Create virtual conference rooms tailor-made to support communication and collaboration remotely via Company XYZ wishes to enable click-to-call applications using the WebDialer service, and their preliminary traffic analysis resulted in the following information: Note These values are just examples used to illustrate a WebDialer deployment sizing exercise. Total number of DNs 2,000 with up to 100 DNs shared across average of 3 additional endpoints. Supported modules include: Business Edition with Perpetual Licenses, Business Edition 6000 with Collaboration Flex Plan, QPT delivers accurate quote, bill of materials, customer proposal, and the ability to export to Excel as well as PDF with product images. Easily edit and share meeting highlights, transcripts, and recordings. The medium sizing examples are for deployments of up to 10,000 users or devices and includes calling, IM and presence, voice messaging, edge services, and meeting workloads. As a bank without any physical branches, Starling Bank depends exclusively on its technology. Cisco Jabber clients apply call admission control for voice and video calls by means of Unified CM locations or RSVP. To accurately size a conferencing deployment, it is important to quantify and understand things like the maximum number of concurrent users, the maximum number of concurrent conferences, and the maximum number of participants in a single conference supported by the system. External applications can communicate with the call processing agent by using an interface such as CTI. Suite 200. Sometimes, new capabilities in a release can cause an increase in resource usage. In addition, some memory may be reserved for transient spikes in usage. If you have a large number of clients operating in deskphone control mode, make sure that you evenly distribute those CTI connections across all Unified CM subscribers running the CTIManager service. In order to avoid oversubscribing the appliance, you have to account for this SNR remote destination or off-system phone BHCA. Table 1-5 shows the limits for users and remote destinations and mobility identities in a cluster consisting of each class of Unified CM VM configurations. Figure 1-2 Example: 6 BHCA per User with Mix of PSTN and Intracluster Calls. The sizing tools are available at the following location (only Cisco employees and certified partners can access this site): Cisco recommends that you use the sizing tools to perform system sizing. UDS provides a contact source API that can be used by Jabber over Cisco edge services for contact source lookups. The system capacity should remain the same, regardless of what combination of audio codec (G.711, G.722, G.729), IP version (IPv4 or IPv6), or traffic encryption (TCP or TLS, RTP or SRTP). Table 1-19 lists important sizing considerations for audio, video, and web conferencing system capacity planning. View with Adobe Reader on a variety of devices, Directive 2004/108/EC (EMC Directive) - Standard EN 55022, Class B - Standard EN 55024 - Standard EN 61000-3-2/-3-3, Extended Display Identification Data (EDID, Third-party H.323 Gatekeepers and standards-based SIP proxies, https://www.cisco.com/go/telepresenceservices. The amount of traffic determines the resource usage (CPU and memory) and the number of PSTN DS0 circuits required for the gateways. Cree, descubra e innove con tecnologa de comunicaciones de vanguardia que se adapta a su ritmo. Maximum Concurrent Recording Playback Sessions. Table 1-21 below lists the base set of design and deployment assumptions applying to the simplified sizing examples (of all sizes) cover here. Configuration of regions and locations in the Unified CM cluster requires both database and static memory. Each time a call is redirected in a transfer or to voicemail, it requires processing by the CPU. To calculate the requirement for (and usage of) a shared resource (such as a PSTN trunk group), the blocking factor must also be specified. Make and receive calls to your business, on any deviceand always keep the customer within reach. Join video meetings, wirelessly present, whiteboard, annotate on shared content, and use your go-to productivity tools with a single, award-winning solution. Control Hub Management and Analytics Datasheet. The second medium simplified sizing example is for deployments of up to 10,000 users or devices. That is, one call to a shared line is calculated as one call leg per line instance, or half (0.5) of a call. Cisco Prime Collaboration Provisioning runs on its own virtual machine, while Cisco Prime Collaboration Assurance and Cisco Prime Analytics run on the same virtual machine. In more advanced configurations, the SME may also host centralized voice messaging, mobility, and conferencing services. When sizing Cisco Expressway, you typically must consider the following parameters to determine the required number of Cisco Expressway-C and Expressway-E node pairs: Expressway-C and Expressway-E clusters support a maximum of 6 nodes. With the exception of IP Phone Services for the integrated Extension Mobility and Unified CM Assistant applications, IP Phone Services must reside on a separate web server. For more information about Cisco Expressway capacity planning considerations, including sizing limits, capacity planning, and deployment considerations, refer to the Cisco Expressway product documentation available at, https://www.cisco.com/c/en/us/support/unified-communications/expressway-series/tsd-products-support-series-home.html. For example, you may have the publisher, TFTP, TFTP backup, MoH, MoH backup, 8 primary, and 8 backup servers counted toward the 21-server limit. Note If a user has only a desktop client in deskphone control mode, then that will count as only a single device due to the fact that the deskphone control utilizes CTI resources and lines. The maximum number of participants that can attend a meeting on the system. The number of endpoints is an important part of the overall load that the system must support. Note The percentage of video v audio call is not typically an important factor for conference system sizing since audio/video capacity tends to be the same. Find that exact point in your recordings with key-word search; Webex saves you time by searching in one recording or across all your recordings. Con las conferencias de audio, los participantes pueden desconectarse y distraerse. 