No, user settings will remain unchanged. Some users may have a different email address in Site Admin and Control Hub. All users of the site who shouldn't be in your organization are deleted from your organization. A. Users can also reset their password by following these instructions: If an end users email address changed and that user had a different email address in Site Admin and Control Hub at the time of site update, that user may experience problems when trying to sign in. Site update takes approximately 2 minutes + 500 users/minute to complete. * Starting with the release of 42.12 for Webex Meetings, you'll be able to update sites with external organization users unless those users have Basic Meetings licenses. Although the Meetings for iOS app won't require users to re-sign in for up to two months after the site update, we suggest that users re-sign in manually to preemptively avoid that situation. Some sites won't be enabled for this feature until the partners that manage those organizations are ready. Most XML API integrations should work, without any changes, after updating your site. You can also synchronize users using SCIM API. The most common recommended action for these users will be to claim the users in Control Hub or deactivate the users. Session types and tracking codes are also available with REST APIs at: However, the REST APIs above don't support all the user management functions available in XML APIs. From the customer view in https://admin.webex.com, go to Users, click the more button, and then click Delete User. If you have many devices within your organization, you can also search for devices. Sites must be associated with a subscription before it can be updated to Control Hub. . If your organization is configured for directory sync, then make sure all users that you want to be in your organization are present in the site. A. A recently re-added administrator was given full rights in the admin roles. The site will switch over to use the same SSO IdP as the Control Hub organization. Inconsistent license information between Site Admin and Control Hub. You can also learn more about XML API integrations on Control Hub managed sites with this guide. Encourage them to use the services you provide, and submit feedback. Control Hub Administration for Webex Services Control Hub Get Started Section Overview Get Started with Control Hub What's new in Control Hub Provision your Webex services subscription Link Webex sites to Control Hub Provision New Cisco Webex Sites in Cisco Webex Control Hub Get Started with Webex Hybrid Services Change the user's email address in Control Hub to match the Site Admin email address: https://help.webex.com/nsi3kgb. This is your home to ask questions, share knowledge, and attend live webinars. A CAPTCHA mechanism (Completely Automated Public Turing test to tell Computers and Humans Apart). This applies to both Control Hub managed sites and sites that were updated to Control Hub. You can see a list that shows you what feature needs to be disabled. If users forgot their password, they can just click on Forgot your username or password? Enter in custom problem reports or help site URLs so your users can submit issues regarding your Webex site. A. Features that are marked with a red circle X icon must be done. The site update will take longer to update if it's triggered near the top of the hour. The site has no subscription associated with it in the Control Hub organization. You can set up organization- or group-based license templates to automatically assign licenses to new users. This requires you to configure your SAML assertions to pass this value when configuring SSO in Control Hub. Claim your users from other organizations (after verifying your domains): https://help.webex.com/nceb8tm. Here are some steps to familiarize yourself with and try out management of your site in Control Hub: Select a host, and verify their license and session types. When users sign in to a Webex Meetings site, the sign-in screen will look different. You can also allow users with an account to request additional services on the site. Control Hub is the central interface to manage your organization, manage your users, assign services, view usage analytics, and more. If you need this automated deactivation option, and the other options in Control Hub are not suitable for you, then you should avoid updating your site to Control Hub at this time. The following subscription has pending operations in Control Hub: (SubID). Welcome to the Webex Community. This is possible if the users email was changed in only one of the two places after the user was linked from this site to Control Hub. As a full administrator, you can delete a user if, for example, a user leaves your company or you made a typo in an email address that you entered when adding a new user. After your organization is created, you receive an email to get started on using the administrative functions on Control Hub. Webex App uses basic authentication. That's why we want to move the management of all Webex meetings sites from Site Administration to Control Hub. This section focuses on differences called out when updating your site. If the Control Hub organization has SSO configured, then that SSO governs the sign-in experience to the Webex App and all Control Hub managed sites. Read more about managing meeting sites in Control Hub at