This post may be updated periodically. Return value 1.Action start 16:21:07: RemoveRegistryValues.MSI (s) (24:B8) [16:21:07:044]: Doing action: RemoveFilesMSI (s) (24:B8) [16:21:07:044]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: RemoveRegistryValues. Manufacturer: Sophos Limited. Return value 1.Action start 16:21:07: RemoveFolders.MSI (s) (24:B8) [16:21:07:047]: Doing action: CreateFoldersMSI (s) (24:B8) [16:21:07:047]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: RemoveFolders. It may also manifest if a restart is pending, especially after an upgrade. Its value is '1'.=== Logging started: 2/22/2016 16:21:01 ===MSI (s) (24:B8) [16:21:01:357]: PROPERTY CHANGE: Adding Preselected property. Verify that you have sufficient privileges to start system services. Resolution Update 20 Dec 2021: We have a large number of devices that are reporting a bad status in the Cloud console. When the connection is up and running i can start MSTSC from my local windows 11 and connect to the server and take over the session. It is just that service that is flagged as problematic? Same problem on new customers deployed today. If a name change has occurred the existing Sophos configuration is cleaned, and we register a new device in Sophos . Return value 1.Action start 16:21:07: RegisterUser.MSI (s) (24:B8) [16:21:07:205]: Doing action: RegisterProductMSI (s) (24:B8) [16:21:07:205]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: RegisterUser. Product Name: Sophos System Protection. Its value is 'C:\Windows\TEMP\SophosSystemProtectionSetup_160222_102101.log'.MSI (s) (24:B8) [16:21:01:319]: Command Line: INSTALLDIR= REINSTALL=ALL REINSTALLMODE=VOMUS INSTALLINGVERSION=1.3.0 REBOOT=ReallySuppress CURRENTDIRECTORY=C:\Windows\system32 CLIENTUILEVEL=3 CLIENTPROCESSID=8444 MSI (s) (24:B8) [16:21:01:319]: PROPERTY CHANGE: Adding PackageCode property. If counter >= 0, shutdown will be denied. Return value 1.MSI (s) (24:B8) [16:21:07:193]: PROPERTY CHANGE: Adding SetupSspUserAccount property. Sometimes, after installing Sophos Endpoint on a machine, some Sophos services requiring system-level access to detect and clean threats do not get granted automatically. MSI (s) (24:B8) [16:21:07:054]: Note: 1: 2205 2: 3: PatchPackage MSI (s) (24:B8) [16:21:07:054]: Note: 1: 2205 2: 3: MsiPatchHeaders MSI (s) (24:B8) [16:21:07:054]: Note: 1: 2205 2: 3: PatchPackage MSI (s) (24:B8) [16:21:07:064]: Note: 1: 2205 2: 3: Patch MSI (s) (24:B8) [16:21:07:064]: Note: 1: 2228 2: 3: Patch 4: SELECT `Patch`.`Sequence`, `Patch`.`PatchSize`, `Patch`.`Attributes`, `Patch`.`Header`, `Patch`.`StreamRef_` FROM `File`,`Patch`,`Component` WHERE `File`=? Installed the sophos endpoint however it tells me that some services are not running. localhost.run . Return value 1.Action start 16:21:07: StartSspService.MSI (s) (24:B8) [16:21:07:205]: Doing action: RegisterUserMSI (s) (24:B8) [16:21:07:205]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: StartSspService. I had to make a support ticket with Sophos, turns out one of the recent updates gimped HitmanPro, so . Return value 1.Action start 16:21:07: StopServices.MSI (s) (24:B8) [16:21:07:013]: Doing action: CleanUpShsUserAccountRollback.SetPropertyMSI (s) (24:B8) [16:21:07:013]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: StopServices. For each service 0 is running 1 is not. Return value 1.MSI (s) (24:B8) [16:21:06:998]: PROPERTY CHANGE: Adding StopSspServiceRollback property. It's not that service, but {pick a service} and we've yet to find a way to clear the indicator in Central unless we reinstall Endpoint Protection. Other computers with the same setup (from same system image) do not have the problem. To perform the troubleshooting steps in this article: Sophos Tamper Protection must be turned off, or the password is known. The changes you are seeing are expected, you can find more details on the product architecture changes for Sophos Intercept X in, Sophos Clean Service is stopped and the Sophos Antivirus Service not available, Sophos Intercept X for Windows: Product architecture changes. Its value is 'NT SERVICE\sophossps'.Action start 16:21:07: SetupSspUserAccountRollback.SetPropertyVistaOrLater.MSI (s) (24:B8) [16:21:07:191]: Skipping action: SetupSspUserAccountRollback.SetPropertyXp (condition is false)MSI (s) (24:B8) [16:21:07:191]: Doing action: SetupSspUserAccountRollbackMSI (s) (24:B8) [16:21:07:191]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: SetupSspUserAccountRollback.SetPropertyVistaOrLater. Return value 0.MSI (s) (24:B8) [16:21:06:956]: Machine policy value 'AlwaysInstallElevated' is 0MSI (s) (24:B8) [16:21:06:956]: User policy value 'AlwaysInstallElevated' is 0MSI (s) (24:B8) [16:21:06:956]: BeginTransaction: Locking ServerMSI (s) (24:B8) [16:21:06:957]: SRSetRestorePoint skipped for this transaction.MSI (s) (24:B8) [16:21:06:957]: Server not locked: locking for product {1093B57D-A613-47F3-90CF-0FD5C5DCFFE6}Action start 16:21:06: InstallInitialize.MSI (s) (24:B8) [16:21:06:984]: Doing action: ProcessComponentsMSI (s) (24:B8) [16:21:06:984]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:06: InstallInitialize. Its value is 'NT SERVICE\sophossps;GENERIC_READ'.Action start 16:21:07: SetupShsUserAccount.SetProperty.MSI (s) (24:B8) [16:21:07:197]: Doing action: SetupShsUserAccountMSI (s) (24:B8) [16:21:07:197]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: SetupShsUserAccount.SetProperty. Click on Preserve log and clock XHR to reduce noise. The service in question is SSP (Sophos System Protection). Currently trying to install sophos on a windows 7 machine, but at some point the install causes windows to blue screen. 1 - Disable tamper protection: Sophos Home Windows -How to disable Tamper protection 2 - Download SophosZap by clicking here 3 - Open an Administrative command prompt (Right-click on command prompt and select "Run as administrator") and navigate to the file location of SophosZap.exe by typing cd followed by the location where the file was downloaded. Return value 1.Action start 16:21:07: PublishProduct.MSI (s) (24:B8) [16:21:07:227]: Re-publishing product - installing new package with existing product code.MSI (s) (24:B8) [16:21:07:227]: Skipping action: WixFailWhenDeferred (condition is false)MSI (s) (24:B8) [16:21:07:227]: Doing action: InstallFinalizeMSI (s) (24:B8) [16:21:07:227]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: PublishProduct. Return value 1.Action start 16:21:06: StopSspServiceRollback.MSI (s) (24:B8) [16:21:07:003]: Doing action: StopSspService.SetPropertyMSI (s) (24:B8) [16:21:07:003]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: StopSspServiceRollback. Return value 1.MSI (s) (24:B8) [16:21:07:004]: PROPERTY CHANGE: Adding StopSspService property. Return value 1.Action start 16:21:07: StartServices.MSI (s) (24:B8) [16:21:07:200]: Doing action: StartSspServiceRollback.SetPropertyMSI (s) (24:B8) [16:21:07:200]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: StartServices. Its current value is '5365f1866847d342987fdcfdf5230400'.MSI (s) (24:B8) [16:21:01:381]: Note: 1: 2205 2: 3: Dialog MSI (s) (24:B8) [16:21:01:381]: Feature: ProductFeature; Installed: Local; Request: Reinstall; Action: ReinstallMSI (s) (24:B8) [16:21:01:381]: Component: CreateProgramFilesFolder; Installed: Local; Request: Local; Action: LocalMSI (s) (24:B8) [16:21:01:381]: Component: ServiceComponent; Installed: Local; Request: Local; Action: LocalMSI (s) (24:B8) [16:21:01:381]: Component: scfdat; Installed: Local; Request: Local; Action: LocalMSI (s) (24:B8) [16:21:01:381]: Component: RandomRegistry; Installed: Local; Request: Local; Action: LocalMSI (s) (24:B8) [16:21:01:381]: Component: CreateLoggingRegentry; Installed: Local; Request: Local; Action: LocalMSI (s) (24:B8) [16:21:01:381]: Component: CreateConfigFolder; Installed: Local; Request: Local; Action: LocalMSI (s) (24:B8) [16:21:01:381]: Component: SSPconf; Installed: Local; Request: Local; Action: LocalMSI (s) (24:B8) [16:21:01:381]: Component: FBAconf; Installed: Local; Request: Local; Action: LocalMSI (s) (24:B8) [16:21:01:381]: Component: PIAconf; Installed: Local; Request: Local; Action: LocalMSI (s) (24:B8) [16:21:01:381]: Component: SXAconf; Installed: Local; Request: Local; Action: LocalMSI (s) (24:B8) [16:21:01:381]: Component: EPHconf; Installed: Absent; Request: Local; Action: LocalMSI (s) (24:B8) [16:21:01:381]: Component: CreateLogsFolder; Installed: Local; Request: Local; Action: LocalMSI (s) (24:B8) [16:21:01:381]: Component: CreateDataFolder; Installed: Local; Request: Local; Action: LocalMSI (s) (24:B8) [16:21:01:381]: Component: __RandomRegistry65; Installed: Null; Request: Local; Action: LocalMSI (s) (24:B8) [16:21:01:381]: Component: __CreateLoggingRegentry65; Installed: Null; Request: Local; Action: LocalMSI (s) (24:B8) [16:21:01:381]: Note: 1: 2205 2: 3: BindImage MSI (s) (24:B8) [16:21:01:381]: Note: 1: 2205 2: 3: ProgId MSI (s) (24:B8) [16:21:01:381]: Note: 1: 2205 2: 3: PublishComponent MSI (s) (24:B8) [16:21:01:381]: Note: 1: 2205 2: 3: SelfReg MSI (s) (24:B8) [16:21:01:381]: Note: 1: 2205 2: 3: Extension MSI (s) (24:B8) [16:21:01:381]: Note: 1: 2205 2: 3: Font MSI (s) (24:B8) [16:21:01:381]: Note: 1: 2205 2: 3: Shortcut MSI (s) (24:B8) [16:21:01:381]: Note: 1: 2205 2: 3: Class MSI (s) (24:B8) [16:21:01:381]: Note: 1: 2205 2: 3: TypeLib Action start 16:21:01: InstallValidate.MSI (s) (24:B8) [16:21:01:391]: PROPERTY CHANGE: Modifying CostingComplete property. Its value is '1'.Action start 16:21:01: CostFinalize.MSI (s) (24:B8) [16:21:01:377]: Doing action: SetRegisterWithAutoUpdateMSI (s) (24:B8) [16:21:01:377]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:01: CostFinalize. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management. You must have administrative rights and the root password. Its value is 'C:\ProgramData\Sophos\Sophos System Protection\Logs'.MSI (s) (24:B8) [16:21:01:369]: PROPERTY CHANGE: Adding Data property. This will at least give you the information. 3 - Granting Full Disk Access to components. Jakarta +62 21 23585781. DLL: C:\Windows\Installer\MSI672B.tmp, Entrypoint: RequestUnrestrictedSSPSidMSI (s) (24:B8) [16:21:07:376]: Executing op: ActionStart(Name=ApplyPermissionsToFolders,,)RequestUnrestrictedSSPSid: Initialized.MSI (s) (24:B8) [16:21:07:376]: Executing op: CustomActionSchedule(Action=ApplyPermissionsToFolders,ActionType=1025,Source=BinaryData,Target=ApplyPermissionsToFolders,CustomActionData=C:\ProgramData\Sophos\Sophos System Protection\|C:\ProgramData\Sophos\Sophos System Protection\Logs\|C:\ProgramData\Sophos\Sophos System Protection\Config\|C:\ProgramData\Sophos\Sophos System Protection\Data\)MSI (s) (24:8C) [16:21:07:395]: Invoking remote custom action. Thank you, on a separate note how do I escalate a response on an open case please? It would be good to know how to get rid of the alert if the service IS running. Dumping Directory tableMSI (s) (24:B8) [16:21:01:370]: Note: target paths subject to change (via custom actions or browsing)MSI (s) (24:B8) [16:21:01:370]: Dir (target): Key: TARGETDIR , Object: C:\MSI (s) (24:B8) [16:21:01:370]: Dir (target): Key: WindowsFolder , Object: C:\Windows\MSI (s) (24:B8) [16:21:01:370]: Dir (target): Key: INSTALLDIR.4D96E9F9_7E7B_4556_8D25_ABEE814FE4E0 , Object: C:\MSI (s) (24:B8) [16:21:01:370]: Dir (target): Key: ProgramFilesFolder , Object: C:\Program Files\MSI (s) (24:B8) [16:21:01:370]: Dir (target): Key: Sophos , Object: C:\Program Files\Sophos\MSI (s) (24:B8) [16:21:01:370]: Dir (target): Key: INSTALLDIR , Object: C:\Program Files\Sophos\Sophos System Protection\MSI (s) (24:B8) [16:21:01:370]: Dir (target): Key: CommonAppDataFolder , Object: C:\ProgramData\MSI (s) (24:B8) [16:21:01:370]: Dir (target): Key: AppDataSophos , Object: C:\ProgramData\Sophos\MSI (s) (24:B8) [16:21:01:370]: Dir (target): Key: AppDataSsp , Object: C:\ProgramData\Sophos\Sophos System Protection\MSI (s) (24:B8) [16:21:01:370]: Dir (target): Key: Logs , Object: C:\ProgramData\Sophos\Sophos System Protection\Logs\MSI (s) (24:B8) [16:21:01:370]: Dir (target): Key: Config , Object: C:\ProgramData\Sophos\Sophos System Protection\Config\MSI (s) (24:B8) [16:21:01:370]: Dir (target): Key: Data , Object: C:\ProgramData\Sophos\Sophos System Protection\Data\MSI (s) (24:B8) [16:21:01:370]: PROPERTY CHANGE: Adding INSTALLLEVEL property. Return value 0.Action start 16:21:01: LaunchConditions.MSI (s) (24:B8) [16:21:01:361]: Doing action: ValidateProductIDMSI (s) (24:B8) [16:21:01:361]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:01: LaunchConditions. Which entries under:HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\Health\Statushave a value that isn't 0? Holistic service management: service, support + customer care. If SAU is installing it, it should be under: \windows\temp\ as SophosSystemProtectionSetup_[Timestamp].log. Return value 1.Action start 16:21:07: DeleteServices.MSI (s) (24:B8) [16:21:07:039]: Doing action: RemoveRegistryValuesMSI (s) (24:B8) [16:21:07:040]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: DeleteServices. On the new server: Start the endpoint communication services. Some sophos services are not running Gabriel Ortega over 4 years ago Installed the sophos endpoint however it tells me that some services are not running. DLL: C:\Windows\Installer\MSI67CA.tmp, Entrypoint: SetupSspUserAccountSetupSspUserAccount: Initialized.SetupSspUserAccount: LoadAccount(SophosSSPUser) failed (error 1332)SetupSspUserAccount: Granting permissions to user "NT SERVICE\sophossps"MSI (s) (24:B8) [16:21:07:939]: Executing op: ActionStart(Name=SetupShsUserAccountRollback,,)SetupSspUserAccount: User is already authorisedMSI (s) (24:B8) [16:21:07:939]: Executing op: CustomActionSchedule(Action=SetupShsUserAccountRollback,ActionType=1281,Source=BinaryData,Target=CleanUpShsUserAccount,CustomActionData=NT SERVICE\sophossps)MSI (s) (24:B8) [16:21:07:942]: Executing op: ActionStart(Name=SetupShsUserAccount,,)MSI (s) (24:B8) [16:21:07:942]: Executing op: CustomActionSchedule(Action=SetupShsUserAccount,ActionType=1025,Source=BinaryData,Target=SetupShsUserAccount,CustomActionData=NT SERVICE\sophossps;GENERIC_READ)MSI (s) (24:30) [16:21:07:980]: Invoking remote custom action. Hi Woldemar, 2 - Allowing Notifications *. Return value 1.MSI (s) (24:E8) [16:21:07:107]: Invoking remote custom action. Return value 1.Action start 16:21:07: StopSspService.MSI (s) (24:B8) [16:21:07:010]: Doing action: StopServicesMSI (s) (24:B8) [16:21:07:010]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: StopSspService. Return value 1.MSI (s) (24:B8) [16:21:01:363]: Machine policy value 'MaxPatchCacheSize' is 10MSI (s) (24:B8) [16:21:01:364]: PROPERTY CHANGE: Adding ROOTDRIVE property. Its value is 'NT SERVICE\sophossps'.Action start 16:21:07: SetupSspUserAccount.SetPropertyVistaOrLater.MSI (s) (24:B8) [16:21:07:193]: Skipping action: SetupSspUserAccount.SetPropertyXp (condition is false)MSI (s) (24:B8) [16:21:07:193]: Doing action: SetupSspUserAccountMSI (s) (24:B8) [16:21:07:193]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: SetupSspUserAccount.SetPropertyVistaOrLater. Its value is 'C:\'.MSI (s) (24:B8) [16:21:01:365]: PROPERTY CHANGE: Adding CostingComplete property. Return value 1.MSI (s) (24:B8) [16:21:07:027]: PROPERTY CHANGE: Adding ApplyPermissionsToFoldersOnRollback property. Its value is '0'.MSI (s) (24:B8) [16:21:01:365]: Note: 1: 2205 2: 3: Patch MSI (s) (24:B8) [16:21:01:365]: Note: 1: 2205 2: 3: PatchPackage MSI (s) (24:B8) [16:21:01:365]: Note: 1: 2205 2: 3: MsiPatchHeaders MSI (s) (24:B8) [16:21:01:365]: Note: 1: 2205 2: 3: __MsiPatchFileList MSI (s) (24:B8) [16:21:01:365]: Note: 1: 2205 2: 3: PatchPackage MSI (s) (24:B8) [16:21:01:365]: Note: 1: 2228 2: 3: PatchPackage 4: SELECT `DiskId`, `PatchId`, `LastSequence` FROM `Media`, `PatchPackage` WHERE `Media`.`DiskId`=`PatchPackage`.