3. Cisco IM and Presence has introduced a VM configuration template to align with megacluster deployments using a 25,000-user VM configuration. PSTN traffic is generated by the endpoints registered to Unified CM, but there may be other sources such as interactive voice response (IVR) applications and other parts of a contact center deployment. There are no hard limits enforced by Unified CM for any of the dial plan elements, but there is a fixed amount of shared system memory available. Once synchronization of a user account has occurred, the copy of each user's LDAP account information may then be associated to additional data required to enable specific Unified Communications features for that user. In the context of Unified CM, applications are the "extra" functions beyond simple call processing provided by Unified CM. Each Expressway node in the cluster contributes its assigned rich media sessions to the cluster database, which is then shared across all of the nodes in the cluster. Although the capabilities of Unified CM are limited compared to similar functions provided by Cisco Integrated Service Routers (ISRs), they are generally the key source of music-on-hold streams (both unicast and multicast). Each line (including intercom lines) on a Unified CM Assistant or Manager phone requires a CTI line from the CTIManager. View with Adobe Reader on a variety of devices. Note The centralized IM and Presence cluster requires a Unified CM publisher node, for a total of 7 servers in the cluster: 3 IM and Presence sub-cluster pairs (6 servers) + the Unified CM publisher node. Memory usage may also depend on the device protocol (SIP or SCCP), the number of line appearances, security capabilities, and other factors. The large simplified sizing example is for deployments of up to 20,000 users or devices and includes calling, IM and presence, voice messaging, edge services, and meeting workloads. Some system limits are not absolute and can change dynamically based on the sizing of other services configured in the system. Table 1-12 Music on Hold Maximum Per-Cluster Audio Source Capacity. Up to 2,000 locations, regions, and device pools. An IPVMS alarm is issued if a media device is unable to meet provisioned capacity. We may need to repeat these steps a number of times because other factors (such as software release, call mix, and types of endpoints) can impact resource usage. In a pure SME deployment, call traffic runs only across trunk interfaces and the SME hosts no line interfaces. This document provides a general introduction to system sizing methodology and the factors that affect sizing. Webex Events 3,000. North Miami, FL 33161 (866) 573-5300. The current maximum login rate for software client users is 2.7 logins per second (about 166 logins per minute) or 10,000 logins within one hour. Cisco Unified CM provides the Security Assertion Markup Language Single Sign-On (SAML SSO) feature, which enhances the end user experience by allowing users to log in only once to access all applications within the Cisco Collaboration solution. A Unified Communications deployment can be simplified in certain cases with a Unified CM megacluster. The goal of contact center management is to optimize resource use (including IVR ports, PSTN trunks, and human agents), therefore resource utilization will be high. As shown in Table 1-12 , you can define a maximum of 500 unique sources of audio for Music on Hold in a Unified CM cluster. Success Stories. (SX10 codec/camera, integrated mic, wall mount kit, TRC6 remote control). Support. The number of hunt or line groups that have a distribution algorithm of broadcast should also be limited to no more than three. Cisco Webex Room 70 G2 delivers the industry-leading video and audio experience customers have come to expect from Cisco. Therefore, it is necessary to properly account for the system resources needed for the anticipated usage. Connect with different information systems, devices and apps to drive seamless communication across your organization and with the outside world. Applying these values in the formula from Step 4 yields: (2000 CTI Devices) (Greater of {1.0 Line Factor or 1.8 Application Factor}), (2000 CTI Devices) (1.8 Application Factor) = 3,600 total CTI resources required. Table 1-14 shows the VM configurations that support the Emergency Responder and their maximum capacities. La propagacin del COVID-19 ha provocado, En caso de que hayas estado viviendo bajo una roca durante los ltimos seis meses, est claro que. In general, these applications make use of Computer Telephone Integration (CTI), which allows users to initiate, terminate, reroute, or otherwise monitor and treat calls. A call center usually has a higher call arrival rate than a typical business environment. When configured in deskphone control mode, the client establishes a CTI connection to Unified CM upon login and registration to allow for control of the IP phone. For the organization in this example, several click-to-call applications are made available to the