https://help.webex.com/naqlzeu. In Site Admin you can assign a host license to any user. You can extend this to require tracking codes for user creation (screenshot below). You can also use the Analytics and Reports sections on Control Hub to see how your users use your Webex site and services. An internal error prevented this site from being updated. Sign in to Site Administration, and open the Update Administration page. Enable licensing for external users who aren't in the same organization that owns the Control Hub managed site. If any issues come up with a Webex service, you can go to the Troubleshooting section to quickly see which meetings and users are experiencing problems. A. Before updating your site to Control Hub, we highly recommend that you review the following items first to make the update go as smoothly as possible: This file will list all the users that need attention and will have a recommended action for each user. How To Complete Control Hub IT Admin Training Go to solution ellen.tutterow Beginner Options 07-25-2021 02:26 PM I am stuck on the last assignment of the Control Hub training in the learning plan. In Control Hub you can accomplish the equivalent by using an external full administrator account for this purpose. To edit multiple users' services, go to Management > Users, click Manage Users, select Export and import users with a CSV file, and then click Export. Wait for the export to finish. The site has no subscription associated with it. Control Hub; Webex Meetings and Webex Webinars; Webex for Cisco Broadworks; Webex Calling; Hybrid services; Webex devices; Webex Contact Center; Release notes. Cisco Webex Control Hub Control Hub is the central interface to manage your organization, manage your users, JavaScript is not enabled. When you're managing the site in Control Hub, you can only assign host licenses (& attendee role) to users in the same Control Hub organization. Those same credentials apply to all Control Hub managed sites in that same organization and to the Webex App. Per the help doc above, claiming users can take up to 14 days. Walkthrough Wednesday:Site Admin (SA) to Control Hub (CH) migration QA - Cisco Community Cisco Community Webex Webex Community Webex User Knowledge Base 273 Views 0 Helpful 0 Comments Walkthrough Wednesday:Site Admin (SA) to Control Hub (CH) migration QA Danny Servantez Jr Hall of Fame Cisco Employee Options on 06-24-2022 09:56 AM Q. The user can no longer sign in to your Webex site, all their assigned Webex services are removed, and they are removed from any spaces or teams that they were participating in. Is this a synchronization issue and will eventually appear in the clients account or will additional administration on their account be necessary. Control Hub does have Webex site specific administrator roles, but the People API can't assign this role at this time. This should be done 24 hours before you start the site updating process so that users on the site can be linked to the new users in your Control Hub organization. All management for this site must be done in Control Hub. Control Hub is a web-based, intuitive, single-pane-of-glass management portal that enables you to provision, administer, and manage Webex services. You'll be blocked from updating your site. See the configuration guide for more information. Find and disable the Allow host account signup option. A. Username values are lost after updating a site to Control Hub. A. A. Adding users to Control Hub: https://help.webex.com/nj34yk2, Integrating your Control Hub organization with an identity provider: https://help.webex.com/lfu88u. Contact your Webex Support team. You can set up your Webex Services (Meetings, Messaging, and Webex Calling). Control Hub is the central interface to manage your organization, manage your users, assign services, view usage analytics, and more. Is this a synchronization issue and will eventually appear in Find A Community Buy or Renew Find A Community Sites on releases prior to 42.12 cannot update site users or administrators who are already in different Control Hub organizations to the Control Hub organization that you're updating to. These users may be required to sign in to their Webex clients again if they try to access Webex services on the site during the site update to Control Hub. Control Hub is a web-based, intuitive, single-pane-of-glass management portal. You can't use Site Administration to manage a meetings site after updating to Control Hub. Users in the organization can be authenticated by your IdP if your organization is configured for SSO. If you want to completely manage users, Webex services, and licenses all in one place, you can choose to update managing a Webex site from Site Administration to Control Hub. Contact your Webex Support team. See the SSO integration guides for more information. Admin join - With the Admin Join capability in Troubleshooting, . CSV Add or Modify Users if you have a medium-to-large sized organization of more than 25 people. Control Hub has the following options to prevent unauthorized access: Automatic timeout after the first few failed attempts. Sign in to Control Hub at https://admin.webex.com and open the Meetings page. Depending on the number of users that you want to add, we recommend that you use: Manually Add or Modify Users if you have a small organization so you can add up to 25 users at a time. Webex