'sassist' collects system logs/configuration and packages it for use by Dell iDRAC. mailing list. Other useful articles:Using RACADM or iDRAC to generate a Dell TSRHow do I collect hardware logs for Dell head units? exit ( 0) Select the QRadar appliances that you want to collect logs from in the user interface. How to collect TSR (Technical Support Report) logs from iDRAC Save as PDF Views: 329 Visibility: Public Votes: 1 Category: solidfire-chassis Specialty: solidfire Last Updated: 7/21/2020, 12:11:57 AM Table of contents Applies to Description Applies to NetApp SolidFire SF-series nodes Description To do this, open the iDrac web interface, go to the sub-item Logs and click the "Clear Log" button in the System Event Log area. DRAC Tools (RACADM) installation2. Open a browser software, enter the IP address of your iDRAC interface and access the administrative web interface. Configuring via the command line Log in to iDRAC via SSH. Since iDRAC firmware version 2.30.30.30 the former Tech Support Report is called SupportAssist Collection. 11-Mar-2022 Knowledge. How to collect TSR logs from iDRAC 9 enterprise via Web Interface Until then, the log collection can only be initiated manually). Following the steps below, install RACADM from the downloaded file. Non-profit, educational or personal use tips the balance in favor of fair use. Many Git commands accept both tag and branch names, so creating this branch may cause unexpected behavior. Replace ALERT, ACTION, NUMBER, and IP_ADDRESS with the required values (see below). Review the status of the command-line command to generate the TSR Report in the iDRAC UI. I have given ip address , path,username and password as well but even after that also am not able to get the connection test network connection fails. Tags Tags (12) This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. Manage your Dell EMC sites, products, and product-level contacts using Company Administration. (Fig.1) Fig. On the prompt screen, enter the administrative login information. the integrated dell remote access controller (idrac) is designed to enhance the productivity of server administrators and improve the overall availability of poweredge servers. Generate a SupportAssist collection iDRAC7 and iDRAC8 firmware version 2.30 and higher Log in to the iDRAC GUI. 1. iDRAC7 firmware must be at least 2.10.10.10 to offer the option of creating a RAID controller log. Pre-built packages for RHEL (CentOS, Fedora) and SLES (OpenSUSE) based distributions are available. You signed in with another tab or window. Select System Management from the Category pull-down menu and click Download of "Dell EMC iDRAC Tools for". 'sassist' requires Dell iDRAC 9 or later. A tag already exists with the provided branch name. Much like a Security Analytics CSR with the configuration and logs but for the Dell Hardware. Here's how to extract SupportAssist logs remotely from your Dell PowerEdge server. This is a list of useful commands to get or set values like ip address, username, and password. Create a SupportAssist collection from Dell racadm cli: Create a SupportAssist collection from Dell iDRAC Web UI: User initiates SupportAssist Collection from Dell iDRAC through any Sorry, our feedback system is currently down. Registeration is optional. This article provides steps to gather an iDRAC log using RACADM. Dell provides a method to collect hardware configuration and logs. Factory default access information: Username: root Password: calvin After a successful login, the administrative menu will be displayed. They may need the status of the power supply or a full inventory of all components. Run the downloaded file and unzip it to any folder. - If the server is not registered for SupportAssist, Click on cancel and then click cancel registration. Navigate to System |Diagnostics.. It uses native log/configuration collection tools like sos and supportconfig available in popular Linux distributions. Download the log Please follow the instruction to gather the log and attached it to the appropriate Rohde and Schwarz ticket for processing. Until then, the log collection can only be initiated manually). RACADM (Remote Access Controller Admin) utility is the command line tool that can be used for iDRAC on the PowerEdge server remotely and locally. It provides the equivalent features to iDRAC GUI operations.To use RACADM, either install the DRAC Tools or SSH connect to iDRAC. 2. Choose tab SupportAssist (Fig.1). . Select the link Export SupportAssist collection 4. > no cli pager session. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . Strong technology professional with a Bachelor of Application (BCA) focused in Computer Science. Log in to the iDRAC GUI 2. 