users, and it is projected that 30% of all placed calls will be initiated using WebDialer. In the case of Webex, contact search is done against the identity store for the Webex organization. Support for Cisco Intelligent Proximity allows you to use your iOS and Android devices to wirelessly control the SX10 as well as receive shared content for richer collaboration. In a standalone deployment, the streaming application runs on a dedicated server node within the Unified CM cluster. Tool-specific sections below contain explanations of the inputs required for the tool and how the inputs can best be collected from an existing system or estimated for a system still in the design stage. The control you need to power every app in every location for a year. Generally, this includes memory and CPU. These are best practice recommendations meant to prevent over-subscription of the system BHCA. If the peak is underestimated, the system could experience service degradation or equipment outages when the actual peak traffic is encountered. For example, you can calculate the total BHCA for 100 phones at 4 BHCA each and 80 phones at 12 BHCA each as follows: Total BHCA = (1004) + (8012) = 1,360 BHCA for all phones. The end user's password is never stored in the Unified CM database when enabled for synchronization and/or authentication. Pair your favorite headset with a desk phone that features a 1080p camera to get high-quality video and audio experiences during calls and meetings. About Our Coalition. Jacksonville, Florida. The Cisco Unified IP Phone firmware contains a micro-browser that enables limited web browsing capability. The average holding time for self-service calls is about 30 seconds, while a call serviced by an agent may have an average holding time of 3 minutes (the same as normal business traffic), making the overall average holding time in the contact center shorter than for normal business traffic. Revolucionando la comunicacin por video desde 2005 con videoconferencias 4K de vanguardia y soluciones innovadoras de centro de contacto omnicanal habilitadas para video, Lifesize se esfuerza por mantenernos conectados. Specialized equipment is required to provide the switching or combining of video streams. Work the way you want to work. Deployment is based on the Unified CM Large OVA nodes deployed with '1:1 Redundancy'. Cisco Extension Mobility and Extension Mobility Cross Cluster. In addition, new capabilities enable even smarter meetings, smarter presentation capabilities, and smarter room and device integrations General conferencing and port sizing guidance updates including removal of Cisco Webex Meeting Server. For example, if the system BHCA is 200 and the average call duration is 3 minutes, the system is being used for a total of 600 minutes equivalent to 10 Erlangs. This is done through hunt or line group configuration within Cisco Business Edition 6000. The following IM and Presence deployment types and features will require 15k-user OVA or higher OVA template: Failure to provide additional resources by using a larger OVA template for IM and Presence deployment types and features above will result in higher system CPU, IM and Presence service core dumps, persistent chat and other performance related issues. Data Center. Calls can also originate from the Unified CM cluster and terminate to a PSTN gateway or trunk. The number of gateways that can be defined in the cluster is also tied to the number of locations that can be defined. For every remote destination or mobility identity configured for a user, one additional call leg is used. Therefore, expected usage of video endpoints is an important factor in the model. From Table 1-2 we can determine the following information: The Erlang C model incorporates queuing of incoming calls and is therefore used when modeling call center traffic. The control you need to power every app in every location for a year. Unity Connection nodes are deployed on the 10,000 user OVA/VM. Added coverage for the Webex app as softphone when registered to Unified CM. Effective communication is critical to delivering exceptional customer care and resolving issues quickly., Michael Pace, Director of Global Member Services. When it operates in softphone mode, the Cisco software client acts as a SIP registered endpoint and contributes to the total number of endpoints in the system. As another example, different models of Cisco Integrated Services Routers have restrictions on the number and types of network modules or Cisco Unified Computing System (UCS) E-Series blade servers they can host. After the system reaches this number, the next few users to sign in the system might experience an additional few seconds wait before they are fully signed in to the system. Webex Control Hub also provides the ability to manage Webex Hybrid Services, such as Hybrid Call Service, Hybrid Calendar Service, Hybrid Directory Service, and Hybrid Media Unified CM provides coordination for the other Unified Communications products such as PSTN gateways, Cisco Unity Connection, Cisco Unified Communications Manager IM and Presence Service, and Cisco Unified Contact Center. It includes intuitive video and is easy to schedule and join. The performance of the SME is influenced by the type of trunk protocols that the leaf clusters use to connect to it and by the BHCA across those trunks. For this reason, Cisco strongly recommends using the system sizing tools described in the following sections. Using voice commands, AI-powered Webex Assistant interacts with you to help with notes, highlights, follow-ups, and more. The faster we can launch or join meetings the better. Our video conferencing platform and omnichannel contact center