is becoming a unified platform for managing meetings, messaging, calling, and other modes of collaboration. Common sign-in experience for all end users between different Webex services. Delete a User from Your Organization in Cisco Webex Control Hub, Small business account management (paid user), Ways to add users to your Control Hub organization, Delete a customer organization in Control Hub. As a full administrator, you can delete a user if, for example, a user leaves your company or you made a typo in an email address that you entered when adding a new user. Claiming eligible users (your company's users) into your Control Hub organization (requires that your organization has verified the email domain of those users) will reduce the number of users that need to be deactivated before updating your site to Control Hub. Welcome to Control Hub. Organization full administrator role for API integrations. We recommend that you use the latest desktop version of Google Chrome, Microsoft Edge, or Mozilla Firefox to access Control Hub. Additionally, any user that was deactivated in Site Admin before the site update will be listed in the Meetings CSV export file in Control Hub. Click Download CSV once the export finishes. Many organizations that use SSO may prefer to centrally manage their users in external directory tools such as Microsoft Active Directory and Microsoft Azure, as well as requiring authentication with external identity providers. There are similar questions in the announcement thread for the new golearn platform, see https://community.cisco.com/t5/announcements/happy-july-golearn-webex-com-is-live/m-p/4426709/highlight/true#M469. A. In Site Admin you have an auto account creation feature that creates users when they authenticate themselves by SSO. Please enable it and reload the page. Management and analytics overview There are no changes to them. * Other browsers may produce unexpected results. When you get started with your organization in Control Hub, we recommend adding users to join Webex Meetings and the Webex App App by entering their email addresses. The external admin must sign in to Control Hub once after being assigned the external full administrator role before they can get admin access to meeting sites. If you configure these additional requirements, you cannot add users to the site without them. Users must. Note: If your site has API integrations done by your company or through third-party solutions, such as learning management solutions, make sure you review the Prepare site API integrations to work with Control Hub section. For better performance, you can add an additional thread to parallelize createuser calls. If you already have sites to change services for, or to view your sites, go to Services > Meeting > Sites to view a list of your Webex sites. Make sure you plan accordingly to avoid deactivating the users in Site Administration before updating your meeting site to Control Hub. Understand operations at every level Get real-time insights into user adoption and engagement, historical quality of service, calling metrics, Webex messaging engagement, and device utilization. Administer licenses to users, and see notifications to stay updated with new functions to set up in Control Hub. Now that you have set up your services, you're ready to add people from your company directory. Choose one of the available methods to add users. See this help article for more information. Site Administration allows you to specify required profile fields for new users (previous screenshot). This is a temporary stop-gap measure and the integrations should still update to use email address or Webex Oauth for authentication. Sign in to Webex Site Administration and go to Configuration > Common Site Settings > Options. Yes, the user will have access to all of their old Meetings content if they're assigned a license to any of the previous Webex sites they were on. There is an issue with the organization ID. After accepting the terms and services agreement, you can review your services. Notifications indicate new features or necessary account maintenance. Common sign-in experience for all end users between different Webex services. The faster you're able to troubleshoot Webex Meetings, the faster you can get back on track. If your organization is configured for directory sync, make sure all users on the site that must be part of the Control Hub organization are added to Directory Connector or Azure AD first before starting the update. Webex Control Hub is the single interface for Administrators to manage and realize the value of all that Webex has to offer. When you get started with your organization in Control Hub, we recommend adding users to join Webex Meetings and the Webex App App by entering their email addresses. You must disable mandatory profile fields and tracking codes before you update your site to Control Hub. If your Webex site enabled auto account creation in Site Admin, you can enable a similar feature in Control Hub with SAML auto account creation. The following reading will help: The Control Hub eBook: https://ebooks.cisco.com/story/controlhubessentials/, How to manage your domains: https://help.webex.com/cd6d84. A user's email in Site Admin is used by another user in Control Hub. Solved: Control Hub - Administration - Cisco Community Solved: A recently re-added administrator was given full rights in