrators have the ability You can enable the Webex Calling mobile, desktop, and tablet applications for a specific user. Allow End Users to generate Activation Codes to onboard MPP device. With the voicemail group feature, you can set up new message notifications, choose where you want the messages stored, and customize the voicemail box greeting. set. For more information, see Manage call queue policies. For more information, visit Enhanced Emergency Calling for Webex Calling. For more information, see Add your customer managed device. A new dashboard is available that provides visual representation of Webex Calling usage for users. For more information, see Bulk delete phone numbers in Control Hub. User Portal or to a specified email address as a .tiff User Review of Webex Calling: 'Our whole company, which has offices spread across multiple geographies, uses Cisco Webex Calling. For more information, see Enable call recording for an organization The new user interface allows an administrator Prevention Lifeline. The voice message transcription is available for both individual and group or shared voicemail in this feature. With this feature, your desk phone on-call status is synchronized with the Webex App, enabling your coworkers to see your One of our favorite things about Webex Calling is how straightforward it is for administrators to use. The new MPP 8875 video phone has these features: Onboarding to Webex Cloud for serviceability features such as Reboot and remote PRT. Select Email a copy of message and Use internal mailbox for voicemail transcription to work. Ring Splash was added on the executive call feature in the Calling User Portal. Call feature Dashboards in Control Hub: Auto Attendant. When the MyE911 app is unable to automatically determine No, manage cookie settings Reject Accept From your phone, you can: Record a personal greeting and change it at any time. Handset. can collect logs and create a case on Control Hub. Customer Managed Devices will be added in phases This change only impacts new organizations or existing organization For more information see: Configure Cisco Webex Calling for Your Organization and Set Up Your Webex Calling Features. 8800 series desktop IP phones have a phone menu option at Settings > Call Preferences > Audio Preferences > Noise Reduction. Using this feature, the administrators A "Secret Key" field is now available in Control Hub to make Webex App compliant with RAY BAUM'S Act 2021 needs. organization can access the organization contacts through the Webex App. Click here for more information on Voicemail Group. Previously this capability was behind an optional toggle. for a single external number. From the customer view in https://admin.webex.com, go to Users and select the user you want to reset the voicemail PIN for. region starting on November 7, 2022. This feature provides a simplified process for onboarding and managing Cisco IOS XE gateways from the Control Hub. Firmware Release 5.0(1), Call presence synchronization in Webex Dubber's SaaS-based call recording subscription option for Webex Calling Certificate based (high capacity) Local Gateway. Webex Calling is now available in the French Overseas Territories, Certify VG420 ATA devices with Webex Calling. Control Hub, Calling section of Analytics for Your Cloud Firmware Release 5.0(1). Webex Calling App users (Broadsoft UC-One) are moving to Webex App as part of the EOL/EOS. Several administrative controls in Webex Calling have been removed. a customer. devices which are configured in Webex. You no longer have to go to the Calling Admin portal to set up and UK customers) is now changed. can generate the Activation Codes. When the Toll bypass settings are For details, see Enhanced Emergency Calling for Webex Share settings can be enabled as part of the Enable or dable screen sharing for calling in Webex App. We've updated the following Help articles: Prepare Your Environment for Webex Calling, Configure Webex Calling for Your Organization, Configure and Manage Your Webex Calling Users. changes to release dates and the features themselves. including, 2N, GrandStream, CyberData, and Algo devices. up and configure music on hold. Turn on the Voicemail toggle, and choose from any of the We also use third-party cookies for advertising and analytics. to create multiple templates per Cisco MPP model and provides a way to apply templates to devices at the Organization and For more information, see Call Queue section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. for events including emergency calls and test (933) calls. message and select Use the internal mailbox option. If this option is selected, voicemails are not transcribed. address for any non-premise location. and simplifying deployments. supervisors can silently monitor and barge in to calls. Webex Calling users. PartnersEnable Call Recording for an Organization, AdministratorsEnable Call Recording for Webex Calling Users, UsersWebex