solution are designed to meet the changing face of work. For more information on Cisco Business Edition 6000 capacity planning as well as other product information, refer to the following product documentation for Cisco Business Edition 6000: This section introduces a set of simplified sizing examples meant to provide guidance for four different sized deployments. Webex Suite. Everything you need to connect and get work done: from integrated video conferencing systems and collaboration bars to immersive, premium meeting endpoints. PSTN gateways handle traffic between the Unified Communications system and the PSTN. Cisco Prime Collaboration Assurance can manage phones and other network devices such as routers and switches. Unified CM can act as a media termination point (MTP), as a conference bridge, as an annunciator (for playing announcements), or as a source of music-on-hold streams. Traffic models assume a fairly steady load (Poisson arrivals) for the call attempts, which is a valid assumption for a large number of subscribers acting independently. Extra call volume increases capacity/resource requirements for Unified CM. If system usage is expected to grow in the next year or two, it would be preferable to build that growth into the original system rather than face a potentially disruptive upgrade in the near future. The hour in a given 24-hour period during which the maximum total traffic occurs. Webex Cisco Unified Communications Manager. Cisco SX10 Quick Set Specifications, English, Arabic, Catalan, Czech, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese-Brazilian, Russian, Simplified Chinese, Spanish, Swedish, Traditional Chinese, and Turkish; depends on software version, Minimum bandwidth for resolution/frame rate, Two video inputs (HDMI or VGA selectable through user interface), Extended Display Identification Data (EDID). Virtual machine sizing for these applications is relatively simple and depends directly on the number of endpoints or network devices that they are expected to manage. Cisco Unified Communications Manager is the heart of Cisco collaboration services, enabling session and call control for video, voice, messaging, mobility, instant messaging, and presence.. Unified CM software conference bridges (software CFBs) and Unified CM media termination points (MTPs) are not included in these examples. Figure 1-4 Virtual Maching Placement for Medium #1 Simplified Sizing Example. Maximum Simultaneous Audio Connections (Teleconference phone calls and voice connection using computer from meeting clients). When performing this calculation, it is important to estimate properly the number of BHCA per user that will be initiated specifically from using the WebDialer service. This low-cost, high-quality unit combines camera and codec into a single, compact device that is mounted over your standard flat-panel display and connects through a discreet single-cable system for Power over Ethernet (PoE). Devices can be grouped into two main categories for the purpose of this calculation: phone devices and trunk devices. The SX80 can register on the premises or to Cisco Webex in the cloud. When calculating your system usage, stay at or below this BHCA maximum to avoid oversubscribing Cisco Business Edition 6000. It is Enterprise grade provides sizing of large and complex deals including Megacluster. Here again, the type of phones, the number of lines configured on them, and whether they are in secure mode, among other things, have an impact on system sizing. Webex Service; Third-party H.323 gatekeepers and standards-based SIP proxies; In case of a hybrid deployment, Webex Edge for Devices allows for linking your on-premises Cisco devices to the Webex Cloud and benefits from specific cloud features such as device management, monitoring, and analytics via Control Hub. The server-based attendant console monitors the last 2,000 users to whom the attendant sent calls, thus increasing CTI resource usage. To size an SME cluster, you must consider the functionality that it is expected to perform. The maximum number of simultaneous callers in queue for each hunt pilot is 100. Cisco defines and executes performance tests that allow us to measure resource usage accurately for each function at different usage levels. CPU usage analysis must account for the different cost of a call originating versus terminating on Unified CM, the protocols in use, and whether security features are enabled. These applications run on virtual machines. Blog. The centralized IM and Presence deployment can be clustered over the WAN, subject to the following restrictions: The Cisco Emergency Responder tracks the locations of phones and the access switch ports to which they are connected. Refer to the documentation at https://www.cisco.com/go/virtualized-collaboration for more information. A good understanding of both of these aspects is required for a successful deployment. La transformacin digital est ocurriendo en la nube. Note The former Virtual Machine Placement Tool (VMPT) has been decommissioned and replaced by the Quote Collab tool (with Servers Only option). The key factor for proper sizing (determination of the number of servers/systems needed) is the accurate estimation of users simultaneously on collaboration meetings together with the duration of interval during which users join meetings at the beginning of the busy interval. Step 1 Determine the total CTI device count. Note The Cisco Extension Mobility service can be activated on more than two nodes for redundancy purposes, but Cisco supports a maximum of two subscriber nodes actively handling logins/logouts at any given time. The Erlang B model can determine the number of trunks required to