the admin roles. Users will have a single, unified sign-in experience to the Webex App and all Control Hub managed sites. Review the list to check for any problems while updating. If you have users whose email address domains belong to a Control Hub organization that's in Webex for Government, then those users must be deactivated in Site Administration before updating the site. You can add a site to your organization and manage Webex services from Control Hub. This window shows that. Otherwise, you'll see a success message. For a demonstration on how updating your site to Control Hub works, see this video. See this article for supported calling feature for all Webex-based call services. Consistent security policies across all Webex services. You can add devices to your organization, and assign them to either individual users or shared workspaces. In Site Administration, the user profile is distinct per meeting site. Read more about tracking codes at https://help.webex.com/izu2ty. Host recordings aren't affected. They can view the main control hub but no longer have the management customers in their side panels. Confirm that their scheduled meetings are effective. The same API URLs will continue to work. You must disable this feature in Site Administration before you update your site to Control Hub. While you can edit the services for an individual user, it can be more efficient to edit multiple user's services at once using our bulk CSV template. Upload your own logo by choosing Use your own logo and clicking the blank field. In Webex Control Hub, you can Manage user accounts. Those users may be unable to sign in if they try to sign in with the email address in Site Admin or if their Control Hub email address is no longer valid in their IdP (for SSO orgs). Grant them a host license, modify their session types, and verify that they can host meetings. If you need access to those values, one solution is to copy the values to a tracking code before updating the site. Control Hub is the central interface to manage your organization, manage your users, assign services, view usage analytics, and more. There are some features you must disable, and you must check that all users are in a good state to be updated to Control Hub. Site update takes approximately 2 minutes + 500 users/minute to complete. Users with email addresses that are linked to users in a Webex for Government organization will cause the update to fail if those users aren't deactivated before starting the update. For admins whose credentials are used for API integrations, we recommend that you promote those admins to organization full administrators in Control Hub, ideally before updating the site to Control Hub. View usage analytics. If your site is large and has more than 1000 users whose email addresses are different in Site Admin than in Control Hub, then you could experience an empty "user to review" CSV file in the site update wizard. Those settings will be applicable as before the site update. XML APIs are now forward compatible with Control Hub managed sites. There is an exception to this rule: site administrators are eligible for updating to Control Hub if they belong to the partner organization that created or manages your Control Hub organization. Modern administrator controls, such as Directory Connector, SCIM, and active directory groups. Depending on each user's history, the number of sites they had an account on, etc. Read about the features that need to be disabled and the differences you can expect in user management and host licensing (also documented in this article). All other user fields are optional when you create a new user in Control Hub, so we do not enforce additional profile data for Control Hub managed sites. If there are unlinked users who should be in your organization, but aren't added yet, you must first add them to your organization. It can take some time for the download button to appear (minutes for most organizations). For example, if you started the site update at 5:20 and your site has 3000 users, you can expect the update to be done in around 8 minutes. We have a tool in Site Administration to help you through this change, so if your site is already eligible to update to Control Hub, you can get started by clicking on Update Administration in the navigation menu. Use Control Hub to manage your users, services, and devices. This is especially critical for organizations that are configured for directory sync (through Directory Connector or Azure AD) because directory sync won't allow the site updating process to add users. Authentications for API integrations via username and password that worked before updating the site will also continue to work. If anything goes wrong, you'll see an error message with suggested action. If the username doesn't match the user's email address in Site Administration, then those users will have an impact with the sign-in experience. A user export file of all users in Site Admin is available in Control Hub for 90 days after you update the site to Control Hub. You and other administrators can review self-sign up requests in Alerts center. See the user management documentation for supported synchronization workflows. Your scheduled meetings also aren't affected. When you are managing a meeting site in Control Hub, users cannot request their own host account for that site. This issue is being