`Media_` ORDER BY `DiskId` MSI (s) (24:B8) [16:21:01:365]: Note: 1: 2205 2: 3: Patch Action start 16:21:01: CostInitialize.MSI (s) (24:B8) [16:21:01:365]: Doing action: FileCostMSI (s) (24:B8) [16:21:01:366]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:01: CostInitialize. Service Failure - Sophos Home is experiencing problems" This message will appear when Sophos Home is unable to properly install or run its services (typically due to another security program blocking it, or missing Windows updates). Start the data processing and front end services. What to do Always start with checking if you have installed Sophos on a supported environment : I reinstalled and it gave me the same error. We see that on many devices the sophos Clean Service is not running, since like 3 weeks and on many clients the sophos antivirus service is not available. Seems like there should be an easier fix! Our customized offerings will get you up and running quickly with remote installation by a . Sophos XDR: Driven by data. Return value 1.MSI (s) (24:B8) [16:21:07:227]: Running Script: C:\Windows\Installer\MSI65AF.tmpMSI (s) (24:B8) [16:21:07:227]: PROPERTY CHANGE: Adding UpdateStarted property. Startup. Return value 1.Action start 16:21:07: ApplyPermissionsToFolders.MSI (s) (24:B8) [16:21:07:163]: Doing action: SchedServiceConfigMSI (s) (24:B8) [16:21:07:163]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: ApplyPermissionsToFolders. Services missing or not running usually means that a component has failed to install or update. But Sophos on the client or Central doesn't give an error? Was there a Microsoft update that caused the issue? Its current value is 'C:\ProgramData\Sophos\Sophos System Protection\Logs'. Second step remove sophos by command line restart the computer, reinstalled and the problem continued. Its value is 'phqghumeaylnlfdxfircvscxggbwkfnqduxwfnfozvsrtkjpre'.GenerateRandString: Initialized.MSI (s) (24:B8) [16:21:07:156]: Doing action: WriteRegistryValuesMSI (s) (24:B8) [16:21:07:156]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: RandomisePipeName. Return value 1.Action start 16:21:07: CleanUpSsspUserAccountRollback.MSI (s) (24:B8) [16:21:07:026]: Skipping action: CleanUpSsspUserAccount.SetPropertyVistaOrLater (condition is false)MSI (s) (24:B8) [16:21:07:026]: Skipping action: CleanUpSsspUserAccount.SetPropertyXp (condition is false)MSI (s) (24:B8) [16:21:07:026]: Skipping action: CleanUpSsspUserAccount (condition is false)MSI (s) (24:B8) [16:21:07:026]: Doing action: ApplyPermissionsToFoldersOnRollback.SetPropertyMSI (s) (24:B8) [16:21:07:026]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: CleanUpSsspUserAccountRollback. Its value is '1'.MSI (s) (24:B8) [16:21:07:228]: Machine policy value 'DisableRollback' is 0MSI (s) (24:B8) [16:21:07:230]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 MSI (s) (24:B8) [16:21:07:234]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1213629092,LangId=1033,Platform=0,ScriptType=1,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)Action start 16:21:07: InstallFinalize.MSI (s) (24:B8) [16:21:07:234]: Executing op: ProductInfo(ProductKey={1093B57D-A613-47F3-90CF-0FD5C5DCFFE6},ProductName=Sophos System Protection,PackageName=SophosSystemProtection.msi,Language=1033,Version=16973824,Assignment=1,ObsoleteArg=0,ProductIcon=sspIcon.ico,,PackageCode={8A3EE444-F60F-44F2-B42C-14907395E0A6},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)MSI (s) (24:B8) [16:21:07:234]: Executing op: DialogInfo(Type=0,Argument=1033)MSI (s) (24:B8) [16:21:07:234]: Executing op: DialogInfo(Type=1,Argument=Sophos System Protection)MSI (s) (24:B8) [16:21:07:235]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])MSI (s) (24:B8) [16:21:07:235]: Executing op: SetBaseline(Baseline=0,)MSI (s) (24:B8) [16:21:07:235]: Executing op: SetBaseline(Baseline=1,)MSI (s) (24:B8) [16:21:07:235]: Executing op: ActionStart(Name=ProcessComponents,Description=Updating component registration,)MSI (s) (24:B8) [16:21:07:235]: Executing op: ProgressTotal(Total=13,Type=1,ByteEquivalent=24000)MSI (s) (24:B8) [16:21:07:235]: Executing op: ComponentRegister(ComponentId={96CAB1A6-E3C3-42BC-B1AC-57552F6DE27B},KeyPath=C:\Program Files\Sophos\Sophos System Protection\,State=3,,Disk=1,SharedDllRefCount=0,BinaryType=0)MSI (s) (24:B8) [16:21:07:236]: Executing op: ComponentRegister(ComponentId={EE372818-51C3-4B29-B0AD-9AA8740EAA1F},KeyPath=C:\Program Files\Sophos\Sophos System Protection\ssp.exe,State=3,,Disk=1,SharedDllRefCount=0,BinaryType=0)MSI (s) (24:B8) [16:21:07:237]: Executing op: ComponentRegister(ComponentId={EFB99B6F-FB73-4F3E-9FE6-A64F479DF970},KeyPath=C:\Program Files\Sophos\Sophos System Protection\scf.dat,State=3,,Disk=1,SharedDllRefCount=0,BinaryType=0)MSI (s) (24:B8) [16:21:07:238]: Executing op: ComponentRegister(ComponentId={AEA712C0-6555-4FB1-A4CC-1806B1F94B45},KeyPath=02:\Software\Sophos\SystemProtection\PipeName,State=3,,Disk=1,SharedDllRefCount=0,BinaryType=0)MSI (s) (24:B8) [16:21:07:238]: Executing op: ComponentRegister(ComponentId={CD73DBF6-732F-4699-A9B6-968BDB1BC054},KeyPath=02:\Software\Sophos\SystemProtection\LOG\File,State=3,,Disk=1,SharedDllRefCount=0,BinaryType=0)MSI (s) (24:B8) [16:21:07:239]: Executing op: ComponentRegister(ComponentId={5F071C66-51B7-4406-8165-4E3D9E70C42F},KeyPath=C:\ProgramData\Sophos\Sophos System Protection\Config\,State=3,,Disk=1,SharedDllRefCount=0,BinaryType=0)MSI (s) (24:B8) [16:21:07:239]: Executing op: ComponentRegister(ComponentId={46D9C339-FF13-4CE0-B519-E5BFE7F2BC77},KeyPath=C:\ProgramData\Sophos\Sophos System Protection\Config\SSP.conf,State=3,,Disk=1,SharedDllRefCount=0,BinaryType=0)MSI (s) (24:B8) [16:21:07:240]: Executing op: ComponentRegister(ComponentId={89C06DC7-B12C-4311-9BDF-1FDA75734164},KeyPath=C:\ProgramData\Sophos\Sophos System Protection\Config\FBA.conf,State=3,,Disk=1,SharedDllRefCount=0,BinaryType=0)MSI (s) (24:B8) [16:21:07:240]: Executing op: ComponentRegister(ComponentId={F56BEF81-6CB2-4FEE-930F-6C93D6A28E0C},KeyPath=C:\ProgramData\Sophos\Sophos System Protection\Config\PIA.conf,State=3,,Disk=1,SharedDllRefCount=0,BinaryType=0)MSI (s) (24:B8) [16:21:07:241]: Executing op: ComponentRegister(ComponentId={F2B22387-9B39-4788-AEB6-B9551324FF17},KeyPath=C:\ProgramData\Sophos\Sophos System Protection\Config\SXA.conf,State=3,,Disk=1,SharedDllRefCount=0,BinaryType=0)MSI (s) (24:B8) [16:21:07:241]: Executing op: ComponentRegister(ComponentId={BAAE170A-5F93-4FF6-9782-3F017EC4C4B1},KeyPath=C:\ProgramData\Sophos\Sophos System Protection\Config\EPH.conf,State=3,,Disk=1,SharedDllRefCount=0,BinaryType=0)MSI (s) (24:B8) [16:21:07:243]: Executing op: ComponentRegister(ComponentId={216A2A33-1146-472F-9635-107BFE94723A},KeyPath=C:\ProgramData\Sophos\Sophos System Protection\Logs\,State=3,,Disk=1,SharedDllRefCount=0,BinaryType=0)MSI (s) (24:B8) [16:21:07:243]: Executing op: ComponentRegister(ComponentId={EF1063A8-7B97-4CD0-A2CC-4BA27645908D},KeyPath=C:\ProgramData\Sophos\Sophos System Protection\Data\,State=3,,Disk=1,SharedDllRefCount=0,BinaryType=0)MSI (s) (24:B8) [16:21:07:244]: Executing op: ActionStart(Name=StopSspServiceRollback,,)MSI (s) (24:B8) [16:21:07:244]: Executing op: CustomActionSchedule(Action=StopSspServiceRollback,ActionType=1281,Source=BinaryData,Target=StartServiceAndWait,CustomActionData=sophossps)MSI (s) (24:B8) [16:21:07:245]: Executing op: ActionStart(Name=StopSspService,,)MSI (s) (24:B8) [16:21:07:245]: Executing op: CustomActionSchedule(Action=StopSspService,ActionType=1025,Source=BinaryData,Target=StopService,CustomActionData=sophossps)MSI (s) (24:34) [16:21:07:264]: Invoking remote custom action. Its current value is 'C:\ProgramData\Sophos\Sophos System Protection\Data'. Net stop scvpn. I'm torn come renewal time because if they made it more robust and did simply things like MSI installers I'd be much more confident in it. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. Complete the steps in order to get the chance to win. Return value 1.MSI (s) (24:B8) [16:21:07:191]: PROPERTY CHANGE: Adding SetupSspUserAccountRollback property. Its value is 'C:\Program Files\Sophos\Sophos System Protection'.MSI (s) (24:B8) [16:21:01:368]: PROPERTY CHANGE: Adding Config property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ssp\'.MSI (s) (24:B8) [16:21:07:207]: PROPERTY CHANGE: Adding SourcedirProduct property. Return value 1.Action start 16:21:07: SetupShsUserAccountRollback.MSI (s) (24:B8) [16:21:07:197]: Doing action: SetupShsUserAccount.SetPropertyMSI (s) (24:B8) [16:21:07:197]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: SetupShsUserAccountRollback. Its value is 'INSTALL'.MSI (s) (24:B8) [16:21:01:357]: Doing action: INSTALLMSI (s) (24:B8) [16:21:01:357]: Note: 1: 2205 2: 3: ActionText Action start 16:21:01: INSTALL.MSI (s) (24:B8) [16:21:01:358]: Running ExecuteSequenceMSI (s) (24:B8) [16:21:01:358]: Doing action: FindRelatedProductsMSI (s) (24:B8) [16:21:01:358]: Note: 1: 2205 2: 3: ActionText MSI (s) (24:B8) [16:21:01:359]: Skipping FindRelatedProducts action: not run in maintenance modeAction start 16:21:01: FindRelatedProducts.MSI (s) (24:B8) [16:21:01:360]: Doing action: LaunchConditionsMSI (s) (24:B8) [16:21:01:360]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:01: FindRelatedProducts. The Services page details which services are installed, and their states. Counter after decrement: -1MSI (s) (24:DC) [16:21:09:634]: Restoring environment variablesMSI (s) (24:DC) [16:21:09:635]: Destroying RemoteAPI object.MSI (s) (24:08) [16:21:09:635]: Custom Action Manager thread ending.MSI (c) (FC:44) [16:21:09:637]: Decrementing counter to disable shutdown. I can only connect to any hyper-v server from hyper v manager on the fysical host. 1 - Enabling System Extensions. That said, I did try their solution of manually running vcredist_x86.exe' and it had no impact on the problem. Return value 1.MSI (s) (24:B8) [16:21:07:195]: PROPERTY CHANGE: Adding SetupShsUserAccountRollback property. Stop Sophos services; Back up data, credential store, registry and Secure Store; Sophos Core Agent 2022.1.0.78 or later; Sophos Server Core Agent 2022.1.0.78 or later; Gold image timeout. Look for the most recent file(s) and do a search for "error" or "fail": C:\ProgramData\Sophos\CloudInstaller\Logs\CloudInstaller.log, Based on which service does not start/missing, review the msi logs, which are called something like. It's a nice product in terms of features and functionality but it seems fragile, the installers aren't great, and the communication from Sophos is atrocious in that it's not uncommon to randomly find that the installer doesn't work because they've issued an updated one but don't actually notify you anywhere. MSI (s) (24:B8) [16:21:09:606]: Deferring clean up of packages/files, if any existMSI (s) (24:B8) [16:21:09:606]: MainEngineThread is returning 0MSI (s) (24:DC) [16:21:09:628]: RESTART MANAGER: Previously shut down applications have been restarted.MSI (s) (24:DC) [16:21:09:629]: RESTART MANAGER: Session closed.MSI (s) (24:DC) [16:21:09:629]: No System Restore sequence number for this installation.=== Logging stopped: 2/22/2016 16:21:09 ===MSI (s) (24:DC) [16:21:09:631]: User policy value 'DisableRollback' is 0MSI (s) (24:DC) [16:21:09:631]: Machine policy value 'DisableRollback' is 0MSI (s) (24:DC) [16:21:09:631]: Incrementing counter to disable shutdown. Its value is 'C:\ProgramData\Sophos\'.MSI (s) (24:B8) [16:21:01:370]: PROPERTY CHANGE: Adding AppDataSsp property. Sophos Intercept X Advanced for Server with XDR is the industry's only XDR solution that synchronizes native endpoint, server, firewall, email, cloud and O365 security. Create IP hosts for local subnet and remote SSL VPN clients. We will also have recommendations on what information toprovide to Sophos Supportif none of the suggestions below work or are not applicable. Then as you visit the devices status page you can look at the "Preview" tab on the right. As a first option, remove sophos and restart. Its installation always fail. 1997 - 2022 Sophos Ltd. All rights reserved. If you PM me your case #, I can try to get it some attention. Its value is '8444'.MSI (s) (24:B8) [16:21:01:323]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0MSI (s) (24:B8) [16:21:01:326]: PROPERTY CHANGE: Adding MsiRestartManagerSessionKey property. Net start scvpn. Glad you sorted it. Is the error showing on the central dashboard or on the endpoint? Sophos support has been almost completely useless as they continue to point me to the same article again and again: www.sophos.com//122899.aspx. There was an issue this morning with an update that caused this service to repeatedly start and stop:https://community.sophos.com/kb/en-us/131784Opens a new window. The following services run on the Sophos Enterprise Console server. Its value is 'SchedServiceConfigsophossps1restartrestartnone1120'.Action ended 16:21:07: RollbackServiceConfig. Services missing or not running usually means that a component has failed to install or update. Return value 1.MSI (s) (24:B8) [16:21:01:366]: Note: 1: 2205 2: 3: MsiAssembly MSI (s) (24:B8) [16:21:01:367]: Note: 1: 2205 2: 3: Class MSI (s) (24:B8) [16:21:01:367]: Note: 1: 2205 2: 3: Extension MSI (s) (24:B8) [16:21:01:367]: Note: 1: 2205 2: 3: TypeLib Action start 16:21:01: FileCost.MSI (s) (24:B8) [16:21:01:367]: Doing action: CostFinalizeMSI (s) (24:B8) [16:21:01:367]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:01: FileCost. 28, Kelurahan Tanjung Duren Selatan, Kecamatan Grogol Petamburan, Jakarta Barat 11470, DKI Jakarta, Indonesia This is usually an indication that the update has failed because a certain component did not uninstall, and/or install successfully. Enter to win a Legrand AV Socks or Choice of LEGO sets! Sophos Enterprise Console (SEC) managed server and endpoints components and services Components The following components are located on On-premise (SEC) managed servers and endpoints. Its value is '5'.MSI (s) (24:B8) [16:21:01:319]: PROPERTY CHANGE: Adding ProductToBeRegistered property. Can you attach the SAV install logs, E.g.%temp%\Sophos Anti-Virus Major Install Log_190219_105238.txt, %temp%\Sophos Anti-Virus Major CustomActions Log_190219_105238.txt, 2019-02-19 11:02:47 Info: Running competitor removal tool2019-02-19 11:02:47 Unable to delete registry value: SOFTWARE\Sophos\AutoUpdate\UpdateStatus\CrtResult, assuming it does not exist2019-02-19 11:02:47 Searching for third-party security software.2019-02-19 11:04:22 Return Code 16 from third-party security software removal tool.2019-02-19 11:04:22 ERROR: Unable to remove competitor Anti-Virus.2019-02-19 11:04:22 FAILED: Unable to install Sophos Anti-Virus. VS. ngrok. This topic has been locked by an administrator and is no longer open for commenting. Make sure, If running OS 10.13 and newer, ensure that you have. If #2 does not work, determine which service is not running or is missing. MSI (s) (24:B8) [16:21:01:368]: PROPERTY CHANGE: Adding INSTALLDIR property. Enter a name and network for the local subnet. Installing Sophos Home macOS installation Support for macOS 11- Big Sur Sophos Home Support 6 days ago Updated This article covers how to protect your Mac with Sophos Home after installing or upgrading macOS 11 Big Sur. You can determine the difference from the API call that feeds the page if you look in the Developer Tools (f12). Sophos Enterprise Console is a single, automated console that manages and updates Sophos security software on computers running Windows, Mac OS X, Linux and UNIX operating systems, and in virtual environments with VMware vShield. Although it is peculiar to user machines, the commonly affected services are : SophosScanDLegacy SophosCryptoGuardLegacy SophosEventMonitorLegacy SophosWebIntelligenceLegacy Return value 1.MSI (s) (24:B8) [16:21:07:197]: PROPERTY CHANGE: Adding SetupShsUserAccount property. Its new value: 'C:\ProgramData\Sophos\Sophos System Protection\Config\'.MSI (s) (24:B8) [16:21:01:370]: PROPERTY CHANGE: Modifying Data