handle a traffic load (in Erlangs) with a specified blocking factor - probability of not having an available circuit/trunk for a call. The SME sizing tool requires the following input parameters: If the SME acts as a service aggregation point, you must consider the following additional sizing parameters: The performance of the SME is measured as calls-per-second across each pair of protocols. Cisco Meeting Server (CMS) is deployed on the CMS 2000 platform. Cisco Webex. In addition to native applications provided by Unified CM, third-party applications may also be deployed that use Unified CM CTI resources. UDS is an umbrella of service APIs provided by Unified CM. This is the total number of meeting that can be recorded simultaneously by the system at any given time. Assuming average conferencing usage, we would assume 5-10% of users on conference calls during peak internal, thus one port for every 10-20 users. For endpoints registered on the same subscriber node, that subscriber handles both call halves for calls between these endpoints. Get started with Webex and meet face-to-face with anyone in the world, instantly. Whether or not you can actually define the maximum number of locations and regions in a cluster depends on how "sparse" your codec matrix is. According to the factor lists in Table 1-7 and Table 1-8 , the 5 lines per device renders a line factor of 1.0, while 9 applications per device renders an application factor of 1.8. Figure 1-6 and Figure 1-7 show a sample layout of the collaboration application virtual machines required for the large deployment example. However, because not all VM configurations are supported on all server platforms, mixing VM configurations will impact the overall cluster capacity. Learn more about how Cisco is using Inclusive Language. This sizing example is based on the following workload specific assumptions: Total number of DNs 20,000 with up to 1,000 DNs shared across average of 3 additional endpoints. Learn more. greg discoteca, VP de Tecnologa y Transformacin. The Cisco software client deployment must balance client registration and other communications equally across all nodes in the cluster. Note The large OVA template is supported only with limited hardware. The endpoint consumes CPU and dynamic memory based on its call rate. Video enables more engaging, productive conversations., , Director of Global Member Services, BBVA, There are two constants in the contact center. The following sections describe the sizing methodology: Each product performs a set of functions, and each function utilizes a number of resources (such as CPU and memory). Lifesizes secure video conferencing solutions stood out for several reasons: price, usability, scalability, integration with Starlings existing software, and customer support. La empresa humana: construyendo la capacidad para el trabajo hbrido, La empresa humana: permitir la colaboracin a travs de la interoperabilidad, Lifesize anuncia mejoras radicales en el conjunto de soluciones de reuniones y centro de contacto en la nube, Lifesize reconocida en el Cuadrante Mgico de Gartner de 2021 para la gestin del compromiso de la fuerza laboral. Clients can access the conferencing services that are provided in your network. To develop a system model for a given product, Cisco performs the following steps: 1. Cisco sets the usage levels for each performance test to identify and confirm the linear range of the resource usage for each function. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. CPU usage can vary considerably depending on the type of calls. It also provides centralized PSTN access for all of the leaf clusters connected to it. Jacksonville, Florida. 7.BE7000M M5 with 14 cores or BE7000H M5 platform with 28 total cores assumed for all examples as indicated. Table 1-19 Audio, Video, and Web Conferencing System Sizing Considerations, Maximum Concurrent Meeting Connections (Audio, video, and web users). Webex Contact Center is a next-generation cloud contact center solution inspired by customers and architected for business.. Discover a conferencing experience designed to rival in-person collaboration. Note The general assumptions included in Table 1-20, the medium #1 example assumptions above, and the VM layout example shown in Figure 1-4 below align with the simplified sizing example included in the Sizing chapter of the Enterprise On-Premises PA for CSR 14 Cisco Validated Design (CVD) guide available at https://www.cisco.com/go/pa. VoIP and video phones to meet a range of needs, Intelligent devices made simple for every space, We spend a lot of time aligning the show with brands that want to be a part of 'The Ellen' experience. Aportamos ms de una dcada de conocimientos tcnicos para ofrecer soluciones fiables de videoconferencias y centros de contacto en la nube que ayudan a que su negocio funcione sin problemas hoy y maana. Cisco provides OVA VM configurations that can be loaded onto a hypervisor. Determine the application factor of all devices in the cluster, according to Table 1-8 . Cisco Webex. The Unified CM Database Synchronization feature provides a mechanism for importing a subset of the user configuration data (attributes) from the LDAP store into the Unified CM publisher database. BHCA is defined as the number of attempted calls at the sliding 60-minute period during which the maximum load occurs in a given 24-hour period (BHCA). Synchronization agreements are cluster-specific, and each publisher has its own unique copy of user account information. Therefore it is vital to determine the number of users, endpoints, and calls per user per hour, to deploy efficiently so that resources are available to handle the required load. Get