'sassist' is an agent that runs on the Linux Operating System to work with Dell iDRAC enabling log and configuration collection. The section that is most applicable is: Experienced Storage and Backup Engineer with a demonstrated history of working in the information technology and services industry for more than 8 years. Login 1 Configure 2 Configure Users 4 Logs 8 System Control 16 Access Virtual Console 32 Access Virtual Media 64 System Operations 128 Debug 256 To create a custom privilege level, add up the numbers and pass in this value to set the custom privilege level. RACADM is included in one of the OMSA components. Send patches and suggestions to the following mailing list with "sassist: " in the subject line: Check the box to agree to allow TechSupport to use the Support assist feature and click Next. Example below is i want to set iDRAC user 3 privilege to only have login and logs access. #DellEmc #iDRAC-9 #TSR #Logs #Support-AssistThis video is a step by step guide How to collect TSR logs from iDRAC 9 step by stepPowerEdge ServeStep by stepSay hi on social:Instagram:- https://www.instagram.com/kuldeep__dixitLinkedin:- https://www.linkedin.com/in/kuldeep-dixit-46926aa1Do not forget to hit Like and Share #pingmeindia #freePMP #PMPExamPrepDisclaimer- Some contents are used for educational purpose under fair use. - log in to iDRAC9 Web Interface - Go to Maintenance Tab and select SupportAssist. VxRail 4.0 introduces support to Dell hardware platform, VxRail Gen3 is based on Dell PowerEdge generation 13. Select all the options box under T each Support Report and then click Download Report. IDRAC 8 "Remote file share CIFS". Please refer to the following article for OMSA downloads.OpenManage Server Administrator (OMSA) - Guide and Download. Click Manage in the top navigation menu. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. Dell iDRAC aggregates OS/firmware/hardware logs and makes it available via the requested method. idrac with At the SupportAssist Registration screen, click "Cancel" (The support to automatically/periodically collect and upload logs to Dell Support sites is still not available with sassist. logging. Run the following commands. Following the steps below, install RACADM from the downloaded file. This article may have been automatically translated. Use one of the following methods to install DRAC Tools. Perform User administration BIOS and Boot Order configuration RAID Configuration OS Deployment Firmware Updates 1.1 How OpenManage Ansible Modules work? error ( "- ERROR, status code 401 detected, check to make sure your iDRAC script session has correct username/password credentials or if using X-auth token, confirm the session is still active.") return elif response. Log on to the firewall. /opt/dell/srvadminsbin/racadm techsupreport collect (This will return a job ID, like JID_040217680352)/opt/dell/srvadminsbin/racadm jobqueue view -i JID_040217680352 (watch for the job to complete)/opt/dell/srvadminsbin/racadm jobqueue view (Shows all jobs and their status)/opt/dell/srvadminsbin/racadm techsupreport export -f TSR_date_file.zip, racadm jobqueue helpracadm jobqueue help deleteracadm jobqueue delete --all, racadm set iDRAC.Users.2.Password new_password_here, Using set Syntaxracadm get iDRAC.Nicracadm set iDRAC.Nic.Enable 1racadm set iDRAC.IPv4.Address x.x.x.xracadm set iDRAC.IPv4.Netmask 255.255.255.0racadm set iDRAC.IPv4.Gateway x.x.x.xracadm set iDRAC.IPv4.DHCPEnable 0racadm set iDRAC.IPv4.DNSFromDHCP 0racadm set iDRAC.IPv4.DNS1 y.y.y.yracadm set iDRAC.IPv4.DNS2 y.y.y.y, Using config Syntax:racadm config -g cfgLanNetworking -o cfgNicEnable 1racadm config -g cfgLanNetworking -o cfgNicIpAddress x.x.x.xracadm config -g cfgLanNetworking -o cfgNicNetmask 255.255.255.0racadm config -g cfgLanNetworking -o cfgNicGateway x.x.x.xracadm config -g cfgLanNetworking -o cfgNicUseDHCP 0racadm config -g cfgLanNetworking -o cfgDNSServersFromDHCP 0racadm config -g cfgLanNetworking -o cfgDNSServer1 y.y.y.yracadm config -g cfgLanNetworking -o cfgDNSServer2 y.y.y.y, (These should be Present)racadm get system.power.supply.1racadm get system.power.supply.2, racadm hwinventory > /root/hwinventory.out, Documentation:https://topics-cdn.dell.com/pdf/idrac_v4-20_cliguide_en-us.pdfCheat sheet - https://www.gooksu.com/2015/04/racadm-quick-dirty-cheatsheet/RACADM Download: https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=0992n. Factory default access information: Username: root Password: calvin After a successful login, the administrative menu will be displayed. Are you sure you want to create this branch? This can be used for analysis/debugging. Please try again later. If the server is not registered for SupportAssist, the SupportAssist Registration wizard is displayed. RACADM is useful for the system which is unable to install OMSA or for the Client system. Here's how to extract SupportAssist logs remotely from your Dell PowerEdge server. How to collect log files for QRadar support from the user interface Procedure Click the Admin tab. Do not run SupportAssist Collection while updating system firmware components with. It should say Press CTRL + E for Remote Access Setup within 5 