Click Install to manually install these updates. Your daily dose of tech news, in brief. ECHO [-HKEY_CLASSES_ROOT\Installer\UpgradeCodes\A2ECF5789F971654CBB5476964870E94] >> %TEMP%\SOTMP.REG The connections reestablish after the update is complete. REM === Sophos Services Current === You should now be back at the main command prompt. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\0D6888B32A8929940ACA98A3DEBB94B4] >> %TEMP%\SOTMP.REG Does this article Opens a new window help? REM === Emtpies the temporary files folders, folders are recreated if they are empty === You may check it under your central dashboard and go to licensing, If the subscription does not have extended support then updating to Sophos central may fail. ver|find "Windows 2000" >NUL during the installation the credentials were accepted. skid steer training test 101005 codeplug version not supported gaeta interior demolition newtis registration ECHO. ECHO. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SAVOnAccess Control] >> %TEMP%\SOTMP.REG Firmware updates for these devices are available as pattern updates. regsvr32 /u /s "%PROGRAMFILES%\Sophos\AutoUpdate\config.dll" Process ID: 5276 GOTO RESUME Windows 8 and later: C:\ProgramData\Sophos\AutoUpdate\logs; This issue occurs when the file downloaded by Sophos AutoUpdate does not match the expected checksum. sc delete "Sophos Message Router" > NUL ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_SOPHOS_AUTOUPDATE_AGENT] >> %TEMP%\SOTMP.REG net stop "Sophos Anti-Virus status reporter" 2> NUL Echo. ECHO (2K3) Deleting Sophos Services . Part of this is to ensure the permissions of several paths are the correct OS default, to . Windows 10 1903 and above - Keylogger protection can sometimes incorrectly encrypt keystrokes in applications. Sophos Endpoint Security and Control contacts the wrong source for updates Sophos Endpoint Security and Control cannot use your proxy server Automatic updating is not correctly scheduled The source for updates is not being maintained if errorlevel 1 goto ERR regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\sophtaineradapter.dll" puremessage spam rules. Start Sophos Update Cache service. The Sophos info window will show the time and date of the last successful update. sc delete "Sophos AutoUpdate Service" > NUL ECHO. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\eeconsumer.dll" "%PROGRAMFILES%\Windows Installer Clean Up\MSIZAP.EXE" tw {C12953C2-4F15-4A6C-91BC-511B96AE2775} >> C:\sop_msiclnup.txt Message: ERROR: Download of SAVXP failed from server \\SERVER\InterChk\ESXP\ Christian pieter over 9 years ago Hello Christian, Thanks for the explanation, that helped. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\backgroundscanning.dll" What version of SAV are you running? Did you download the installer from the Sophos website and how did you obtain the license credentials? :ERR ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_SOPHOS_MESSAGE_ROUTER] >> %TEMP%\SOTMP.REG macOS Locate the Sophos Anti-Virus icon in the macOS menubar. Saludos,I been having some struggle trying to know why I can have the spam filter of sophos to update after I changed the credentials of the secondary server for updates on the SEC. Feel free to share the relevant updates via email, newsletter or social media. Please familiarize yourself with the updates listed below, so you're prepared if customers respond back to you with questions. Welcome to the Snap! Locate the error in Update Manager Details Right-click the SUM server that is failing to update. You must have an air gap license before installing these Sophos Firewall devices. MD %TEMP% 2> NUL Instant Demo Start a Trial ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\D50011FF8CBC5D542A88527CBB031412] >> %TEMP%\SOTMP.REG Installation failed on Sophos Home Mac; The installation cannot proceed OR The removal failed message appears when installing/uninstalling Sophos Home on macOS; Unable to install/uninstall Sophos Home on Mac computers - Advanced users; Sophos Home installer can't be opened; Notifications to allow Sophos Home kernel extensions (KEXT) did not appear Sophos can send a wide range of information straight to your computer: security and company news, alerts on malware, PUAs and hoaxes, product advisories, and podcast and blog updates. This is due to sophos using the pendmove script. Pick from the list below and provide them with tips, tricks and the latest news on the products they are using. Thread ID: 5712, hey if there is no msi, then run the main setup.exe. To diagnose the problem and update the computers: In the Endpoints view, select the group that contains out-of-date computers. sure that SOPHOS is set as secondary update location to be able to download ECHO Removing the Sophos Registry Keys The restart interrupts live connections. Right-click the SUM server, then select Update Now. ECHO Windows 2000 Detected. Christian, Thanks for the prompt feedback. TASKKILL /F /IM "Almon.exe" >NUL 2>NUL Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) This thread was automatically locked due to age. ECHO Stopping Sophos Anti-Virus Services ECHO. regsvr32 /u /s "%PROGRAMFILES%\Sophos\AutoUpdate\inetconn.dll" When using a custom install, if you select the "Use an existing user" option to connect to the database, the username is erroneously saved in the registry as SophosUpdateMgr. Confirmation for Repo You can find the Sophos dashboards under DASHBOARDS. the settings to correct the problem. Computers can ping it but cannot connect to it. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SOPHOS_AUTOUPDATE_SERVICE] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\BE814C515767eb242B3B829125AD10D4] >> %TEMP%\SOTMP.REG Another note: If the users are not logging off regularly then the update[s] may fail. :END Select VENDOR DASHBOARDfrom the drop-down. We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_SOPHOS_AGENT] >> %TEMP%\SOTMP.REG "%PROGRAMFILES%\Windows Installer Clean Up\MSIZAP.EXE" tw {15C418EB-7675-42be-B2B3-281952DA014D} > C:\sop_msiclnup.txt regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\systeminformation.dll" ECHO [-HKEY_CURRENT_USER\Software\Sophos] >> %TEMP%\SOTMP.REG ver|find "Version 5.2" >NUL ECHO [-HKEY_CLASSES_ROOT\Installer\Features\2C35921C51F4C6A419CB15B169EA7257] >> %TEMP%\SOTMP.REG regsvr32 /u /s "%PROGRAMFILES%\Sophos\AutoUpdate\InstlMgr.dll" regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\driveprocessor.dll" You must update patterns for these devices manually. The sections below explain why updating may fail, and how you can change the settings to correct the problem. ECHO Completed. Failed to replicate from sdds:SOPHOS. Computers can ping it but cannot connect to it. Please perform the following steps; 1. The symptoms are that a Connection Failure message is displayed when starting the console. Centralized security management and operations from the world's most trusted and scalable cloud security platform. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Eventlog\System\SAVOnAccess Control] >> %TEMP%\SOTMP.REG sure that SOPHOS is set as secondary update location to be able to download ECHO. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\0D6888B32A8929940ACA98A3DEBB94B4] >> %TEMP%\SOTMP.REG ver|find "Version 5.2" >NUL ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SOPHOS_AUTOUPDATE_AGENT] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\BE814C515767eb242B3B829125AD10D4] >> %TEMP%\SOTMP.REG ECHO Please reboot the computer and run this script again During the install process the old versions of the software are uninstalled, then when the install is starting they error out. Active Network Protection subscription or trial license. Net localgroup SophosOnAccess /DELETE 2> NUL ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SAVONACCESS_CONTROL] >> %TEMP%\SOTMP.REG For air gap installations, Sophos Firewall always updates both IPS and application signatures even if IPS protection is turned off. ECHO OR Puremessage/Enterprise Console/EM Library was found. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SAVOnAccess Control] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\Software\Sophos] >> %TEMP%\SOTMP.REG Thank you. That would involve uninstalling Sophos (both the firewall and the anti-virus), downloading the installer from the MLS site, and then installing that. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\25FB6C90ABD679A499936B2CE47483FB] >> %TEMP%\SOTMP.REG Windows - "System Restore did not complete successfully" message appears when Sophos Home installed. REM === Sophos Services Set01 === ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{09C6BF52-6DBA-4A97-9939-B6C24E4738BF}] >> %TEMP%\SOTMP.REG RD /S /Q "%WINDIR%\Installer\{FF11005D-CBC8-45D5-A288-25C7BB304121}" 2> NUL To know if your computer or server has a specific Microsoft update installed, perform the below steps: Open a Command Prompt with admin privilege. MSIEXEC /X {15C418EB-7675-42be-B2B3-281952DA014D} /qn /l*v c:\sau2_unist.txt 2> NUL ECHO [-HKEY_CLASSES_ROOT\Installer\Features\25FB6C90ABD679A499936B2CE47483FB] >> %TEMP%\SOTMP.REG This topic has been locked by an administrator and is no longer open for commenting. To update pattern definitions automatically, do as follows: To set the time to check the availability of pattern updates, select the Interval from the options. ECHO Completed. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. The file contains pattern definitions of all the modules. ECHO [-HKEY_CLASSES_ROOT\Installer\Products\BE814C515767eb242B3B829125AD10D4] >> %TEMP%\SOTMP.REG I will check on that. from the update logs, it says cannot contact server. Could not get the text pasted in this box, so see attachment for the text in the ALUpdate logs. sc delete "Sophos AutoUpdate Agent" > NUL "%PROGRAMFILES%\Windows Installer Clean Up\MSIZAP.EXE" tw {FF11005D-CBC8-45D5-A288-25C7BB304121} >> C:\sop_msiclnup.txt sc delete SAVService > NUL Selecting a Repo Click Ok. Click view and choose Update Managers. Sophos Update Cache reports a Stale Status The Sophos Update Cache will report this status if it has failed to update for 12 consecutive attempts (1 hour): If the Update page also displays an error, go to step 3 to continue troubleshooting. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\filterprocessors.dll" ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SOPHOS_MESSAGE_ROUTER] >> %TEMP%\SOTMP.REG Echo Completed. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\legacyconsumers.dll" ECHO Completed. This should take you to the desired location. After being given a list of the update packages that have successfully downloaded, this pops up in the Up2Date Messages logs: Up2Date failed: Not enough free space for '/var/up2date . if exist "%PROGRAMFILES%\Sophos\PureMessage\bin\puremessage.msc" (GOTO ERR) ELSE (GOTO PASS) regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\virusdetection.dll" Type regedit then press Enter. A ROUNDUP OF THE LATEST SOPHOS CYBERSECURITY UPDATES. Sophos Endpoint Defense updated to version 3.1.2.905 Sophos File Scanner updated to version 1.10.7 Sophos Network Threat Protection updated to version 1.17.710 Resolved issues Restart required This release requires a restart to complete the updates. I'm wondering if someone will be able to help. REM ====** Registry Keys marked for Removal **===================================================================== This is due to sophos using the pendmove script. ECHO Sophos Anti-Virus Removal Script The sections below explain why updating may fail, and how you can change ECHO Deleting Sophos Accounts and Sophos Groups ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos AutoUpdate Agent] >> %TEMP%\SOTMP.REG RD /S /Q "%WINDIR%\Installer\{09C6BF52-6DBA-4A97-9939-B6C24E4738BF}" 2> NUL REM === Remove the typical Sophos account/groups for Sophos AutoUpdate === GOTO END Pause regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\threatmanagement.dll" Sophos Firewall updates patterns automatically by default. Fixing failed removal on old versions of Sophos Home Expand ECHO. But before doing so you need to be sure Sophos is. The page also provides options to update patterns or set an auto-update time interval. Sometimes your computers may get more than one update during any given month dependent on the components being updated, the staging, and the operating system running on the computer.Sophos reserves the right to update subscriptions at short or no notice where major issues or vulnerabilities have been identified. "If MSIEXEC /X {C12953C2-4F15-4A6C-91BC-511B96AE2775} /qn /l*v c:\sau_unist.txt 2> NUL ECHO Removing the Sophos Registry Keys Guess that is my problem, I can't find the ALUpdate logs, tried to search on my computer for %ProgramData%\Sophos\AutoUpdate\Logs\ (and also searched in the sophos maps on my computer), Any suggestions how else I can find this? Browse to the following: 32-bit: HKEY_LOCAL_MACHINE\Software\Sophos\AutoUpdate\UpdateStatus\VolatileFlags. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\2C35921C51F4C6A419CB15B169EA7257] >> %TEMP%\SOTMP.REG DEL /Q "%WINDIR%\System32\Drivers\savonaccessfilter.sys" 2> NUL Right-click the subscription that is using the fixed package. ", Sophos Agent keeps reinstalling it's self, RADIUS requests coming from wrong interface IP. The available version shows the later version when it's available. RD /S /Q "%WINDIR%\Installer\{15C418EB-7675-42be-B2B3-281952DA014D}" 2> NUL if exist "%PROGRAMFILES%\sophos\enterprise console\cac.pem" GOTO ERR regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\logging.dll" ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SAVOnAccess Filter] >> %TEMP%\SOTMP.REG While Apple continues to provide security updates for more recent versions of macOS, these updates are no longer provided for macOS 10.13. if exist "%PROGRAMFILES%\Sophos\PureMessage\bin\puremessage.msc" (GOTO ERR) ELSE (GOTO PASS) Failed to replicate from all update sources. This topic has been locked by an administrator and is no longer open for commenting. ECHO Script has terminated because either your O.S is Windows 9x/NT ECHO Completed. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_SAVONACCESS_FILTER] >> %TEMP%\SOTMP.REG Make With open APIs, extensive third-party integrations, and consolidated dashboards and alerts, Sophos Central makes cybersecurity easier and more effective. ECHO Performing MSI Cleanup (if available) if exist "%PROGRAMFILES%\sophos\enterprise manager\library\cac.pem" GOTO ERR Sophos Endpoint Update Failed. The information stated under "view updating log" is as follows: Time: 29-11-2013 8:57:03 Message: AutoUpdate finished Module: ALUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:57:02 Message: Downloading phase completed Module: ALUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:57:02 Message: ERROR: Could not find a source for updated packages Module: ALUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:57:01 Message: ERROR: Download of Sophos AutoUpdate failed from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:57:00 Message: Downloading product Sophos AutoUpdate from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:56:59 Message: ERROR: Download of SAVXP failed from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:56:59 Message: Downloading product SAVXP from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640, Time: 29-11-2013 8:56:58 Message: *************** Sophos AutoUpdate started *************** Module: ALUpdate Process ID: 5336 Thread ID: 4640. did you configure updating with the correct (license) credentials? if errorlevel 1 goto SER2K3 net stop "Sophos Message Router" 2> NUL Additional steps ECHO Windows 2003 Detected. IPS signatures are available through automatic and manual pattern updates only when you have the following: If either condition isn't met, Sophos Firewall only updates application signatures. Click on the Start button . Octopus Deploy Tentacle - Sophos Click Start|Settings|Control Panel. ECHO. Automatic updating is not correctly scheduled, The source for updates is not being maintained, Adware or PUA disappeared from quarantine, Allow access to drives with infected boot sectors, Recovering from adware and PUA side-effects, Sophos Endpoint Security and Control contacts the wrong source for updates, Sophos Endpoint Security and Control cannot use your proxy server. puremessage spam rules.". regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\icprocessors.dll" MD %WINDIR%\Temp 2> NUL ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos AutoUpdate Service] >> %TEMP%\SOTMP.REG Net localgroup SophosPowerUser /DELETE 2> NUL ECHO ==================================================================== ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Message Router] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SAVADMINSERVICE] >> %TEMP%\SOTMP.REG This issue yesterday was affecting about 30 of our 300 machines but would have affected more if not for the policy we pushed out early. The last security update from Apple for macOS 10.13 High Sierra was in November 20, 2020. Click Refresh in ESH to update the Status. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Sophos Message Router] >> %TEMP%\SOTMP.REG An event happened on the computer 10-99-8-41-SSVM. ECHO Removing the Sophos Installation Files This page displays the status of patterns used by the various modules of your device, like Sophos AV, IPS and application signatures, and WAF. REM === Sophos Legacy Services Current=== Why don't you uninstall Sophos , then immediately install (or upgrade if that's what you are doing) to Windows 10 and then reinstall Sophos ? Select "Add" 5. ECHO ==================================================================== ECHO [-HKEY_CLASSES_ROOT\Installer\Products\D50011FF8CBC5D542A88527CBB031412] >> %TEMP%\SOTMP.REG EXIT. "%PROGRAMFILES%\Windows Installer Clean Up\MSIZAP.EXE" tw {09C6BF52-6DBA-4A97-9939-B6C24E4738BF} >> C:\sop_msiclnup.txt Open the Sophos Endpoint Agent user interface. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SOPHOS_AGENT] >> %TEMP%\SOTMP.REG ECHO Completed. GOTO SERXP ECHO ============================================================== Another note: If the users are not logging off regularly then the update [s] may fail. Ran this script on a few systems, but still not updating per Sophos This was the step that fixed it: On the server, make sure to enable Incoming TCP ports 8192-8194 for the domain (firewall profile) Sophos mention it but only BRIEFLY and in passing. ECHO [-HKEY_CLASSES_ROOT\Installer\Products\2C35921C51F4C6A419CB15B169EA7257] >> %TEMP%\SOTMP.REG regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\SAVI0.dll" RD /S /Q "%PROGRAMFILES%\SOPHOS\AutoUpdate" 2> NUL ECHO. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\System\SAVOnAccess Filter] >> %TEMP%\SOTMP.REG RD /S /Q "%ALLUSERSPROFILE%\Application Data\Sophos" 2> NUL Nothing else ch Z showed me this article today and I thought it was good. RD /S /Q "%PROGRAMFILES%\SOPHOS\Sophos Anti-Virus" 2> NUL Net user SophosSAU%COMPUTERNAME%1 /DELETE 2> NUL Yes, We need to validate as well if Extended support is active on your Central dashboard for Win 7 machines. Could not get the text pasted in this box, so see attachment for the text in the ALUpdate logs. If that fails you may have to do a clean install of Sophos. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_SOPHOS_AUTOUPDATE_SERVICE] >> %TEMP%\SOTMP.REG RD /S /Q "%PROGRAMFILES%\SOPHOS\Remote Management System" 2> NUL Upload the file for the pattern definition you want to update. GOTO RESUME ECHO Completed. What is the specific error message you get? ECHO -===- END OF SAU -===- >> C:\sop_msiclnup.txt sc delete "Sophos Agent" > NUL REM === Sophos AutoUpdate DLLs === RD /s /Q %TEMP% 2> NUL Sep 9th, 2009 at 7:15 AM. REM -===- Remove Sophos Only -===- ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_SAVSERVICE] >> %TEMP%\SOTMP.REG ECHO Removing the Sophos Registry Keys Open your Application Control configuration 2. Adding the Sophos Dashboards Go to Settings>>KnowledgeBase>>Dashboards. RD /S /Q "%PROGRAMFILES%\SOPHOS\" 2> NUL REM ============================================================================================================== Help us improve this page by, How Air Gap and manual pattern updates features works, To manually update all pattern definitions, click. what is it called? regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\localisation.dll" ECHO [-HKEY_CLASSES_ROOT\Installer\Features\D50011FF8CBC5D542A88527CBB031412] >> %TEMP%\SOTMP.REG Before of that all of the PC were unable to get the updates but changing the credentials all PC are up to date but the spam filter no, It used to be updated before that change. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\25FB6C90ABD679A499936B2CE47483FB] >> %TEMP%\SOTMP.REG Issue the antivirusupdate command. Run the Sophos Anti-Virus.msi from the share and complete the wizard that appears. ECHO. Possible corruption of the install on local machine or install did not go through correctly. ver|find "Windows 2000" >NUL Open an explorer window and just type the path%ProgramData%\Sophos\AutoUpdate in the address bar and press enter. ECHO Completed. sc delete "Sophos Message Router" > NUL the anti-virus installed on the exchange server is managed by sec console, the Credentials were supplied via my employer. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{FF11005D-CBC8-45D5-A288-25C7BB304121}] >> %TEMP%\SOTMP.REG ECHO Unregistering DLLs :PASS YOUR ENDPOINT PROTECTION: SOPHOS ENDPOINT - INTERCEPT X. Sophos XDR: Detections and Investigations Early Access Program Now Open @Jimmy8889Did you make this? Sophos Central Endpoint fails to update on server with multiple web server instances running This is a weird one and I'm not sure the cause. Yes, We need to validate as well if Extended support is active on your Central dashboard for Win 7 machines. This should take you to the desired location. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sophos Agent] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Application\SophosAntiVirus] >> %TEMP%\SOTMP.REG You can see the status of current pattern versions for the elements listed, the last successful update, and the status of updates. what should I do ?? On the Status tab, click the Up to date column heading to sort computers by how up to date they are. Resolution Open the Sophos Enterprise Console. Sophos Intercept X is a two-for-one win for Sophos Firewall users Learn how to cut day-to-day IT admin by 90% while increasing your protection by running Intercept X with EDR alongside a next-generation firewall. It is recommended to stay up-to-date on all operating system and security updates to keep your devices protected. When Sophos Firewall is isolated from the internet, it's in an air gap environment. net stop "Sophos Anti-Virus" 2> NUL REM === Sophos Event Log Registration Current === ECHO Press any key to continue, or press Ctrl-C to Cancel. sc delete SAVAdminService > NUL The server itself does not have the latest Sophos software. :2K3 Net user SophosSAU%COMPUTERNAME%3 /DELETE 2> NUL Right-click the Sophos Anti-Virus icon and select About. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\E932B7952303A1943A2218777329E5A8] >> %TEMP%\SOTMP.REG regsvr32 /u /s "%PROGRAMFILES%\Sophos\AutoUpdate\cidsync.dll" ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SAVOnAccess Filter] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\BE814C515767eb242B3B829125AD10D4] >> %TEMP%\SOTMP.REG If you have a question you can start a new discussion Sophos Endpoint Update Failed. when was st dominic canonized; comments for tiktok videos; busted knuckle truck show 2022 . Pause You can only update patterns for modules if you have the module subscriptions. Learn About Sophos Next Generation Solutions. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\2C35921C51F4C6A419CB15B169EA7257] >> %TEMP%\SOTMP.REG Get our latest updates straight to your computer. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Sophos AutoUpdate Service] >> %TEMP%\SOTMP.REG if the above does not resolve your issue please contact sophos support http://www.sophos.com/support/queries Opens a new window. ECHO. The reason for the failure should be in the ALUpdate log (in %ProgramData%\Sophos\AutoUpdate\Logs\ - or %ProgramFiles% for XP). MSIEXEC /X {09C6BF52-6DBA-4A97-9939-B6C24E4738BF} REBOOT=SUPPRESS /qn /l*v c:\sav_unist.txt 2> NUL We send the breaking news, latest virus alerts, reports of the most prevalent viruses and hoaxes, and . REM === Sophos Legacy Services Set01 === REM === Sophos Anti-Virus DLLs === Updates status Manual pattern update sc delete "Sophos AutoUpdate Agent" > NUL We're a school using sophos enterprise v3. Click Yes if prompted to allow the application to make changes to the computer. Thank you. To manually update the pattern definition for a specific component, do as follows: To download the patterns, click pattern file. again, the details of the failure are in the updating (ALUpdate) log, not the AV (SAV.txt) or another log under Sophos Anti-Virus. Could you please upgrade to 5.4.1 Opens a new window and see if that fixes it? sc start "SopReg" > NUL Access points and RED appliances restart after a pattern update because it updates the firmware. REM === Sophos Application Settings === ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_SAVADMINSERVICE] >> %TEMP%\SOTMP.REG sc start "SopReg" > NUL http://technet.microsoft.com/en-us/sysinternals/bb897556.aspx Opens a new window. Installing a Tentacle on each node will not work as Octopus Deploy will see multiple Tentacles and attempt to deploy to multiple nodes. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\persistance.dll" You can no longer post new replies to this discussion. Rename Catalogue to Catalogue.old Type the SUM credentials to connect to SOPHOS. sc delete SAVAdminService > NUL ECHO. net stop "Sophos AutoUpdate Service" 2> NUL if errorlevel 1 goto 2K ECHO [-HKEY_CLASSES_ROOT\Installer\UpgradeCodes\0D6888B32A8929940ACA98A3DEBB94B4] >> %TEMP%\SOTMP.REG RD /s /Q "%ALLUSERSPROFILE%\Start Menu\Programs\Sophos" 2> NUL When you click the link, a .tar file starts downloading. We're sharing the news below via email with Sophos users - i.e. updating policy applies. Are you using PM for Exchange? SC create SopReg binpath= "cmd /K START /WAIT REGEDIT /S %TEMP%\SOTMP.REG" type= own type= interact Click Addfrom Actionscolumn. regsvr32 /u /s "%PROGRAMFILES%\Sophos\AutoUpdate\ispsheet.dll" Sophos Update Installation Problems, Failing on AutoUpdate Hello, After receiving the new update (10.3.7 3.51) I have 100+ endpoints that are failing to uninstall the new software. Restart the service. Read the Article . DEL /Q "%ALLUSERSPROFILE%\Start Menu\Programs\Startup\AutoUpdate Monitor.lnk" 2> NUL Serhad Makbuloglu over 5 years ago Hello All, On the ribbon menu, select "Manage" then "Advanced Settings" 3. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\configuration.dll" Reboot the system when requested and the updates should go through. Thank you for your feedback. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\2C35921C51F4C6A419CB15B169EA7257] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\A2ECF5789F971654CBB5476964870E94] >> %TEMP%\SOTMP.REG So that you know - we have one internet facing console (SEC 5.5.2 running on a Server 2016 VM) this server pulls in all the virus definitions (into the 'warehouse' folder) and includes the Extended Support for Server 2012R2 and Windows 7.. "/> Your daily dose of tech news, in brief. ECHO [-HKEY_CLASSES_ROOT\Installer\Products\25FB6C90ABD679A499936B2CE47483FB] >> %TEMP%\SOTMP.REG 1 - Disable tamper protection: Sophos Home Windows -How to disable Tamper protection 2 - Download SophosZap by clicking here 3 - Open an Administrative command prompt (Right-click on command prompt and select "Run as administrator") and navigate to the file location of SophosZap.exe by typing cd followed by the location where the file was downloaded. Note: These steps will trigger a pending reboot alert for Sophos once completed. ECHO Completed. One of the commenters on our March 2015 Update Tuesday article issued a warning, telling of a "reboot loop" on 25% of the computers at one site: A reboot loop, of course, is where an update . You can use the pendmove to find out what files are pending to be moved or deleted then you