a fresh, new experience with prominent, intuitive controls to easily see and do what you need. Each of these routers has an upper limit on the number of phones that it can support. One easy-to-use app to call,meet, message, andget work done. In general, usage of media resources can be considered to add to the BHCA that needs to be processed by Unified CM. Transcriptions and translations Real-time meeting transcription and translations into 100+ languages - supports greater inclusivity including the hearing impaired. It also provides information about how to use the sizing tools. The Cisco Unified CM Assistant application uses CTI resources in Unified CM for line monitoring and phone control. Get your business, organization, group or team connected securely with a full-featured Webex trial. Cree salas de conferencias virtuales a medida para admitir la comunicacin y la colaboracin de forma remota a travs de Lifesize Cloud. For deploying a centralized IM and Presence cluster, we recommend using the 25k-user IM and Presence VM template for all the IM and Presence nodes in the cluster and using the Large Unified CM VM template for the Unified CM publisher node of that centralized cluster. Specific considerations for memory and CPU resource types are described in the following sections. It operates in a single machine configuration and supports up to 150,000 phones. Number of instant messages (directly between two users) per user during the busy hour, Chat support with number of chat rooms, users per chat room, and instant messages per user per chat room, State changes per user (both call related and user initiated), Whether intercluster presence is supported, Whether compliance recording is required. However, there are many sizing factors to consider in a complex system deployment. Table 1-4 Maximum Number of Endpoints Supported Per VM Configuration. Different templates specify different capacities. Running phone services other than Extension Mobility and Unified CM Assistant on a Unified CM node is not supported. Up to four Attendant Console Servers with up to 10 attendants monitoring up to 2,000 DNs. This hour varies depending on the organization and the type of traffic. For example, more powerful servers might have a higher number of network ports compared to Cisco Business Edition 6000 platforms or a Cisco Integrated Services Router (ISR). Mobile and remote access (MRA) does not require any specific licenses, but business-to-business communication requires rich media licenses. Memory usage may vary considerably for different types of calls and different protocols (such as SCCP and SIP). Note The numbers in Table 1-20 are based on current VM OVA templates and platforms and published capacities. All other registered devices such as media termination points (hardware of software) or SIP trunks do not count against these limits. The Cisco IP Voice Media Streaming Application may be deployed in one of two ways: In a co-resident deployment, the streaming application runs on any server node (either publisher or subscriber) in the cluster that is also running the Unified CM software. Cisco Desk Hub Combine your headset and webcam with the Cisco Desk Hub for a full featured hot desking solution that syncs with your calendar, contacts, and meetings. To optimize directory synchronization performance, Cisco recommends considering the following points: Note Cisco supports the synchronization of user accounts up to the limit mentioned above, but it does not enforce this limit. Example 2: 2,000 CTI devices deployed with an average of 5 lines per device and an average of 9 applications per device. In a base configuration, the SME acts as a routing aggregation point for a number of leaf clusters. Note These limits apply to standalone Emergency Responder deployments, and they assume that Native Emergency Services are not being used. Suite 200. In addition, each Unified CM Assistant route point requires a CTI line instance from the CTIManager. The total BHCA for all phone devices in this case is the sum of the BHCA for each phone group added to the sum of the BHCA for the shared lines: Note that the total BHCA in each example above is acceptable because it is below the system maximum of 5,000 BHCA. For example, on a system with 6,000 users, you should provision 120-1,200 ports depending on system usage. The Session Management Edition (SME) is a Unified CM operating in a specific deployment mode. Cisco Business Edition 7000 is available in two hardware platform options: To learn more about Cisco Business Edition 7000 solutions, visit https://www.cisco.com/go/be7000. After you determine the minimum number of nodes required for the specified deployment, add the desired number of additional subscriber nodes to provide redundancy. Deploying the small OVA on the BE6000 platform reduces the maximum node capacity to 2,500 (BE6000H) or 1,200 (BE6000M). Meet, share your screen and documents, gain valuable analytics, and much more. Visit Cisco Hybrid Work Index to understand the inclusive collaboration experiences driving hybrid work. Note For additional information about Cisco Unified Contact Center deployments, refer to the latest version of the Solution Design Guide for Cisco Unified Contact Center Enterprise, available at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-implementation-design-guides-list.html. By default the maximum contact list size is 200. Table 1-17 VM Configurations and Capacities for Cisco Unity Connection, The formal definitions of the VM configurations for Cisco Unity Connection are available at, https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-cisco-unity-connection.html. Ofrezca una colaboracin fluida en toda su