sec. NOTE: First set the path for bash to find the racadm command. Download firewall settings . - Leave the defaults or select the data that you want to collect. Dell tech support typically requires a set of logs from iDRAC to go with a Dell trouble ticket, the link below is the instructions to collect the log. Note: You can use Shift + click or Ctrl + click to get logs from multiple appliances. This article provides information about exporting the Tech Support Report (TSR) / SupportAssist Collection via the integrated Dell Remote Access Controller (iDRAC) web interface of Dell PowerEdge servers of generation 13. There are 2 methods for DRAC Tools installation. The user may be locked out of the iDRAC and need to set the iDRAC IP address or set the password for the iDRAC. Following instructions on the screen, install "RACTools.exe" (RACTools_x64). For generating a SupportAssist collection through the iDRAC GUI: 1. The process would take a couple of minutes. Copyright Disclaimer under Section 107 of the Copyright Act 1976, allowance is made for \"fair use\" for purposes such as criticism, comment, news reporting, teaching, scholarship, and research. For more Information, check our Knowledge Base: https://dell.to/3u2o1IULearn how to get a TSR from an Integrated Data Protection Appliance via iDRAC. of the available interfaces (Web UI, wsman, redfish, racadm). Select System Management from the Category pull-down menu and click Download of "Dell EMC iDRAC Tools for.". Click Investigate in the top navigation menu. (Fig.1) Figure 1: iDRAC GUI Expand Overview Server Troubleshooting SupportAssist. Select the Remote Syslog Enabled checkbox. This can be done from the command line or from the iDRAC. warning ( "\n- WARNING, unable to get current iDRAC version installed") sys. A link to a video that shows how to collect TSR logs from Dell iDRAC 9. Select the data to include in the collection. One is installing OpenManage Server Administrator (OMSA) and the other is installing it directly. SupportAssist logs (previously called Tech Support Reports) are similar to RAID and TTY logs, and can help you or your Dell Technical Support rep troubleshoot issues with your system.System information, storage and debug logs are always available.Gathering OS and Application Data requires iDRAC Service Module to be installed on the host OS, and OS Collector to be installed in iDRAC.Sending logs directly with SupportAssist requires the iDRAC Service Module and registration.For more information visit https://www.dell.com/support/article/sln306670/ Set the root account password on the iDRAC racadm set iDRAC.Users.2.Password new_password_here Get the root account name (User 2) racadm get iDRAC.Users.2.UserName Or for all of the User 2 details racadm get iDRAC.Users.2 Get the IP address racadm getniccfg Set the iDRAC IP Using set Syntax racadm get iDRAC.Nic racadm set iDRAC.Nic.Enable 1 Read the putty secrurity alert and click Yes. This is 'sassist', Dell SupportAssist log collector agent for Linux. To pull the the TSR from the iDRAC, Dell has a very good document online to assist. Summary of Gather Logs. You'll need to quickly press CTRL + E as you only have about 5 seconds before the boot process continues. Tutorial - SSH on iDRAC Open a browser software, enter the IP address of your iDRAC interface and access the administrative web interface. (Fig. Enter the below commands and hit enter, this will save the data to the file that you created in 2nd step after closing the putty session. (Fig.2). On completion, click Ok and save the zip archive. Instructions. Dell SupportAssist log collector for Linux. idrac alerts administrators to server problems, enabling remote server management, and reducing the need for an administrator to physically visit the server. How do I reset the iDRAC password from the command line? Install the dedicated software to run RACADM. Set the root account password on the iDRAC, Get the full hardware inventory and status, Get help for racadm commands. Configure iDRAC's settings such as: iDRAC Network Settings SNMP and SNMP Alert Settings Timezone and NTP Settings System settings such as server topology LC attributes such as CSIOR etc. (Fig.1) Click Edit Collection Data. 1). Dell SupportAssist embedded in Dell iDRAC helps with troubleshooting/debugging issues with Dell PowerEdge Server hardware/OS. Before running the test, you need to clear the iDRAC logs. In this case, for the jobqueue, https://topics-cdn.dell.com/pdf/idrac_v4-20_cliguide_en-us.pdf, https://www.gooksu.com/2015/04/racadm-quick-dirty-cheatsheet/, https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=0992n, Using RACADM or iDRAC to generate a Dell TSR. Comments cannot contain these special characters: <>()\, Display versions of BIOS, iDRAC, Lifecycle, View orders and track your shipping status, Create and access a list of your products. Log in to the iDRAC GUI. After login to the iDRAC UI, check the TSR_Collect Job Queue status in, Overview > Server, Job Queue tab If the TSR_Collect job is still running, then wait for it to complete. In the 14th generation of PowerEdge servers, the TSR solution is re-branded as SupportAssist, and the TSR collection is rebranded as SupportAssist collection. How do I collect hardware logs for Dell head units. 