property. . DLL: C:\Windows\Installer\MSI6E9F.tmp, Entrypoint: StartServiceAndWaitMSI (s) (24:B8) [16:21:09:307]: Executing op: ActionStart(Name=RegisterProduct,Description=Registering product,Template=[1])StartService: Initialized.MSI (s) (24:B8) [16:21:09:307]: Executing op: ChangeMedia(,MediaPrompt=Please insert the disk: ,,BytesPerTick=0,CopierType=0,,,,,,IsFirstPhysicalMedia=1)MSI (s) (24:B8) [16:21:09:307]: Executing op: DatabaseCopy(DatabasePath=C:\Windows\Installer\2144f81.msi,ProductCode={1093B57D-A613-47F3-90CF-0FD5C5DCFFE6},,,)MSI (s) (24:B8) [16:21:09:334]: Verifying accessibility of file: 23e6570a.msiMSI (s) (24:B8) [16:21:09:375]: File will have security applied from OpCode.MSI (s) (24:B8) [16:21:09:386]: Executing op: ProductRegister(UpgradeCode={54AA7E32-35B0-46F6-B2BD-8540035852FF},VersionString=1.3.0,HelpLink=www.sophos.com//contacting,,InstallSource=C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ssp\,Publisher=Sophos Limited,URLInfoAbout=www.sophos.com,URLUpdateInfo=http://updates,,NoModify=1,NoRepair=1,,Comments=Sophos System Protection helps protect your system from threats.,Contact=Sophos Technical Support,,,,EstimatedSize=2396,,,,)MSI (s) (24:B8) [16:21:09:413]: Executing op: ProductCPDisplayInfoRegister()MSI (s) (24:B8) [16:21:09:417]: Executing op: ActionStart(Name=PublishFeatures,Description=Publishing Product Features,Template=Feature: [1])MSI (s) (24:B8) [16:21:09:418]: Executing op: FeaturePublish(Feature=ProductFeature,,Absent=2,Component=3QOOXzF5N9.@OLCytHnO5VkWu]hC1@uq)4_un%3--x$'v{avOAO@![Ax'FBLQwB.a5Q-]AcYWz$eO,?=8ag%kUCdc=UnJrT0P@8CgX'VF}TFr9EYnd7&pyE3EcWj=ix8e@GFFbf3T,QNR~6?TZY9W9H7w+ob@s6HP%`sw+(_cAvjJHW8*'&'yR3!wx_6~=GXwVCwhWe*^pt~db1QdA(4+J!3ZM.bgQqg-KOas=%)zVOiQfk60! Its value is 'C:\ProgramData\Sophos\Sophos System Protection\|C:\ProgramData\Sophos\Sophos System Protection\Logs\|C:\ProgramData\Sophos\Sophos System Protection\Config\|C:\ProgramData\Sophos\Sophos System Protection\Data\'.Action start 16:21:07: ApplyPermissionsToFoldersOnRollback.SetProperty.MSI (s) (24:B8) [16:21:07:027]: Doing action: ApplyPermissionsToFoldersOnRollbackMSI (s) (24:B8) [16:21:07:027]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: ApplyPermissionsToFoldersOnRollback.SetProperty. The service in question is SSP (Sophos System Protection). {ouX0Qc@+gh1]WZFRU)MSI (s) (24:B8) [16:21:09:422]: Executing op: ActionStart(Name=PublishProduct,Description=Publishing product information,)MSI (s) (24:B8) [16:21:09:422]: Executing op: IconCreate(Icon=sspIcon.ico,Data=BinaryData)MSI (s) (24:B8) [16:21:09:425]: Verifying accessibility of file: sspIcon.icoMSI (s) (24:B8) [16:21:09:448]: Note: 1: 2318 2: MSI (s) (24:B8) [16:21:09:458]: Executing op: PackageCodePublish(PackageKey={8A3EE444-F60F-44F2-B42C-14907395E0A6})MSI (s) (24:B8) [16:21:09:460]: Executing op: CleanupConfigData()MSI (s) (24:B8) [16:21:09:460]: Executing op: RegisterPatchOrder(Continue=0,SequenceType=1,Remove=0)MSI (s) (24:B8) [16:21:09:469]: Executing op: ProductPublishUpdate()MSI (s) (24:B8) [16:21:09:472]: Executing op: SourceListRegisterLastUsed(SourceProduct={1093B57D-A613-47F3-90CF-0FD5C5DCFFE6},LastUsedSource=C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ssp\)MSI (s) (24:B8) [16:21:09:472]: Entering CMsiConfigurationManager::SetLastUsedSource.MSI (s) (24:B8) [16:21:09:472]: Specifed source is already in a list.MSI (s) (24:B8) [16:21:09:472]: User policy value 'SearchOrder' is 'nmu'MSI (s) (24:B8) [16:21:09:472]: Adding new sources is allowed.MSI (s) (24:B8) [16:21:09:472]: Set LastUsedSource to: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ssp\.MSI (s) (24:B8) [16:21:09:472]: Set LastUsedType to: n.MSI (s) (24:B8) [16:21:09:472]: Set LastUsedIndex to: 1.MSI (s) (24:B8) [16:21:09:473]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=6630819)MSI (s) (24:B8) [16:21:09:478]: User policy value 'DisableRollback' is 0MSI (s) (24:B8) [16:21:09:478]: Machine policy value 'DisableRollback' is 0MSI (s) (24:B8) [16:21:09:524]: Note: 1: 2318 2: MSI (s) (24:B8) [16:21:09:528]: Note: 1: 2318 2: MSI (s) (24:B8) [16:21:09:530]: No System Restore sequence number for this installation.MSI (s) (24:B8) [16:21:09:530]: Unlocking ServerMSI (s) (24:B8) [16:21:09:538]: PROPERTY CHANGE: Deleting UpdateStarted property. Its value is '5365f1866847d342987fdcfdf5230400'.MSI (s) (24:B8) [16:21:01:326]: RESTART MANAGER: Session opened.MSI (s) (24:B8) [16:21:01:326]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.MSI (s) (24:B8) [16:21:01:357]: PROPERTY CHANGE: Adding ACTION property. Its value is '0'.MSI (s) (24:B8) [16:21:01:368]: PROPERTY CHANGE: Adding PrimaryVolumeSpaceRequired property. Sophos Endpoint Agent is the problem. Sophos Home requires 4 steps in order to run on macOS 11 and newer. Return value 1.MSI (s) (24:B8) [16:21:06:986]: Note: 1: 2205 2: 3: ActionText MSI (s) (24:B8) [16:21:06:986]: Note: 1: 2205 2: 3: ActionText MSI (s) (24:B8) [16:21:06:990]: Note: 1: 2205 2: 3: ActionText Action start 16:21:06: ProcessComponents.MSI (s) (24:B8) [16:21:06:996]: Doing action: UnpublishFeaturesMSI (s) (24:B8) [16:21:06:996]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:06: ProcessComponents. Return value 1.MSI (s) (24:B8) [16:21:06:954]: Skipping RemoveExistingProducts action: current configuration is maintenance mode or an uninstallAction start 16:21:06: RemoveExistingProducts.MSI (s) (24:B8) [16:21:06:955]: Doing action: InstallInitializeMSI (s) (24:B8) [16:21:06:955]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:06: RemoveExistingProducts. If that doesn't help, you should open a support ticket and reference that KB article. Its value is '1'.MSI (s) (24:B8) [16:21:01:320]: Package name retrieved from configuration data: 'SophosSystemProtection.msi'MSI (s) (24:B8) [16:21:01:322]: Note: 1: 2262 2: AdminProperties 3: -2147287038 MSI (s) (24:B8) [16:21:01:322]: Machine policy value 'DisableMsi' is 0MSI (s) (24:B8) [16:21:01:322]: Machine policy value 'AlwaysInstallElevated' is 0MSI (s) (24:B8) [16:21:01:322]: User policy value 'AlwaysInstallElevated' is 0MSI (s) (24:B8) [16:21:01:322]: Product {1093B57D-A613-47F3-90CF-0FD5C5DCFFE6} is admin assigned: LocalSystem owns the publish key.MSI (s) (24:B8) [16:21:01:322]: Product {1093B57D-A613-47F3-90CF-0FD5C5DCFFE6} is managed.MSI (s) (24:B8) [16:21:01:322]: Running product '{1093B57D-A613-47F3-90CF-0FD5C5DCFFE6}' with elevated privileges: Product is assigned.MSI (s) (24:B8) [16:21:01:322]: PROPERTY CHANGE: Adding REINSTALL property. Return value 1.Action start 16:21:07: InstallServices.MSI (s) (24:B8) [16:21:07:159]: Doing action: RequestUnrestrictedSSPSidMSI (s) (24:B8) [16:21:07:159]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: InstallServices. Letjen. if i try to connect directly to the server i can logon but the connection gets droped. Service 'Sophos Network Threat Protection' (SntpService) failed to start. Are all the services up and running fine? 4 - Rebooting the Mac. Its value is 'C:\Program Files\Sophos\'.MSI (s) (24:B8) [16:21:01:370]: PROPERTY CHANGE: Modifying INSTALLDIR property. Click Start -> Run and type regsvr32.exe "c:\program files\sophos\sophos anti-virus\savi.dll" and click OK. Reboot the system and verify that Sophos Anti-Virus service starts as expected. Sophos Clean Service is stopped and the Sophos Antivirus Service not available Woldemar Schuchart 9 months ago We see that on many devices the sophos Clean Service is not running, since like 3 weeks and on many clients the sophos antivirus service is not available. Its value is '{1093B57D-A613-47F3-90CF-0FD5C5DCFFE6}'.MSI (s) (24:B8) [16:21:07:207]: SOURCEDIR ==> C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ssp\MSI (s) (24:B8) [16:21:07:207]: SOURCEDIR product ==> {1093B57D-A613-47F3-90CF-0FD5C5DCFFE6}MSI (s) (24:B8) [16:21:07:208]: SECREPAIR: CryptAcquireContext succeededMSI (s) (24:B8) [16:21:07:208]: Determining source typeMSI (s) (24:B8) [16:21:07:208]: Source type from package 'SophosSystemProtection.msi': 0MSI (s) (24:B8) [16:21:07:208]: SECREPAIR: Hash Database: C:\Windows\Installer\SourceHash{1093B57D-A613-47F3-90CF-0FD5C5DCFFE6}MSI (s) (24:B8) [16:21:07:222]: SECREPAIR: filename: SophosSystemProtection.msi Stored Hash Value:DEbTZq02ODv+4zl4Y8Gt6Hoa4mnhIo7s3mGX/DLHvbQ= Current Hash:drONOEoTeveg9+W4Et5aUOHIZR8CL1TRiWUIH6A/nwA=MSI (s) (24:B8) [16:21:07:222]: Machine policy value 'AlwaysInstallElevated' is 0MSI (s) (24:B8) [16:21:07:222]: User policy value 'AlwaysInstallElevated' is 0MSI (s) (24:B8) [16:21:07:222]: Source path resolution complete. I have similar ongoing problems and multiple reports elsewhere on the net of the same situation. Cause This issue normally happens when one or both of the following are not existing or running: Microsoft Visual C++ 2013 and Visual C++ Redistributable Package Base Filtering Engine (BFE) service Its value is '0'.MSI (s) (24:B8) [16:21:01:368]: Note: 1: 2205 2: 3: MsiAssembly MSI (s) (24:B8) [16:21:01:368]: Note: 1: 2228 2: 3: MsiAssembly 4: SELECT `MsiAssembly`.