organizacin. In general, dial plan elements occupy static memory space in Unified CM. Use the following steps to determine the required number of CTI resources for a Unified CM cluster. Table 1-1 lists the topics that are new in this document or that have changed significantly from previous releases of the Collaboration Solution Sizing Guidance chapter of the Collaboration SRND. The WebDialer and Redirector services can run on one or more subscriber nodes within a Unified CM cluster, and they support the following capacities: The following general formula can be used to determine the number of WebDialer calls per second (cps): (Number of WebDialer users) ((Average BHCA) / (3600 seconds/hour)). El video permite conversaciones ms atractivas y productivas. They needed a video conferencing solution that could support not only their in-office meeting room needs but their network of over 2.7 million customers. In this particular test, the R 2 value is extremely close to 1. With audio conferencing, participants can tune out and get distracted. A longer ACHT means that more dynamic memory must remain allocated, thus increasing the memory requirement. Figure 1-2 shows an example of a mix of PSTN and intracluster calls made by two users at a 6 BHCA rate. As noted earlier, contact center sizing uses the Erlang C model to account for calls waiting in queues. Cisco Meeting Management (CMM) nodes are deployed on the Large OVA/VM. It is important to differentiate between call types because call origination and termination are considered as distinct events in the half-call model. As noted, this example translates to 9 system BHCA since the three IP-to-IP calls (between phone and phone B) are seen as 3 BHCA from a system perspectiv, even though the user BHCA for these IP-to-IP intracluster calls is 3 per user for a total of 6 BHCA. The following guidelines apply when clustering Cisco Expressway: Note There is a dependency between Cisco Expressway clusters and Cisco Unified CM clusters. This unit can be used to define the average calls per second that the system expects to handle during a busy hour. Figure 1-1 Memory Required for Configuration of One-Line Phones. You must also choose a specific meetings service for each user: either the entire Webex Meetings suite or any combination of Webex Meetings, Webex Training, Webex Events, and Webex Support. There are many interdependent variables that can affect Unified CM cluster scalability (such as regions, locations, gateways, media resources, and so forth). Looking for a solution from a Cisco partner? Gateways can also perform other functions that require resources (such as CPU, memory, and DSP). Note IM and Presence does not count toward the 21-server limit for a megacluster deployment. "Without a solution like Lifesize, it would be impossible for us to continue operating and communicating on the level we need to continue thriving in what is a very difficult time for businesses.". mktoForm.addHiddenFields({ You can integrate team spaces with calling. Memory requirement is also higher. There are also templates defined to support a maximum of 3,750 (Small OVA), and 10,000 endpoints (Medium OVA). 6620 Southpoint Dr S, Suite 650. 10% of users on conference calls will also increase the number of simultaneous call by at least 40%. Management - Prime Collaboration Deployment (PCD). This deployment would require the following number of virtual machines and VM configurations (assuming high availability and redundancy): The Unified CM IM and Presence 5k-user VM configuration pair would support the 5,000 users, and a pair of Unified CM Large VM configurations would support the 10,000 devices. 1. For more details on network hardware and software requirements for Emergency Responder, refer to the Cisco Emergency Responder Administration Guide, available at, https://www.cisco.com/en/US/products/sw/voicesw/ps842/prod_maintenance_guides_list.html. Unity Connection nodes are deployed on the 5,000 user OVA/VM. Newer BE7000 models with larger numbers of cores will provide improved density. Depending on the load of the system, doing so could greatly affect the BHCA of the system and possibly oversubscribe the platform's resources. System memory is reserved for the operating system (OS) and other processes and services. Using voice commands, AI-powered Webex Assistant interacts with you to help with notes, highlights, follow-ups, and more. Shared lines consume additional CPU resources, because each call to a shared line is offered to all of the endpoints that share the line. The maximum audio source capacities shown in Table 1-12 are per-cluster based on the VM configuration size and MoH server type (co-resident or standalone) used in the cluster. Contact centers are engineered for high resource utilization, therefore their agents, trunks, and IVR systems are kept busy while they are in operation, which usually is 24 hours a day. Additional BE7000 VM host servers may be deployed to accommodate additional collaboration application VMs (for example, Cisco Emergency Responder) as well as future growth of existing applications and ongoing VM and server maintenance. 