3. Select Service Tools AMM Service Data to view or download information collected in the service data capture file. Procedure After logging into the iDRAC web interface go to Troubleshooting (Fig. - Click "Start a Collection". Jun 10, 2021 Like Dislike Share PingMeIndia 738 subscribers #DellEmc #iDRAC -9 #TSR #Logs #Support -Assist This video is a step by step guide How to collect TSR logs from iDRAC 9 step by. All credit for copyright materiel used in video goes to respected owner. Navigate to Hardware Diagnostics 3. Enter the iDRAC web interface Go to Overview > Server > Logs Click on the Lifecycle Log tab In the Lifecycle Log page, click Export Select any of the following options: Network Export the Lifecycle Controller logs to a shared location on the network Local Export the Lifecycle Controller logs to a location on the local system Skilled in multiple DELL EMC Storage and Commvault backup. This is called Tech Support Report in firmware version 2.10.10.10 up to version before 2.30.30.30. See: Get TSR via iDRAC 9 SupportAssist Collection Using this method to get the TSR does not affect the operations of the unit. About. Additionally, features of the SupportAssist Enterprise application such as automated . Blade Service Data Select Service Tools Blade Service Data to view a table of all the blade servers in the BladeCenter unit. Download Tech Support Report (TSR). Monitor Progress. Configure session details by entering interface IP address to which you're connecting, select SSH connection type and click Open. This is necessary so that during the hardware test, the Hardware Diagnostics utility would not notify you of errors in logs. SupportAssist logs (previously called Tech Support Reports) are similar to RAID and TTY logs, and can help. For Windows OS Run the downloaded file and unzip it to any folder. Configure Static IP for iDRAC To get started, boot up your server and wait until you see the iDRAC configuration section pop up during the boot process. search cancel. Once RACADM is installed, follow these steps to generate a TSR from the CLI: Add /opt/dell/srvadmin/sbin to your path by entering export PATH=$PATH:/opt/dell/srvadmin/sbin runracadm set LifecycleController.LCAttributes.CollectSystemInventoryOnRestart 1 Change to the directory you wish to have the TSR file saved to. System Information (checked by default) Storage Logs or RAID Logs OS and Application Data (usually cannot export these) Debug Logs For Linux OS On the prompt screen, enter the administrative login information. Fair use is a use permitted by copyright statute that might otherwise be infringing. Select the desired logs and Next. Specify up to three Syslog server IP addresses, change the UDP port if required, and then click Apply. Move the hierarchy and install rpm in a batch. 1). Create a SupportAssist collection from Dell iDRAC Web UI: Navigate to Maintenance -> SupportAssist At the "SupportAssist Registration" screen, click "Cancel" (The support to automatically/periodically collect and upload logs to Dell Support sites is still not available with 'sassist'. > commit. For collecting the Raid controller log, the server has to be powered on and booted to Operating System or Lifecycle Controller. Example screenshots are for the NetWitness Series 5 appliance. If registration is not wanted click on Cancel Cancel Registration. 1: iDRAC9 GUI Click Maintenance SupportAssist. However, if you SSH connect to iDRAC, DRAC Tools installation is not required but some of the required logs will not be gathered.This article also includes steps to install DRAC Tools. Table of Contents1. A TSR i. Check OS and Application Data and click Collect. If you think there are RAID controller errors, be sure when collecting the logs that you select "RAID Controller log". This section provides a summary of racadm command and its results.Also, provides command examples in the environment of iDRAC IP address: 192.168.1.120, iDRAC user name/password: root/calvin. 'sassist' is available in Fedora 29 and can be installed from the default repository. Click Browse all products and select your system. status_code != 200: logging. (Fig.1) Select the data to include in the collection. 5. I have shared folder in my network on windows, i need to download IDRAC TSR logs and save those logs there on shared folder. Click the System & License Management icon. Following instructions on the screen, install "RACTools.exe" (RACTools_x64). Click DRIVERS & DOWNLOADS and select Operating System where DRAC Tools will be installed from the Operating System pull-down menu. 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