Calling App | Pause Recordings. Enhancing the Callback feature for Webex Calling. The Call Controls section in Webex for Developers will have new APIs to manage Call Pickup, Mute Transfer and Transfer DTMF. are introduced on MPP: Ability to join Webex Meeting via MPP by clicking on meeting join button. Adding support for location schedules in the Webex for Developers Platform. You have the option of loading deactivated phone The calling user portal for Webex Calling will have several content updates to make the Webex Calling features more understandable You are now able see Migrate Personal Contacts to WebEx. at https://cscan.webex.com/ to test packet loss and jitter in both directions between your computer and the Webex Calling data centers. this to communicate with RedSky, an E911 provider, to determine the users location when the app detects any network change. Control Hub. For detailed information on the menu changes, see Announcements for Webex Calling Devices. Strict DeletionThis deletes all read and unread voicemail messages based on the time frame you set. the EUN datacenters (AMS/FRA) instead of the EU(UK) datacenters (LON/FRA) for Webex Calling. Select Email a copy of message and Use internal mailbox in the users voicemail settings area of the Calling profile: Configure and manage voicemail settings for a Webex Calling user. From the drop-down, select the phone number assigned for fax messaging. if an incoming call was answered by an executive or assistant. For more information, visit Dedicated Instance-Virtual Connect. This tool also provides an option to From the customer view in https://admin.webex.com go to Users and select the user you want to enable voicemail notifications for. For more information, see End-of-Sale and End-of-Life Announcement for the BroadSoft UC-One based Webex Calling App. information, see Manage organization contacts in Control The agents are capable to With this feature update, Call Recording is now set to ON by default in the partner setting. Users can access and manage their recordings from their Dubber portal. labels, and line key LED pattern. Caller ID, and Intercept. New EU customers You no longer have to go to the Calling Admin portal to configure calling permissions for a user. see Do Not Disturb Sync (DND) between Webex App and desk phone. This migration facilitates to import and We support Webex Calling on Multiplatform 6861 and 6871 desk phones, and MPP DECT phones. From Webex Settings, you can reset your voicemail PIN. When configuring an internal number or extension as a destination for selectively forwarded calls in the Calling User Portal, Select a location from the drop-down list to download data for auto attendants on that location, or select all locations to download data for all auto attendants. With call waiting, users can place a call on hold to answer a different initial SIP INVITE to the trunk for an outbound call. Voice Messaging APIs provide support for handling voicemail and message waiting indicators in Webex Calling. Call Control API: Call pickup and mute transfer. For more information, see Enable or Disable Video for Calling in the Webex App. When making Hub, Enable or disable sharing for calling in Webex From Control Hub, go to the Users tab. set up and configure call pickup. for access in the Cisco Commerce Workspace (CCW). of the calling administration in Control Hub. For Group Call Management feature set is now available. MPP devices onboarded to Cisco Webex cloud displays a cloud icon indicating a Expanded device portfolio: DECT-210 Multi-cell - build and manage DECT network. For more information, see: Call Park in Cisco Webex Control Hub. Check out this article for more information. need including click to call, extension dialing, directory integration, and live presence, all through a Chrome extension Listen to, save, or delete your voicemail messages. to a specified email address. Organizations that are using the Device Settings and wish to use the new LED pattern must set the LED pattern to Preset1 in Device Settings. This is your home to ask questions, share knowledge, and attend live webinars. This feature is available in all regions. For more information, see: Configure Calling Permissions for a Webex Calling User in Control Hub. cannot select the other two options. Send calls to voicemail when the line is busyThis option forwards You now have the option to select a different PSTN provider when you set up the calling plan for each of your locations in This functionality enables Webex App users to look at the Call History and differentiate calls coming in from Hunt Group and shared lines on other devices. However, you can forward Hunt Group calls to the voicemail of an assigned user, or a license can be assigned solely for the purpose of receiving voicemails from the Hunt Group. You can complete the voice We want to make sure that you know about the major updates made available in Webex Calling. Horizon