4301 Westbank Drive, Bldg A Suite 200 | Austin, Texas 78746 | 512-891-4200. MktoForms2.whenReady(function(mktoForm){ mktoForm.addHiddenFields({ lastFormURL : document.location.href }); }); 2022 Lifesize Todos los derechos reservados. When configured for voicemail, the client updates and retrieves voicemail through an IMAP or REST connection to the mailstore. See everyone with default 5x5 grid view or just re-size as you wish. Hello, and welcome to Protocol Entertainment, your guide to the business of the gaming and media industries. Because of all the factors and possible variations, the accurate sizing of a large system deployment is a complex undertaking. CPU usage also depends on factors such as the configuration database complexity and whether CDRs or CMRs are being generated. In more than 100 countries, our flexible payment solutions can help you acquire hardware, software, services and complementary third-party equipment in easy, predictable payments. The retry percentage is an additional input to the Extended Erlang B model More details about Erlang model and traditional Traffic Analysis can be found at, https://www.cisco.com/c/en/us/td/docs/ios/solutions_docs/voip_solutions/TA_ISD.html. This section use Cisco Business Edition 6000H as an example to calculate capacity, but the information in this section also applies to BE6000M as well as the smaller 750 BHCA capacity BE6000S. Itemize all of the functions that the product performs. Therefore, the same performance tests must be repeated on all platforms that are supported for each product. Standard voice traffic is characterized by specifying the busy hour call attempts (BHCA) and the average call holding time (ACHT). From the equation, we can compute that the memory consumed with configuration of 7,500 one-line phones is approximately 519,000 Kbytes and that each additional configured single line endpoint in the system consumes an additional 8.91 Kbytes. In addition, any application dial rules or directory lookup rules are also downloaded through TFTP or HTTP to desktop client devices. An extraordinary video solution for coworkers and teammates., Video conferencing software/hardware at its best., Very happy with the implementation in our contact center.. Tal como lo vemos, la comunicacin cara a cara siempre es mejor que cualquier otro mtodo. 2022 Cisco and/or its affiliates. As a general rule, the database is considered complex if you have configured more than 10,000 endpoints and more than a few hundred dial plan elements such as translation and route patterns, hunt pilots, and shared lines. An Interview with Virgin Pulses Michael Pace, Contact Center Week Excellence Award Winner, Lifesize Spring 2021 Suite Release: Preparing Customers for the World of Hybrid Work, Introducing Lifesize Connect: Expanding Video Conferencing Horizons for the Way You Hybrid Work. Read the latest happenings from the minds at Vyopta. We can help you reduce the total cost of ownership, conserve capital, and accelerate growth. Each Unified CM publisher node maintains a unique list of those users receiving Unified Communications services from that cluster. It can be any single client device such as a Cisco Unified IP Phone 8800 Series or other Collaboration voice and video endpoints, a software client such as Cisco Jabber, an analog phone port, or an H.323 client. All rights reserved. Cisco delivers the power of our portfolio in a simplified, consistent, and seamless experience to help you accelerate your digital agility in a cloud-first world. Shorter, effective, and secure meetings. Increased Expressway capacity for Fast Registration. It begins by summarizing the simplified sizing examples and then providing a general set of assumptions in terms of validated design and deployment best practices which apply to all of the sizing examples. The first medium simplified sizing example is for deployments of up to 5,000 users This example is based on the following workload specific assumptions: Deployment is based on the Unified CM Medium OVA nodes deployed with '1:1 Redundancy'. For a centralized topology, there is generally one cluster unless the capacity limit is reached. Cisco Desk Hub Combine your headset and webcam with the Cisco Desk Hub for a full featured hot desking solution that syncs with your calendar, contacts, and meetings. Up to 100 hunt pilots, 100 hunt lists, 50 circular/sequential line groups with an average of 5 members per line group, and 50 broadcast line groups with an average of 10 members per line group. All IM and Presence nodes within the same cluster must use the same type of VM configuration. Note Enabling EM Security does not diminish performance. Products may specify the size and duration of traffic bursts that they can handle. The exceptions are shared lines, hunt lists, and line groups. X . Currently the maximum number of users that can be configured or synchronized is 160,000. User account information is cluster-specific. Whiteboard, brainstorm, and ideate with purpose-built tools designed to help teams collaborate naturally. These values can vary depending on Unified CM software version: The following deployment options are overall settings that affect all operations in the system, and they are independent of how many endpoints are registered or how many calls are in progress. Since implementing CxEngage by Serenova in 2019, Virgin Pulse has been utilizing their omnichannel contact center solution to expand their team and increase their efficiency across all channels by leveraging CxEngages advanced reporting and bring your own telephony (BYOT). The phones may be discovered automatically or entered manually into the Emergency Responder. (30,000 placed BHCA) 0.30 = 9,000 placed BHCA using WebDialer. This is the maximum bandwidth the system can handle in aggregate at any point in time. When sizing modern collaboration conferencing system, the product capacity data sheet provides supported limits under different usage conditions: audio/video, recording, streaming, and content sharing. Cisco provides several sizing tools to assist with accurate solution sizing. Run the performance tests (as described in the previous section) to determine the resource usage for each function. 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