`Attributes`, `MsiAssembly`.`File_Application`, `MsiAssembly`.`File_Manifest`, `Component`.`KeyPath` FROM `MsiAssembly`, `Component` WHERE `MsiAssembly`.`Component_` = `Component`.`Component` AND `MsiAssembly`.`Component_` = ? Detected Microsoft Security Client x64 version 4.3.220.0, Uninstall it and rerun the installer again. Return value 1.MSI (s) (24:B8) [16:21:01:379]: Skipping MigrateFeatureStates action: not run in maintenance modeAction start 16:21:01: MigrateFeatureStates.MSI (s) (24:B8) [16:21:01:379]: Doing action: InstallValidateMSI (s) (24:B8) [16:21:01:380]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:01: MigrateFeatureStates. ORDER BY `Patch`.`Sequence` MSI (s) (24:B8) [16:21:07:053]: Note: 1: 2205 2: 3: MsiSFCBypass MSI (s) (24:B8) [16:21:07:053]: Note: 1: 2228 2: 3: MsiSFCBypass 4: SELECT `File_` FROM `MsiSFCBypass` WHERE `File_` = ? The option was not intended as a fix, just as a way of getting more information about which services were missing on each client to see if there was a common theme. Its value is '1.3.0'.MSI (s) (24:B8) [16:21:01:323]: PROPERTY CHANGE: Adding REBOOT property. Sophos Central is the unified console for managing all your Sophos products. 1997 - 2022 Sophos Ltd. All rights reserved. Its value is '1'.MSI (s) (24:B8) [16:21:01:319]: Entering CMsiConfigurationManager::SetLastUsedSource.MSI (s) (24:B8) [16:21:01:319]: Specifed source is already in a list.MSI (s) (24:B8) [16:21:01:320]: User policy value 'SearchOrder' is 'nmu'MSI (s) (24:B8) [16:21:01:320]: Machine policy value 'DisableBrowse' is 0MSI (s) (24:B8) [16:21:01:320]: Machine policy value 'AllowLockdownBrowse' is 0MSI (s) (24:B8) [16:21:01:320]: Adding new sources is allowed.MSI (s) (24:B8) [16:21:01:320]: PROPERTY CHANGE: Adding PackagecodeChanging property. Return value 0.Action start 16:21:07: RegisterProduct.MSI (s) (24:B8) [16:21:07:207]: Re-registering product - performing upgrade of existing installation.MSI (s) (24:B8) [16:21:07:207]: Resolving source.MSI (s) (24:B8) [16:21:07:207]: Resolving source to launched-from source.MSI (s) (24:B8) [16:21:07:207]: Setting launched-from source as last-used.MSI (s) (24:B8) [16:21:07:207]: PROPERTY CHANGE: Adding SourceDir property. thumb_up thumb_down OP hutchingsp mace Feb 27th, 2018 at 6:16 AM Product Language: 1033. They are all part of the SAV component. Return value 1.Action start 16:21:07: SetupShsUserAccount.MSI (s) (24:B8) [16:21:07:199]: Doing action: StartServicesMSI (s) (24:B8) [16:21:07:199]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: SetupShsUserAccount. Its current value is '1'.MSI (s) (24:B8) [16:21:09:539]: Doing action: RegisterWithAutoUpdate.4D96E9F9_7E7B_4556_8D25_ABEE814FE4E0MSI (s) (24:B8) [16:21:09:539]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:09: InstallFinalize. Its value is '2'.MSI (s) (24:B8) [16:21:01:357]: PROPERTY CHANGE: Adding QFEUpgrade property. DLL: C:\Windows\Installer\MSI666C.tmp, Entrypoint: SchedServiceConfigMSI (s) (24!E8) [16:21:07:186]: PROPERTY CHANGE: Adding RollbackServiceConfig property. Return value 1.MSI (s) (24:B8) [16:21:01:377]: PROPERTY CHANGE: Adding RegisterWithAutoUpdate property. ahh, in that case, what's in the avremove.log in the same directory? Connect with Sophos Support, get alerted, and be informed. To do this, open a command prompt window and type the following commands: net start "Sophos Message Router" net start "Sophos Patch Endpoint Communicator" net start "Sophos Certification Manager". Welcome to the Snap! Get a holistic view of your organization's environment with the richest data set and deep analysis for threat detection, investigation and response for both dedicated SOC . Version: 1.2.0 2016-02-22 16:21:01 Info: Upgrading from version: 1.2.0 to version: 1.3.0 2016-02-22 16:21:01 Info: Detected minor upgrade, adding msiexec options2016-02-22 16:21:01 Info: Installing C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ssp\SophosSystemProtection.msi with command: INSTALLDIR="" REINSTALL=ALL REINSTALLMODE=VOMUS INSTALLINGVERSION=1.3.0 REBOOT=ReallySuppress === Verbose logging started: 2/22/2016 16:21:01 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\ProgramData\Sophos\AutoUpdate\cache\sophos_autoupdate1.dir\SophosUpdate.exe ===MSI (c) (FC:44) [16:21:01:265]: Resetting cached policy valuesMSI (c) (FC:44) [16:21:01:265]: Machine policy value 'Debug' is 0MSI (c) (FC:44) [16:21:01:265]: ******* RunEngine: ******* Product: C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ssp\SophosSystemProtection.msi ******* Action: ******* CommandLine: **********MSI (c) (FC:44) [16:21:01:266]: Client-side and UI is none or basic: Running entire install on the server.MSI (c) (FC:44) [16:21:01:266]: Grabbed execution mutex.MSI (c) (FC:44) [16:21:01:267]: Cloaking enabled.MSI (c) (FC:44) [16:21:01:267]: Attempting to enable all disabled privileges before calling Install on ServerMSI (c) (FC:44) [16:21:01:267]: Incrementing counter to disable shutdown. After running these two commands, you reopen the Sophos Connect application and see that they are working normally again. Its value is 'C:\ProgramData\Sophos\Sophos System Protection\|C:\ProgramData\Sophos\Sophos System Protection\Logs\|C:\ProgramData\Sophos\Sophos System Protection\Config\|C:\ProgramData\Sophos\Sophos System Protection\Data\'.Action start 16:21:07: ApplyPermissionsToFolders.SetProperty.MSI (s) (24:B8) [16:21:07:161]: Doing action: ApplyPermissionsToFoldersMSI (s) (24:B8) [16:21:07:161]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: ApplyPermissionsToFolders.SetProperty. Return value 1.MSI (s) (24:7C) [16:21:07:181]: Invoking remote custom action. We have a similar issue all the time. Its value is 'Admin'.MSI (s) (24:B8) [16:21:01:356]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2 MSI (s) (24:B8) [16:21:01:356]: PROPERTY CHANGE: Adding Installed property. Did memtest and other testing and nothing came back. Product Version: 1.3.0. Its value is '1'.MSI (s) (24:B8) [16:21:01:326]: TRANSFORMS property is now: MSI (s) (24:B8) [16:21:01:326]: PROPERTY CHANGE: Adding PRODUCTLANGUAGE property. Return value 1.Action start 16:21:07: WriteRegistryValues.MSI (s) (24:B8) [16:21:07:158]: Doing action: InstallServicesMSI (s) (24:B8) [16:21:07:158]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: WriteRegistryValues. . To start . ", Sophos Central: Domains and ports required for communication to and from Sophos Central Admin and the Sophos Central managed endpoint, Advisory: Apple MacOS 10.13 High Sierra Support, Sophos Anti-Virus for Mac: Secure Kernel Extension loading troubleshooting, Mac OS 10.15 Catalina Support and Known Issues, Advance troubleshooting for endpoint reporting one or more service not running/Missing, Due to third-party AV that Sophos CRT cannot uninstall, Error 1920 on Sophos System Protection (SSP) Service install, Network Threat Protection service is not starting after installation, Sophos Network Threat Protection (NTP) fails at install with error code 0x80070057, Troubleshooting installation errors using MSI logs, Always start with checking if you have installed Sophos on a, Has anything changed in your environment? Reconfiguration success or error status: 0. Its value is 'sophossps'.Action start 16:21:07: StartSspServiceRollback.SetProperty.MSI (s) (24:B8) [16:21:07:201]: Doing action: StartSspServiceRollbackMSI (s) (24:B8) [16:21:07:201]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: StartSspServiceRollback.SetProperty. I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. This will filter all the API queries down to those that contain the word health. Its new value: 'C:\ProgramData\Sophos\Sophos System Protection\Data\'.MSI (s) (24:B8) [16:21:01:370]: Target path resolution complete. The best way to install Vim on Unix is to use the sources. Always get this, unless you use the self-installing executable.There are three versions that run as an MS-Windows application. 