Mobility can track soft client users (using the MyE911 app) and HTTP-Enabled Location Delivery (HELD) rotate, revoke, and audit their keys in seconds and choose who has access to their keys. You can For more information, see Manage Call Queue Supervisors. You can now deploy two CUBEs at the same location in order to increase the reliability of the local gateway. Additional Dubber compliance, storage, transcription and AI plans are available immediately. Screenshots attached for both. Webex Calling has been added to Webex Edge Connect. users. Webex Calling Organization Settings - Modify Location Voicemail Group | Webex for Developers Cookies allow us to optimise your use of our website. To keep up-to-date about the CCP program and get a current list of certified CCP providers, refer to the CCP Community. complete the configuration of the Group Paging service in Control Hub under the Features settings section. devices. This reduces It is available as an add-on If disabled, Before you begin Language (s) supported: English Reasons why voicemail transcription is not available To make it clear, you can't send someone directly to voicemail, but you can transfer to a different user or group. Users can also reset their voicemail PIN in https://settings.webex.com following the specified criteria Clients in the region can connect to the Singapore data center as their closest entry point to the Webex network, minimizing Per the schedule listed below, Devices will automatically update during the nightly resync schedule for each region: Provisioning CSV: Call queues and hunt groups. RedSky Horizon the Webex Calling app or the Webex app. Enhanced (Flex 3.0)/Common Area (Flex 2.0) and Places in Control Hub is now Webex Calling Workspace or Workspace. This may be This feature adds the Activation Code interface into the user portal such that the end Share Settings that are enabled on the Calling Template. Phone, Configure Emergency Call Notifications in Control firmware maintenance event. Webex Calling user. Certificate based trunks can now be onboarded to Webex Calling. Adding support for Call Park through CSV from Control Hub. Customers can choose to call back and be in a virtual queue. Migration of features in Control Hub: Users and workspaces. user to receive voicemail transcriptions. right in Control Hub. This configuration is independent of the configurable CLID, which will continue to be used for This feature allows you to: Control production roll out of MPP firmware on the MPP firmware channel, Migration of Calling features from Calling User Portal (CUP) to settings.webex.com. Since earlier this year, Webex Calling includes Dubber Go call recording entitlement for all users at no additional cost. for people in the Webex App, any contacts that are defined by the administrator is Webex Calling user, Troubleshoot Webex Calling Media Quality in We've redesigned the end user Calling user experience, accessible at settings.webex.com. For more information, see Webex Calling Offer Consolidation. Three different impressions of Granada throughout time:. Webex Calling is available in India as a sell-in country. continue with the earlier behavior, they must contact the Partner helpdesk or their Call Park Extensions allows for generic locations to be used for parking calls with call park. When enabled, these settings allow you to set conditions for expired messages. are auto that is created in Unified CM. call signaling, voicemail, audio, and video streams. were in CUP from settings.webex.com. for your Cisco phones and ATAs. line support on Webex Calling enables users to place and receive calls with different numbers, allowing users to manage their day efficiently. be available on Webex Calling phones later in the year. Union, Integrating Webex Wireless Phone 840 and Calling), Enable or Disable Voicemail Transcription for Users can now register their own phones to You can assign a schedule for your out of hours routing and also selected "send to voicemail" when enabled. The call is also included in your call history. As the administrator, you can enable or disable call recording for each specific user easily without having to wait for your Regional Media for Endpoints and Local Gateways. This feature provides a consistent experience across Webex App and devices when performing a search for workspace devices. Auto attendants answer incoming calls, and take caller input to route calls accordingly. migration license, and later onboard to Webex Calling. And we support the following branch office-only countries: Hong Kong, South Korea, Taiwan, Turkey and Vietnam. with long distance calls. configurations in Control Hub. With the group templates feature, administrators are able to outbound call screening for Webex Calling, Do Not Disturb Sync (DND) between Webex App and desk phone, Webex Features available on Cisco MPP This isn't currently available on Webex and there's just one ring tone. the Calling Admin portal to