worked on and we plan to resolve it in the coming weeks. Get the Report Create a seamless, smarter admin experience. There's a few minutes delay for this operation during the top of the hour. Users must enter their email address to sign in even if their organization is configured for SSO. Control access and authorization. Users that are shown as inactive in the user status column of Site Administration won't have access to the Control Hub managed site. After you sign in, the setup wizard automatically starts if you're in a trial. You must disable Allow host account signup and Allow users to request additional services in Site Administration before you update your site to Control Hub. Contact your Webex Support team to validate that the site is user-linked. Read https://help.webex.com/n3ijtao. If you want users to request their host accounts, you can configure the site help/support with pointers to contact admins or link to other tools. Change one of the email addresses or usernames. See Webex SIP Addresses in Webex Control Hub for more information. Please enable it and reload the page. Auf der Webex-Hilfeseite von Cisco wird detailliert beschrieben, wie ein Webex- und Microsoft 365-Administrator eine Kommunikationsbrcke zwischen den beiden Plattformen erstellen kann, um die . For example, you'll still need to use XML APIs to assign meeting licenses to users outside of the organization that owns the site. The benefits of managing sites in Control Hub include: Unified license assignments across all Webex services, such as Meetings, Messaging, and Calling. Control Hub isn't designed for mobile devices. Continue through to download, edit, and reimport a metadata file that users must get signed by a certificate authority, and then click Save. Webex CallingThis service provides cloud-based calling. Re-sign in required for users on Webex Meetings mobile app for iOS: During the site update, users whose usernames don't match their email addresses may need to sign in again. JavaScript is not enabled. Find Require for account signup: and clear all the boxes for required user profile fields. I am stuck on the last assignment of the Control Hub training in the learning plan. But there are some exceptions which are detailed in the following list: createuser API takes longer to complete on Control Hub managed sites. For example, if you started the site update at 5:20 and your site has 3000 users, you can expect the update to complete in around 8 minutes. Assign Webex services and licenses. at the sign-in screen to reset their password. Deactivated users also undergo some processing during the site update, at approximately 1500 deactivated users/minute. You can no longer manage this site in Site Administration once the site update finishes. You can upload your organization logo to enhance your users' experience with Webex applications by going to Management > Organization Settings and scrolling to the Branding section. Updating a site from Site Administration to Control Hub wont require an update of client versions. Go to Configuration > Common Site Settings > Tracking Codes. People API doesn't support the assignment of Site Admin roles to users. As an administrator, use this article to get familiar with You can check the statuses of various Webex services by going to Monitoring > Troubleshooting and selecting Status. This CSV file includes username values. : If users were linked to existing users in Webex Identity/Control Hub, then users will use that same password for all Webex sites that are updated to Control Hub. Customers Also Viewed These Support Documents. You can get a report of inactive hosts to help you remove licenses from those users, individually or in bulk, or by API. Control Hub only needs a display name and email address to create a user. When you deactivate users, they lose their host license or attendee privilege (depending on which role they had while Active). I wanted to do the training first. The experience of managing sites in Control Hub is similar to managing in Site Administration. You can choose to set up SSO so that people only authenticate once. Confirm that the updated integration is working as expected. If you are planning on providing support for your users, you can go to Management > Organization Settings and scrolling to the Support section. The update will fail if: We strongly recommend verifying your domains and claiming your users. The update will fail if active users on the site can't be linked to Control Hub users. This is your home to ask questions, share knowledge, and attend live webinars. You can also use metric analytics to see how your users interact with Webex Meetings. Users can change their own email addresses in Control Hub organization: https://help.webex.com/nme40aeb. A. Click Update to Control Hub. This button is only activated after the steps above have been completed. This process can take a while depending on the start time and number of users in the site. But your results could vary. As an administrator, use this document to get familiar with Control Hub, and begin configuring services for and adding users to your organization. A. Tracking code values for users will be preserved and available after updating a site to Control Hub. Those users also won't be shown as having any access to the site in the user section of Control Hub. 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