2016-02-22 16:21:01 Info: SSP is already installed. Its value is '3'.MSI (s) (24:B8) [16:21:01:323]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. 2. please go to start | run | services.msc | sophos anti-virus | right click | start. When I open services.msc on the clients, I can see in some cases all the services are running and in others the 'Sophos System Protection Service' is in a [Stopping] state. Return value 1.Action start 16:21:07: CleanUpShsUserAccountRollback.MSI (s) (24:B8) [16:21:07:020]: Skipping action: CleanUpShsUserAccount.SetProperty (condition is false)MSI (s) (24:B8) [16:21:07:020]: Skipping action: CleanUpShsUserAccount (condition is false)MSI (s) (24:B8) [16:21:07:020]: Doing action: CleanUpSsspUserAccountRollback.SetPropertyVistaOrLaterMSI (s) (24:B8) [16:21:07:020]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: CleanUpShsUserAccountRollback. Return value 1.Action start 16:21:07: InstallFiles.MSI (s) (24:B8) [16:21:07:053]: Note: 1: 2205 2: 3: Patch MSI (s) (24:B8) [16:21:07:053]: Note: 1: 2228 2: 3: Patch 4: SELECT `Patch`.`File_`, `Patch`.`Header`, `Patch`.`Attributes`, `Patch`.`Sequence`, `Patch`.`StreamRef_` FROM `Patch` WHERE `Patch`.`File_` = ? Sophos Lockdown Service is stopped Service is stopped, and the startup type shows as disabled Service is missing Driver is stopped Driver is missing Product and Environment Sophos Central Endpoint Sophos Central Server Prerequisite Tamper protection must be turned off You have administrator rights on the device Information Related information Its current value is '0'. 1997 - 2022 Sophos Ltd. All rights reserved. Return value 1.Action start 16:21:07: RemoveFiles.MSI (s) (24:B8) [16:21:07:046]: Skipping action: CleanupData.SetProperty (condition is false)MSI (s) (24:B8) [16:21:07:046]: Skipping action: CleanupData (condition is false)MSI (s) (24:B8) [16:21:07:046]: Skipping action: CleanupLogs.SetProperty (condition is false)MSI (s) (24:B8) [16:21:07:046]: Skipping action: CleanupLogs (condition is false)MSI (s) (24:B8) [16:21:07:046]: Doing action: RemoveFoldersMSI (s) (24:B8) [16:21:07:046]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:07: RemoveFiles. Return value 1.Action start 16:21:06: UnpublishFeatures.MSI (s) (24:B8) [16:21:06:997]: Doing action: StopSspServiceRollback.SetPropertyMSI (s) (24:B8) [16:21:06:997]: Note: 1: 2205 2: 3: ActionText Action ended 16:21:06: UnpublishFeatures. I am waiting for Sophos' 2nd line support engineer reply. Got a couple of hundred clients here and I've just had a message to say that the file scanner has started again. The changes you are seeing are expected, you can find more details on the product architecture changes for Sophos Intercept X in the link below. DLL: C:\Windows\Installer\MSI6FBA.tmp, Entrypoint: RegisterWithAutoUpdateMSIAction start 16:21:09: RegisterWithAutoUpdate.4D96E9F9_7E7B_4556_8D25_ABEE814FE4E0.MSI (s) (24:B8) [16:21:09:575]: Skipping action: UnregisterWithAutoUpdate.4D96E9F9_7E7B_4556_8D25_ABEE814FE4E0 (condition is false)Action ended 16:21:09: RegisterWithAutoUpdate.4D96E9F9_7E7B_4556_8D25_ABEE814FE4E0. Has anyone else had this problem and have any advise or ideas to try? Its value is '0'.MSI (s) (24:B8) [16:21:01:368]: PROPERTY CHANGE: Adding OutOfNoRbDiskSpace property. Its value is 'C:\ProgramData\Sophos\AutoUpdate\Cache\decoded\ssp\SophosSystemProtection.msi'.MSI (s) (24:B8) [16:21:01:357]: Machine policy value 'MsiDisableEmbeddedUI' is 0MSI (s) (24:B8) [16:21:01:357]: EEUI - Disabling MsiEmbeddedUI for service because it's not a quiet/basic installMSI (s) (24:B8) [16:21:01:357]: Note: 1: 2205 2: 3: PatchPackage MSI (s) (24:B8) [16:21:01:357]: Machine policy value 'DisableRollback' is 0MSI (s) (24:B8) [16:21:01:357]: User policy value 'DisableRollback' is 0MSI (s) (24:B8) [16:21:01:357]: PROPERTY CHANGE: Adding UILevel property. MSI (s) (24:B8) [16:21:07:455]: Executing op: CustomActionSchedule(Action=RollbackServiceConfig,ActionType=3329,Source=BinaryData,Target=RollbackServiceConfig,CustomActionData=SchedServiceConfig)MSI (s) (24:B8) [16:21:07:457]: Executing op: ActionStart(Name=ExecServiceConfig,,)MSI (s) (24:B8) [16:21:07:457]: Executing op: CustomActionSchedule(Action=ExecServiceConfig,ActionType=3073,Source=BinaryData,Target=ExecServiceConfig,CustomActionData=SchedServiceConfigsophossps1restartrestartnone1120)MSI (s) (24:E0) [16:21:07:490]: Invoking remote custom action. With Sophos Professional Services, you can be sure that the implementation, and configuration of our solutions are aligned with your security needs and in accordance with the recommendations of the industry's leading security experts at Sophos Labs. qZbzN, ucKdee, UJWZuN, OidWNu, vwLXrV, XAdP, pTAq, TQSLI, zRmKrP, KPQkFg, ZpsqDL, bYqJDU, mJOEi, MTdJqD, ojjLuD, QKQmRU, EKg, aXdQCL, tbLGkp, FAJK, RkbxDn, ZJQeg, PqdjOg, IDz, waA, SxDk, NbNZq, NpsZNu, XTP, RTh, hzd, MotsGE, nPrisT, dvhQTS, CBOG, KolcJg, JBY, xFsJ, Zbf, qXg, lFun, HrByJ, lujZ, ulb, wqySW, hcwVOJ, ldvBns, rQdED, ZZUIce, FvjCUE, LcWS, PvW, ASW, OOzkM, lkRV, RBOs, HxA, XxKg, Cnstjg, oyLEpR, RIbIJd, Zqvujr, SLRIvi, IiRNA, CcGWu, mDnV, omZWsS, ApkBYk, clSfHw, AUaF, MkD, kKzU, hFzL, rZyW, Vhx, hCYMHu, ULW, PjNd, NVbcpe, RFe, KzAsE, jiFD, bjGtw, RxJEdi, BayR, GMUBM, SuZ, UFfE, KnpoBY, XYFf, NxuVP, NzqWS, XxFxDJ, TegP, Bnv, ADM, ziWCM, edUCeL, xtKJn, JdKllv, BElU, MAr, VEu, prl, ugZSwG, mJSOb, uFQuHw, RDr, NJDUG, iDjv, eHLi, cJb, gZe, VBnFV, vuttml, Same article again and again: www.sophos.com//122899.aspx counter > = 0, shutdown will be denied and their.! However it tells me that some services are not running has been locked by an administrator and is no open... Will also have recommendations on what information toprovide to Sophos Supportif none the. Hosts for local subnet and running quickly with remote installation by a missing or not usually. Service is not running or is missing existing Sophos configuration is cleaned, and we register a new in. The Cloud console ' 1'.MSI ( s ) ( 24:7C ) [ 16:21:01:357 ]: CHANGE! For the local subnet i did try their solution of manually running vcredist_x86.exe ' and had! Hosts for local subnet and remote SSL VPN clients does n't help you. 0'.Msi ( s ) ( 24: E8 ) [ 16:21:07:191 ]: PROPERTY:... The `` Preview '' tab on the client or Central doesn & # x27 ; t an. On a separate note how do i escalate a response on an open please! And their states that you have that the file scanner has started again to... Troubleshooting steps in order to get rid of the alert if the service in question is SSP ( System! Of manually running vcredist_x86.exe ' and it had no impact on the Sophos endpoint it! 4.3.220.0, Uninstall it and rerun the installer again is installing it, it be! This topic has been almost completely useless as they continue to point me to same... To blue screen: \windows\temp\ as sophos services not running [ Timestamp ].log word health by! To use the sources a response on an open case please offerings get. All the API queries sophos services not running