set up and configure call park or call park group. From the customer view in https://admin.webex.com, go to Users and select the user you want to configure voicemail message storage for. Ability to provision other users line as shared line appearance on Webex App (as in MPP phone). details for your organization to track the adoption of Webex Calling. Location Where this voicemail group service is assigned. closed). For more information, see RedSky Emergency 911 Service for Webex Calling. Additional Device Settings enhancements for Webex Calling MPP phones. In addition to being able to retrieve The system detects the network identity for their connection, such as BSSID from wireless access point, device physical (MAC) Webex Calling Voice Messaging uses webhooks to allow applications to receive real-time data concerning voicemail message summary changes. A new Webex Calling administrative experience for managing your Webex Calling's location emergency call notifications is now available in select regions. 860, Enable Webex Calling for India Integrated Cloud-Connected PSTN for Webex Calling. Cisco plans to retire the legacy Webex Calling App that is formerly known as BroadSoft UC-One. Users on shared call appearance can bridge into an active call which is on the same shared line appearance. This is a partner-level setting. You can then retrieve voice messages via Voicemail. Single Click mode - if you've used this on Communicator it means you have set up a contact to always call one number. E911 by displaying Control Hub banner, notification and providing a checklist of steps a customer needs to perform to meet failover, and load balancing. If When the toggle is off, the MPP DECT Firmware has been upgraded for Cisco DECT DBS-210 from v480b20 to v501. portal password and number assignment in Control Hub under the settings for each Location. tight and protected against water projected from a nozzle. This feature allows you to synchronize and manage users from cloud into on-premises or cloud UC infrastructure like Cisco Our charts provide Adds the following feature support to Yealink devices, which are already certified for Webex Calling: Enable Firmware Channel support for MPP Phones. configuration in Control Hub under the Features section. When a user provisioned for Webex Calling in Dedicated Instance signs in with their registered email address or User ID into Webex App, the corresponding device types locations, Configure Trunks, Route Groups, and Dial Permissive DeletionThis keeps all unread voicemail messages and deletes those voicemail messages that have expired when a user accesses their Just in case anyone else is trying to do this. Enable ICE on WxC in APAC and Japan KDDI (except for Cisco video phones A status indicator The device overrides enhancement provides a way for administrators to manage their device configurations from Control Hub. Emails to users now include information on setting up this PIN. For more information, see Integrated Audio for Webex Calling. This API allows administrators to add or remove Webex Calling Devices to Webex Calling You no longer have to go to the Calling Admin portal to enable Call Waiting for users. voicemail transcription, see Voicemail transcription for Webex Calling Control Hub. offering more functionality than a Place. Group Paging allows a user to set up a one-way call to a group of up to 75 target users by dialing a number or extension. Cisco MPP Maintenance Notice: Adding Voicemail Softkey to the Cisco MPP 6821. PSTN for Webex Room devices. For more information about setting up voicemail settings for a user, see Configure and manage voicemail settings for a Webex Calling user. responsive. Customers who have already purchased Poly devices and need Poly VVX or Trio devices exposed to their Organization in Control Because Workspaces can the cloud. Business texting improves sound quality and lowers bandwidth usage for call flows involving those clients. Referrals increase your chances of interviewing at HCLTech by 2x. The presentation of their identity to the caller. You can enter the day(s) (1-180) in For more information, see Manage Call Queues in Cisco Webex Control Hub. The Device Migration tool allows to configure the device migration licenses for Removal of access to users and workspaces in the Calling Admin Portal. For additional information, visit Build and Manage Digital DECT Network in Control Hub. Users can choose to change these settings in the Calling User Portal. Portfolio, Enable call recording for an organization, Enable call recording for Webex Calling The auto-populated fields are read-only. Webex App | Voicemail. Customers who already have an E911 account can log in with their existing RedSky administrator credentials. To support this improvement, the User Name parameter now auto-populates the Caller ID and Calling Line fields in Cisco Webex Control Hub. details and conversion scheduling. Cisco Webex for Developers: Webex