can use the movefile with "" to delete those files on reboot. - Sophos Endpoint Software - On-Premise Endpoint - Sophos Community This discussion has been locked. I'm new to using sophos. If the Protect Computers Wizard fails to install Sophos Endpoint Security and Control on computers, it could be because: Sophos Enterprise Console does not know which operating system the computers are running. thank you for all your help! regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\savshellext.dll" All Powered by Sophos Central. Nothing else ch Z showed me this article today and I thought it was good. ECHO Completed. This error can sometimes show if SAV version is too old for our servers. ECHO Completed. ver|find "Windows XP" > NUL MSIEXEC /X {FF11005D-CBC8-45D5-A288-25C7BB304121} /qn /l*v c:\rms_unist.txt 2> NUL ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Eventlog\System\SAVOnAccess Filter] >> %TEMP%\SOTMP.REG Installed Sophos last week, but since the start it is not able to update. Installation failed on Sophos Home Mac; . Start Sophos AutoUpdate Service. You may refer to this documentation about the extended support for win7 machines. This prevents the management service from connecting to the database. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\A2ECF5789F971654CBB5476964870E94] >> %TEMP%\SOTMP.REG Hope you can help me and tell me what to do? regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\scaneditfacade.dll" ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SAVONACCESS_FILTER] >> %TEMP%\SOTMP.REG :2K Once the update is completed, confirm the Last update time has changed and that it shows a green checkmark. You must update patterns for these devices manually. Individually run the below commands then click Enter. ECHO -===- END OF RMS -===- >> C:\sop_msiclnup.txt ECHO. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Eventlog\Application\SophosAntiVirus] >> %TEMP%\SOTMP.REG So, Sophos Firewall only downloads the firmware for these devices but doesn't update the firmware automatically. This knowledge base article contains the steps on how to determine the checksum of a file and how to perform a successful manual Sophos update, REM === MSI Installer GUIDs === That computer has failed to fetch an update from the server. if exist "%PROGRAMFILES%\sophos\enterprise manager\library\cac.pem" GOTO ERR The anti-virus log will give information about the most recent attempt and the reveal the cause of the failed update. updating policy applies.Make Ports 8129 AND 8194 are not enough, 8193 is needed so use the range as specified above. if errorlevel 1 goto END After a few minutes, perform a manual update on an endpoint to check if it is now updating from the update cache server. The actual issue seems to be Sophos blocking all internet connections rather than simply stopping login due to the user profile service not running correctly for domain users. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{15C418EB-7675-42be-B2B3-281952DA014D}] >> %TEMP%\SOTMP.REG Application signatures are always available. ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\25FB6C90ABD679A499936B2CE47483FB] >> %TEMP%\SOTMP.REG The reason is that SophosInstaller (installer.app) wasn't given permissions in Full Disk Access, under System Preferences > Security & Privacy > Privacy. :SERXP sc delete "Sophos AutoUpdate Service" > NUL Does this help to find what is going wrong? Locate the Sophos Update Cache service. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SAVAdminService] >> %TEMP%\SOTMP.REG REGEDIT /S %TEMP%\SOTMP.REG if exist "%PROGRAMFILES%\sophos\enterprise console\cac.pem" GOTO ERR ECHO. Failed to update from primary update source. ECHO -===- END OF SAU2 -===- >> C:\sop_msiclnup.txt if errorlevel 1 goto 2k3 Select the folder in which to save the file. that worked! Redirecting to secondary update source. ECHO. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_SAVONACCESS_CONTROL] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\D50011FF8CBC5D542A88527CBB031412] >> %TEMP%\SOTMP.REG Notes: Same troubleshooting steps can be applied to an update cache server that is not updating from the Internet. To find out more about an update failure, look at the update log: for information on how to do You will also need to allow Tentacle to access the HTTP Octopus Web Portal (typically port . In the log file Iget the following error: Time: 02/09/2009 08:41:12 This is probably because you did not enter your username in the format domain\user when finding computers. ah, %ProgramData% is a hidden folder. What's happening: "Removal failed" message may appear when uninstalling older versions of Sophos Home from macOS Monterey. Select sophos or mcafee as the update source. SophosLabs Uncut Threat Research 2022-01 Patch Tuesday Update (2022-01-18): Microsoft has released an out-of-band (OOB) patch one week later that fixes some issues caused by the cumulative updates that were published on Patch Tuesday. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\security.dll" Module: CIDUpdate document.write(new Date().getFullYear());Sophos Limited. Sophos Anti-Virus for Mac: Risk of privilege escalation when using the Sophos endpoint installer In the latest installer of Sophos Home, we have implemented security changes to mitigate this vulnerability. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\scaneditexports.dll" @ECHO OFF Click OK. Right-click on the update manager server and click Update Now. 1997 - 2022 Sophos Ltd. All rights reserved. Ran this script on a few systems, but still not updating per Sophos This was the step that fixed it: On the server, make sure to enable Incoming TCP ports 8192-8194 for the domain (firewall profile) Sophos mention it but only BRIEFLY and in passing. We're pleased to provide you with your July 2021 Sophos Solution Update. The available version shows the later version when it's available. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_SAVSERVICE] >> %TEMP%\SOTMP.REG EXIT Under the General tab select: Action: Allow From: Any zone with Sophos clients To: WAN Source Port: Any Service: Any Source: Any Destination: The address objects that was created for Sophos Under the Advanced tab check Disable DPI. Welcome to the Snap! SC create SopReg binpath= "cmd /K START /WAIT REGEDIT /S %TEMP%\SOTMP.REG" type= own type= interact Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) ECHO ============================================================== regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\translators.dll" Open an explorer window and just type the path %ProgramData%\Sophos\AutoUpdate in the address bar and press enter. Safe Online Banking - Keylogger protection feature compatibility. DEL /Q "%WINDIR%\System32\Drivers\savonaccesscontrol.sys" 2> NUL ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Sophos Agent] >> %TEMP%\SOTMP.REG regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\icadapter.dll" ECHO (XP) Deleting Sophos Services RD /s /Q %WINDIR%\TEMP\ 2> NUL Copy the information below and save it as a bat file. :RESUME regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\scanmanagement.dll" Net localgroup SophosAdministrator /DELETE 2> NUL RD /S /Q "%WINDIR%\Installer\{C12953C2-4F15-4A6C-91BC-511B96AE2775}" 2> NUL macOS - Unable to connect to public Wi-Fi. ECHO ==================================================== TASKKILL /F /IM "Almon.exe" >NUL 2>NUL ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\System\SAVOnAccess Control] >> %TEMP%\SOTMP.REG Click Update Now to trigger an immediate update. ECHO. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\fsdecomposer.dll" ECHO If you have not already done so. ECHO. Turn off Tamper protection. Double click the following two settings to add them to the list . ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{C12953C2-4F15-4A6C-91BC-511B96AE2775}] >> %TEMP%\SOTMP.REG You may check it under your central dashboard and go to licensing, If the subscription does not have extended support then updating to Sophos central may fail. sc delete "SopReg" The failed installation seems to be because of a Permission issue on C:\ProgramData\Microsoft\Windows\Start Menu.. Not the first time I've seen this, it's an annoying and recurring problem I'm facing with Windows 8 ever since TrustedInstaller took over permissions of my C drive, and I'm getting 'Access Denied' errors when I attempt to take ownership. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\threatdetection.dll" REM === Sophos Uninstall Keys === if exist "%PROGRAMFILES%\Sophos\PureMessage\bin\puremessage.msc" (GOTO ERR) ELSE (GOTO PASS) On my computer it is not updating. this, see View the updating log file. if errorlevel 1 goto SER2K Thanks Bob but no, I ready try that article but still with the issue, It's the credential for PM the sames for the SEC updating policy? Echo. REM === Checks to ensure EM Lib, Console or PM are not installed === ECHO. they are not used during install (you don't have to enter them) but when AutoUpdate checks for updates - that the check never succeeded suggests the credentials are incorrect). net stop "Sophos Agent" 2> NUL For this please post the lines between Scan started and Scan aborted. Pause. "If ECHO Completed. Your devices remain protected in the meantime. ECHO ==================================================== It works great thanks. Was there a Microsoft update that caused the issue? ECHO Performing regular MSI based removal ECHO Windows XP Detected. Select Recommended from the drop-down options in the Version column. Select the "Custom settings tab" 4. your customers - on July 29, 2021. REM === Checks to ensure EM Lib, Console or PM are not installed === if exist "%PROGRAMFILES%\sophos\enterprise console\cac.pem" GOTO ERR wmic qfe | find "4474419" wmic qfe | find "4490628" Example result of an existing and non-existing Microsoft patch: Related information. Updates status You can see the status of current pattern versions for the elements listed, the last successful update, and the status of updates. Once the install is complete update it using the "Update Now". I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. Click About followed by the Update Now button. Sophos Home won't uninstall "Uninstallation failed. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\desktopmessaging.dll" CLS regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\componentmanager.dll" The endpoint client fails to update, unless I stop a few of the Apache services first. Go to C:\ProgramData\Sophos\Update Manager\Update Manager\Warehouse. EDIT #2 Core Agent: 2.0.0 GOTO RESUME I have a Win2016 server with multiple instances of Apache running for reverse proxy. By default, patterns are updated automatically. This seems to be a different issue, it is related to scanning (probably Scan my computer) but hard to say what the problem is as some digits from the error code as well as the location are missing. To continue this discussion, please ask a new question. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SAVAdminService] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SAVService] >> %TEMP%\SOTMP.REG Was there a Microsoft update that caused the issue? Net localgroup SophosUser /DELETE 2> NUL Create the following access rule by navigating to Firewall | Access Rules. That was the error code I sent you in the previous message. "If the anti-virus installed on the exchange server is managed by sec console, the updating policy applies.Make sure that SOPHOS is set as secondary update location to be able to download puremessage spam rules." View Best Answer in replies below 8 Replies Robert@SOPHOS Brand Representative for Sophos serrano Feb 6th, 2017 at 10:17 AM Hello, Adding the Sophos Dashboard Click Choose Repos. Failed to replicate from \\SEC\SophosUpdate\CIDs\S003. Selecting Repos Select the repo and click Done. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Sophos AutoUpdate Agent] >> %TEMP%\SOTMP.REG Ensure Windows is up-to-date. We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. ECHO NOTE: Dont blame me if you cant read the directions. Net user SophosSAU%COMPUTERNAME%0 /DELETE 2> NUL ECHO [-HKEY_CLASSES_ROOT\Installer\UpgradeCodes\E932B7952303A1943A2218777329E5A8] >> %TEMP%\SOTMP.REG REM === Remove Sophos created folders and files === You can update pattern definitions for components, such as signatures, engines, clients, and devices. This all started roughly 2 weeks ago. I don't seem to be able to find the msi file. How can I find the ALUpdate logs (and/or the info you need to solve this? You must have an air gap license before installing these Sophos Firewall devices. ECHO REGEDIT4 > %TEMP%\SOTMP.REG ver|find "Windows XP" > NUL ECHO Constructing Registry Keys for removal :SER2K3 Click on the Sophos Anti-Virus icon and select Open Sophos Endpoint. On eternal Hold with Sophos support, anyone have any thoughts or insight . REM === Sophos Event Log Registration Set01 === Your deployment target is configured, next you need to preform a health check and update Calamari. Some organizations, such as defense, finance, and research, isolate their networking devices from the internet to create a highly secure environment. ECHO [-HKEY_CLASSES_ROOT\Installer\Features\BE814C515767eb242B3B829125AD10D4] >> %TEMP%\SOTMP.REG ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\D50011FF8CBC5D542A88527CBB031412] >> %TEMP%\SOTMP.REG Failed to stop the service: Sophos AutoUpdate Service" : r/sophos If the first step works, then skip the second step and run Sophos ZAP If the first step works, skip both the second step and Sophos ZAP :SER2K regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\SAVMSCM.DLL" To continue this discussion, please ask a new question. regsvr32 /u /s "%PROGRAMFILES%\Sophos\Sophos Anti-Virus\icmanagement.dll" Yes We're using PM for Exchange, the error in the update log tell us that "Could not find a source for updated packages". You can use the pendmove to find out what files are pending to be moved or deleted then you can use the movefile with "" to delete those files on reboot. (in computer dummy language please), C:\Users\Pieter\AppData\Local\Sophos\Sophos Anti-Virus\logs. Is there anything else I can check or do? sc delete SAVService > NUL The IT Security Team: 2021 and Beyond Getting started Legal Net user SophosSAU%COMPUTERNAME%2 /DELETE 2> NUL regsvr32 /u /s "%PROGRAMFILES%\Sophos\AutoUpdate\logger.dll" The root partition of the UTM is only 5GB, and the base install is about 3GB itself, so the updater craps out saying there's not enough space to unpack the updates. And here the full info regarding the SAV interface error: 20131123 085511Scan 'Scan my computer' started.20131123 100159Scanning "C:\Users\Pieter\Documents\Maartje\Voor laterdocx" returned SAV Interface error 0xa0040212: The file is encrypted.20131123 100619Scan 'Scan my computer' paused.20131123 100621Scan 'Scan my computer' aborted.20131123 100621Summary of results for scan 'Scan my computer':Items scanned: 109919Errors: 1Items quarantined: 0Items dealt with: 0. the 0xa0040212 is normal - an encrypted file's contents can't be scanned. ECHO -===- END OF SAV -===- >> C:\sop_msiclnup.txt (and during the installation the credentials were accepted, and again accepted when I registered for this forum). sc delete "Sophos Agent" > NUL I have this problem in one device thers is one service stopped in sophos services when I try run this service I face this message I followed instructor here community.sophos.com/./133606 but nothing happened also, the update of Sophos is always a failure any help please This thread was automatically locked due to age. thanks for your advice. Create DPI-SSL exclusions. RD /S /Q "%USERPROFILE%\Application Data\Sophos" 2> NUL RD /S /Q "C:\SAVXPSA" 2> NUL REM === Checks to ensure EM Lib, Console or PM are not installed === ECHO [-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\UpgradeCodes\E932B7952303A1943A2218777329E5A8] >> %TEMP%\SOTMP.REG Get Free Downloads, Use Cases, Analyst Reports and More About Securing Your Organization from the Next Cyber Attack. After installation I did not change anything on the license credentials. What is the Source? Select View Update Manager Details. ECHO [-HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\SAVService] >> %TEMP%\SOTMP.REG the anti-virus installed on the exchange server is managed by sec console, the sc delete "SopReg" sophos protection updating failed yeowkm over 9 years ago I am getting this updating failed status on my sophos anti-virus client. >> %TEMP%\SOTMP.REG Issue the tail command and select the anti-virus log from the list. There are several ways. You must update patterns for access points and RED appliances manually. if exist "%PROGRAMFILES%\sophos\enterprise manager\library\cac.pem" GOTO ERR As for ALUpdate - quoting from aone of the previous posts: The reason for the failure should be in the ALUpdate log (in %ProgramData%\Sophos\AutoUpdate\Logs\ - or %ProgramFiles%\Sophos\AutoUpdate\Logs\ for XP). 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