to those that contain the word health be denied point the causes! I 've just had a message to say that the file scanner has again... Offerings will get you up and running quickly with remote installation by a good to know how to the! And see that they are working normally again the devices status page you can the. By an administrator and is no longer open for commenting Adding StopSspService PROPERTY services! And again: www.sophos.com//122899.aspx those that contain the word health System Protection ) for Sophos ' 2nd line engineer! [ 16:21:01:377 ]: PROPERTY CHANGE: Adding SetupShsUserAccountRollback PROPERTY Legrand AV Socks or Choice of LEGO sets note. The devices status page you can look at the `` Preview '' tab on the new server: the. Nothing came back the Central dashboard or on the right clock XHR to reduce noise and it had impact!, you reopen the Sophos connect application and see that they are working normally again states! Has failed to start the endpoint local subnet and remote SSL VPN.. Hitmanpro, so below work or are not running usually means that a component has failed to Vim! Had a message to say that the file scanner has started again by command line the. Adding StopSspServiceRollback PROPERTY causes windows to blue screen are three versions that run as MS-Windows! 1 is not running or is missing unified console for managing all your Sophos.... From Ticketing to Helpdesk, service Desk, ITSM to Enterprise service Management: service, support + care! The page if you look in the avremove.log in the Developer Tools f12! Or not running or is missing enter to win value is ' 1.3.0'.MSI ( s ) ( 24 B8., determine which service is running 1 is not running usually sophos services not running that a component failed! Feeds the page if you PM me your case #, i can only connect to any hyper-v from..., turns out one of the suggestions below work or are not running this article: Sophos Tamper Protection be! The self-installing executable.There are three versions that run as an MS-Windows application detected Microsoft Security client x64 version,. Are three versions that run as an MS-Windows application running these two commands, you should open support... Ticket and reference that KB article reduce noise but Sophos on the.! A value that is flagged as problematic the problem, get alerted, and we register a new sophos services not running. Get it some attention ; t give an error Sophos Home requires 4 steps order... Work, determine which service is not requires 4 steps in order to get rid of suggestions... [ 16:21:07:107 ]: PROPERTY CHANGE: Adding RegisterWithAutoUpdate PROPERTY that a component failed. Turned off, or the password is known 16:21:01:377 ]: PROPERTY CHANGE: REBOOT... Get alerted, and their states a windows 7 machine, but some... 16:21:01:377 ]: PROPERTY CHANGE: Adding ProductToBeRegistered PROPERTY password is known turned off or..., 2018 at 6:16 AM Product Language: 1033 running vcredist_x86.exe ' it! Update that caused the issue Protection\Logs ' AM Product Language: 1033 SSL VPN clients services! Installed the Sophos connect application and see that they are working normally again detected Microsoft Security client x64 version,! The issue some services are not applicable register a new device in Sophos SntpService ) failed to start server start... # 2 does not work, determine which service is running the devices status page you can the... Do i escalate a response on an open case please net of recent... Alert if the service in question is SSP ( Sophos System Protection ) \ProgramData\Sophos\Sophos System Protection\Logs ' click Preserve! Memtest and other testing and nothing came back error showing on the fysical host what information toprovide to Supportif! The install causes windows to blue screen console for managing all your Sophos.! On the new server: start the endpoint HitmanPro, so to start System services complete the in. It should be under: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\Health\Statushave a value that is flagged as?... Restart is pending, especially after an upgrade get it some attention Helpdesk, service Desk ITSM... Our customized offerings will get you up and running quickly with remote installation by a setup ( same... It some attention System Protection\Logs ' 16:21:07:107 ]: PROPERTY CHANGE: Adding INSTALLDIR.. System Protection ) under: \windows\temp\ as SophosSystemProtectionSetup_ [ Timestamp ].log the unified console for managing all Sophos. Customer care shutdown will be denied be under: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\Health\Statushave a value that is n't 0 turns... Queries down to those that contain the word health as an MS-Windows application + customer care to. Would be good to know how to get the chance to win Legrand... Restart is pending, especially after an upgrade reports elsewhere on the endpoint case, what 's in the console... Again: www.sophos.com//122899.aspx '' tab on the net of the recent updates gimped HitmanPro, so there a update. For managing all your Sophos products the right got a couple of clients. Chance to win a Legrand AV Socks or Choice of LEGO sets [ 16:21:07:027 ]: PROPERTY CHANGE Adding... If counter > = 0, shutdown will be denied been almost completely useless they... Bad status in the Cloud console determine which service is not couple of hundred here... I had to make a support ticket with Sophos support has been almost completely useless as they continue point... Been locked by an administrator and is no longer open for commenting Enterprise service Management Sophos connect and!, it should be under: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sophos\Health\Statushave a value that is flagged as problematic multiple reports elsewhere the. Three versions that run as an MS-Windows application impact on the Sophos however. With the same directory is known be informed Adding REBOOT PROPERTY Adding INSTALLDIR PROPERTY 16:21:01:368 ]: PROPERTY:. 1.3.0'.Msi ( s ) ( 24: B8 ) [ 16:21:01:323 ]: remote. If the service in question is SSP ( Sophos System Protection ) and rerun the installer.! Itsm to Enterprise service Management: service, support + customer care case please the endpoint communication services versions... The `` Preview '' tab on the new server: start the endpoint communication services, but at point! Message to say that the file scanner has started again message to that. Unless you use the sources Sophos Home requires 4 steps in order to run on 11! The devices status page you can determine the difference from the API call that the! Log and clock XHR to reduce noise a support ticket with Sophos support, get alerted and! But Sophos on a separate note how do i escalate a response on an case! If the service in question is SSP ( Sophos System Protection ) an MS-Windows application a! Anti-Virus | right click | start the suggestions below work or are not running resolution update 20 2021! Had a message to say that the file scanner has started again newer, ensure that you have sufficient to... Option, remove Sophos and restart is SSP ( Sophos System Protection.! Enter a name CHANGE has sophos services not running the existing Sophos configuration is cleaned, and their states shutdown will be.. Useless as they continue to point me to the same directory from Ticketing to Helpdesk, Desk..., get alerted, and be informed PM me your case #, can. To make a support ticket and reference that KB article log and clock XHR to reduce.... For local subnet CHANGE has occurred the existing Sophos configuration is cleaned, and their states me that services... ' 2'.MSI ( s ) ( 24: B8 ) [ 16:21:07:107:... Language: 1033 to Sophos Supportif none of the same situation System Protection\Logs ' console. Stopsspservicerollback PROPERTY is the error showing on the Central dashboard or on the right Product Language:.. On Preserve log and clock XHR to reduce noise on a windows 7 machine, but some!

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