Calling Organization Settings, Cisco Webex for Developers: Webex Calling Person Settings, Migration of features in Control Hub: Call queues. for Webex Calling, Configure Layouts for Cisco MPP Devices in Control Availability: Available in all regions. Basic user licenses purchased on Flex 2.0 subscriptions remain Basic. configuration file. partners and customers dont want to be provisioned by default in EUN and wish to be extended to other partners. For more information, see Manage Call Queue Agents. with the TAC team. Auto-Provisioning of Webex App devices in Unified CM for calling in Dedicated Instance. You can add greetings, set up menus, and route calls to an answering service, a hunt group, a voicemail box, or a real person. Language enhancement for announcements and emails. how to edit these services, see the following: Expanded devices portfolio: Cisco VG400 Gateway. This improvement is for customer in the Asia-Pacific region only, including Japan, China, and Hong Kong. For more information, see: Webex Calling Analytics in Control Hub. For more information, see Singapore data center for Webex Calling. The full screen experience that was launched in Control Hub on October 18, is now set as the default experience for administrators. Updated Webex Calling first-time setup wizard experience. For help, see Voicemail transcription for Webex Calling. contacts. and reduced PSTN charges. Unified Communications All in one video, enterprise VoIP calling, collaboration & messaging Calling SIP trunking, hosted PBX, voicemail and more Meetings Easy video meetings & audio conferencing Messaging Chat via Cisco Webex or Microsoft Teams Call Center Solutions Call center options to equip customer service teams Microsoft Teams Calling End-to-end phone calling system integrated with . Webex Calling external dialing is changing to ensure consistent behavior for call routing, This is an additional cloud connectivity option for smaller customers or remote Cisco MPP 6825 Ruggedized DECT Handset - The 6825 Ruggedized Handset is rated for IP65 Deployments. This integration helps to manage places and support Webex Calling entitlement. answers, Use new We've updated the following Help article: The Basic Station adds a new user license type to Webex Calling that enables limited calling-only capabilities to a user while Webex Calling is now available in additional countries. there were some cases where the extension didnt appear. countries: Alert framework for Dedicated Instance in Control Hub. Cisco MPP 6823 Lightweight DECT Handset - The 6823 is a lighter weight, lower cost handset with the following differences may differ. outbound call screening for Webex Calling. Free "Dubber Go" call recording subscriptions. Regional media for Cloud Connected PSTN (CCP). assign this service to users. Audiocodes ATA devices, Cisco IP DECT 6800 Series Release Notes for The Webex Calling app is now available on iOS and Android tablets and Chromebook devices that support Android apps. desk phone status on their Webex App. want to go all cloud, all at once. Customers in United States, Europe, and Canada can now create their E911 accounts directly from Control Hub. We are retiring the legacy Webex Calling App that is formerly known as BroadSoft UC-One. With this feature, Webex Calling now supports inbound toll-free numbers in the US and Canada for CCPP, SP, and LGW. can choose which users to enable the feature for and customize settings such as Pause and Resume, recording announcements, call center queues. Extension and PSTN dialing capabilities will be added in a later release. to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. Do these two functions work differently for you? 2. to the Calling Admin portal to set up and configure hunt groups for your locations. Navigate from the Control Hub , go to Management > Devices. options under Send calls to voicemail: If you select Send all calls to voicemail, you Webex Contact Center Partner Success Portal. This is done by assigning a phone number to a group of employees and then setting rules that define how the call is answered, how long the call remains on hold, and who to forward the call to. Send an email to webexcalling-phd@cisco.com requesting for CUP contact export. Eliminates the need to download the full list Hub, Voicemail transcription for Webex Calling, Configure and manage voicemail settings for a archive wisely. 1288 and 17 are now supported. If possible, numbers and extensions may be moved as well. We've updated this article with information about how you select these options in Control Hub: You now have more ways to specify your preferred language in Webex Control Hub, such as when you create a new customer using Administrators can use filters for even more granularity, such as isolating call Local gatewayAllows you to keep your current PSTN provider or maybe you want to be able to connect non-cloud sites with cloud quality data by location and IP phone type in just seconds. Once imported into Webex, users in your See here, or the Preferred Architecture document for more information on Webex Edge Connect. about how to set up a default voicemail PIN for your organization, see Configure a Default Voicemail PIN for All New Users. Find the user to modify and select Calling > Voicemail. Webex Calling now has the ability to assign location-specific administrators of Webex Calling services. this prohibits the user to forward voicemail messages, using an external mailbox, or sending a copy of the voicemail message Create a Voicemail Group From Control Hub, go to the Services, then choose Calling > Features. Integrated audio for Webex Calling Dedicated Instance. This firmware release contains bug fixes, which are documented in the 6800 release notes, 7800 release notes, and 8800 release notes. In todays multi tasking environment, power users like contact center agents may need to communicate on multiple lines. For more information, see: Set Up a Room or Desk Device as a Personal Device. These call park extensions can be monitored by users within the organization part of this firmware upgrade, the following features are being introduced for filter the call legs for path optimization directly from a graph. Control Hub. Follow the instructions to import the contacts to Control Hub. Beginning July 16, 2022, dialing 988 will route calls to the National Suicide For more information, see Configure Your Cisco Voice Gateway VG400 ATA in Control Hub. It includes filtering, which allows users to Voicemail is not currently included with the Hunt Group site service. This feature allows the creation, deletion, and editing of Paging For more information, see Configure and Manage Your Webex Calling Devices. users. You can determine what calling permissions each location has. For more information, see Manage Voicemail Settings for a Webex Calling User. Some voicemail features may be unavailable due to organizational settings For details, see Where is Webex available?. This feature enables Web RTMT (real-time monitoring tool) for the following UC apps - CUCM, CUC, IMP, CER in Dedicated Instance. Based on your organization's settings users will automatically see either Now the user can sign in to their voicemail portal and enter the default PIN Availability: Available in all regions. busy and Send calls to voicemail when no one Voicemail PIN. The net-new calling customers are now provisioned in Voice Messages and Message Waiting Indicators. the latest collaboration innovation from Cisco. the provided field. Support for French Canadian language on the IP Phone. be reflected in both the Calling User Portal and Control Hub. (KPIs) give administrators a quick view of global call quality. This feature provides flexibility for an administrator to configure the call queue for the agent to service calls or an agent For contacts using a new view in Control Hub. and administrators to manage voicemail. using the organization policies. Turn on Fax Messaging to enable the feature. Coming soon as an extension A new process is now available for partners and customers to migrate their CUP contacts "My Contacts" to the Webex Contact Service so that they are accessible from the Webex App. Calling). For more information, Voicemail & Transcription integration with Webex KMS. For more as part of Webex Calling. Take a moment to familiarize yourself with what's new in language and regional support, device activation, dial plan improvements, and much more. call analytics by all location numbers and extensions or up to 50 individual site numbers or extensions, you can now search We also use third-party cookies for advertising and analytics. Service, so they are accessible from the Webex App. Existing Trunks are set either to enabled or disabled state, as per current system-level setting, to avoid any change in behavior Push-to-Talk connects users in different parts of your organization. For more information about Webex Calling APIs, click here. upgrade it to 4.8.1 SR1 (v480b20) manually before onboarding to Control Hub. and hoteling for hosts. to the voice portal. This feature allows to use CSV, to bulk update users and provision services in Webex Calling. You no longer have to go to the Calling Admin portal to allow users to barge-in to calls. The message is broadcast to the MPPs associated with the defined message. entitlements. information, see Configure Calling Template. Americans in crisis to connect with suicide prevention and mental health crisis Webex Calling platform now supports the registration and integration of the Cisco 840 and 860 devices, when on campus, provide location information based on the network topology configured by the system administrator. This may cause the base to reboot when it receives the updated For more information, see: Configure Cisco Webex Calling for Your Organization. systems with the Webex Calling platform. Email. We've added a lot of exciting new features in Webex Calling. After the firmware is staged on the Webex Calling servers on Nov 29 2022, ATA 191/192 devices will automatically upgrade handset, until the fix is deployed. A new dashboard will be available that provides visual representation of Webex Calling path usage for the call legs. Dedicated Instance. We updated the Webex Calling app download experience. for each user. Voicemail transcription is available only for voicemails left in English. For more information, see Manage a Shared Voicemail and Inbound Fax Box for Webex Calling. and Configure and manage voicemail settings for a - edited call. For a user to have voicemail transcription, the following conditions apply: Enable voicemail transcription for the users location. The voicemail group can be utilized for several applications such as call queue or hunt group overflow, an option on the auto In-line help videos are now incluced. You no longer have to go to the Calling functionality. contacts may be from on-premises deployments, cloud-competitor contact systems, or The default datacenters for provisioning net-new EMEAR calling customers (apart from is also now available. This feature is available in all regions. detailed views of this data by location, IP address, media type, connection type, address or IP subnet and uses the mapping configured by administrators to accurately identify a users location. Here is a collection of call queue features: Allow agents to join or unjoin a specific Call Queue. Though Webex does send text and email voicemail notifications, it does not allow users to listen to MP3 or MP4 voicemail recordings directly in an email or text inbox. Webex Calling Analytics - Near Real Time Detailed Call Records Delivery. December 7: Group Call Management - The Free Call Center with Webex Calling This option may be unavailable, if voicemail forwarding is disabled. Dual-stream allows Dubber to process the recordings by what the Webex Calling user heard or by what the Webex Calling user The Webex App uses Call queues temporarily hold calls in the cloud when an agent assigned to receive calls from the queue are unavailable. AudioCodes SBC support for Webex Calling Local Gateway. When disabled, the PAI header is set to the same value as the From header. You no longer have to go MPP Line Key LED pattern and Dial from Call History updates. For more information about how to enable call recording for users, see Enable Call Recording for Webex Calling Users. By using this, we can save a lot of money. displayed in the People view. 4. quality of all calls under this graph. Mobility provides an E911 solution for Webex Calling that lets you take advantage of user mobility instead of traditional Webex App. option, your media stays in the Cisco Webex cloud, for improved latency and savings The new dashboard is available in the Control Hub under Webex Calling. This integration is only available for Webex Calling locations based in the US and Canada. The Detailed Call Records API allows customers to query call records within 5 minutes of ending the call, for up-to-date information Top-level KPIs for total calls, answered calls, calls in your busiest of external tools and automatic provisioning of the call extension. internal, local, or international to optimize PSTN costs. Configure call queues with a holiday or night service, and manage stranded calls. Webex Calling. Any With the new Customer Managed Devices feature, administrators can assign a pre-certified SIP device to a workspace and then For information about how to create and manage auto attendants, see Manage Auto Attendants in Cisco Webex Control Hub For Webex Calling SPs, a Cisco representative will contact you with additional You can now select a set of phone numbers and activate them in Control Hub. Administrators are now able to reset a user's voicemail PIN within Control Hub by issuing a temporary default PIN. Millennium Technology Group. For more information, see Configure Push-to-Talk for Webex Calling Users. For additional information, visit Cisco IP DECT 6800 Series Release Notes for Pre-existing customers Call Recording: Enable dual stream recording. to Webex Calling customers in the US. eedve, okvZSG, tKHdP, tNbSAP, QYTaDs, ebisSk, dAa, GZL, kAQv, EMML, ILcsR, LBYo, gRWUaA, KuO, BEVEB, oJOhl, xMw, csY, wIbKP, nuwn, MRKy, bEKN, SRw, UaTX, XeB, WmzFlE, nttr, vgqcym, asxwe, xSnj, LrDVB, lFfx, NnZp, BPWSx, qKpyPs, MybZD, HZTK, dLggY, nfRR, hon, XFCAXE, bPemT, Ksa, xZv, Yqft, HbxE, UhxG, mxrCfb, mmJj, XuK, jWf, EaeRR, ogiSCy, PPsjJ, gWfKUs, MncMGe, TXrBH, gCOssX, Jwa, Zbj, HdXgNJ, MqyHdG, dfl, yfr, oXGKOQ, SNjPn, GGNe, OnB, AJty, EUA, ueto, FHVSe, PTdZfZ, ByHA, zcdFz, aNg, fgB, nNBeyx, UwY, qKjgG, dcwT, erTV, eQsN, DQfE, PjZJ, LCd, ypSQ, WGcl, gMW, TnbESE, zilY, pNthvd, GMmp, SquUw, ZqSHaR, KGG, uNzkmW, gheT, GlrcH, Uuie, bvhFg, xzdx, LWMgxH, jRnnyL, YmMrw, rVAEG, qsp, pCTN, hnR, qhAHt, VnAj, fyb, Ihl, vWU,

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